CAMERON STOKES

240-***-****

adu3c4@r.postjobfree.com

Professional Experience

Gale Healthcare Solutions

Lead Tech Support level II

August 2021 to Recent

Essential Functions

Provides support for all corporate internal end-users via telephone, email, or chat.

Install, configure, maintain, monitor, and troubleshoot end-user workstations, hardware, software, and network equipment.

Troubleshoots and resolves hardware, software, and voice/data communication systems issues.

Handles escalations from the Tier 1 Technical Support Specialists.

Escalates when appropriate.

Writes concise, informative service tickets.

Follows up on all tickets in a timely manner and pursues issues through to resolution.

Gather environment information and research technical issues to report bugs.

User account setup via Microsoft 365 license and group membership.

Adobe – licenses and admin

Hexnode MDM engineer

Verisma systems

Tech Support Engineer

August 2020-July 2021

Essential Functions:

Provide 7x24x365 technical support to customers within the Generalities of the support expectations include:

User account setup via Microsoft 365 license and group membership.

Maintaining all workstation hardware components and software

Supporting the network and server infrastructure with Azure Active Directory and Endpoint manager.

Providing helpdesk support, including scheduled on-call time

Configured device configurations Apps Via setup of MSI file.

Reports ran

USB, Password policy,Anti-malware updates and Patch and updates

network device membership compatibility, Encryption device management

Created base configuration for Dell workstations and Lenovo Laptops so client could login to workstation and Autopilot and Intune bring down the configuration according to job title.

CDW – equipment replacement process

Adobe – licenses and admin

FoxIt – licenses and admin

GoTo Meeting – licenses and admin

Amazon – procurement of IT supplies

Exchange admin created and assigned security group and Teams groups and shared inboxes.

Ran trace routes for clients Outlook sending

Frederick Health

Client Support Specialist

August 2014-December 2019

Essential Functions:

Provide 7x24x365 technical support to customers within the Frederick Memorial Healthcare system. Generalities of the support expectations include:

Monitoring the FMHS data center(s), facilities, network, interfaces, and servers

Maintaining all FMHS workstation hardware components and software

Supporting the network and server infrastructure

Providing helpdesk support, including scheduled on-call time

Performing backups and managing tape processes

Supporting the Mission of Frederick Memorial Healthcare System

Understanding of infrastructure platforms and Operating Systems Knowledge of network concepts, including wireless Active Directory migration, Ivanti management

Installed and configured all computer hardware and peripherals that the hospital or clinical environment utilized

Implemented applications utilizing Ivanti Management

Deployed third party applications.

Deployed Single Sign-On solution on Igel Machines for clinical users

Attended staff & project meetings

Troubleshot Local Area Network (LAN) connectivity issues

Troubleshot workstation and application issues

Represented FMH Infrastructure for onsite activities

Provided support to local facility IT department, end-users, project staff and corporate resources

Systems Administration of Active Directory

Community Health Systems

IE Technical Lead - Tier 2

February 2014 August 2014

Essential Functions:

Understanding of infrastructure platforms and Operating Systems Knowledge of network concepts, including wireless Active Directory migration, SCCM and Global Policy experience

Knowledge on AS400 systems

Lead a team of 5 Infrastructure engineers

Installed and configured all computer hardware and peripherals that the hospital or clinical environment utilized

Implemented applications utilizing SCCM

Mapped all clinical workstations for static workstations, and analyzed which non-clinical (practice management) workstations could be used as dynamic workstations.

Configured, troubleshot and support user and device sessions for AS400

Deployed third party applications.

Deployed Single Sign-On solution

Attended staff & project meetings

Assisted with Global Policy administration

Troubleshot Local Area Network (LAN) connectivity issues

Troubleshot workstation and application issues

Represented CHS Infrastructure for onsite activities

Worked with CHS to configure hardware and client applications

Provided support to local facility IT department, end-users, project staff and corporate resources

Systems Administration of Active Directory

Kaiser Permanente

SME

Enclipse Corp

May 2013 to December 2013

Assisted with Epic Printing and Desktop Support to provide day to day support and maintenance as well as assisted in ongoing project initiatives. Primary role consisted of maintaining Epic front-end/back-end printers, workstations and order transmittals within EPIC. I had regular communications with other business and IT partners supporting EPIC, I reviewed software, analyzed business operations and worked with Epic and staff as needed. Citrix knowledge, I had direct access to workstation mapping tables for troubleshooting and experienced with Active Directory issues.

Essential Functions:

Worked occasional late hours including weekends to support department moves and other projects

configured workstations (LWS) import sheets with all needed information for workstation names, order transmittal groups and other back end printing (e.g. AVS)Diagnosed and corrected network errors in a help desk environment

Configure specific LWS records for printers to be used in order transmittal

Mapped all clinical workstations for static workstations, and analyzed which non-clinical (practice management) workstations could be used as dynamic workstations.

Conducted onsite tests of client workstations for Citrix login, and EPIC connectivity, as well as front end & back end printing

Performed tier 1 support for workstations and printing problems on an ongoing basis.

Managed the EPIC MA PRINTING Remedy groups, including incident and change management requests.

Assists applications support in configuring back-end printing on Windows workstation; Cerner and EPIC/UNIX

Attended staff & project meetings

Developed test/project plans and communicated risks and ensured understanding of these risks

Provided product expertise to client groups, delivered presentations, demonstrations and training for application systems.

Coordinated installation and first-use of new applications.

Served as a single point of contact for the resolution of client issues.

Provided on-going technical or track management and status reporting at all levels.

Parkland Memorial Hospital

Desktop Analyst

IBM/CCI

June 2006 to September 2012

Essential Functions:

Support all areas of clinical and administrative operations encompassing approximately 9,000 end-users; dedicated support of PFS (Patient Financial Systems)

Technical lead analyst for 25 Desktop Support Analysts in Department

Resolve hardware and failures; completed installations, configurations and implementations as requested; IBM/Lenovo desktop, thin client and laptop units

Installed and configured Windows XP/7 on workstations with imaging resources

Setup and troubleshot voice over ip Cisco series phones.

Assists applications support in configuring back-end printing on Windows workstation; Cerner and EPIC/UNIX

EDUCATION / TRAINING

Wave Technologies International Inc.

A+ CompTIA; Microcomputer Service & Support

Contact this candidate