Christine Neiser

*** ***** *** *********, ** ****3 908-***-**** adu399@r.postjobfree.com

Client Relations & Management Professional

Highly skilled in strategic planning, new business startup, marketing plan execution, budgeting, cost containment, customer service and staff training.

Strong ability to perform in a high stress, fast-paced environment with constantly changing priorities and multiple responsibilities. Able to work independently and as a team member.

Resourceful problem solver able to develop practical solutions to business issues, drive process improvements, and contribute to revenue growth.

Effective communicator who utilizes natural interpersonal skills to build effective working relationships with senior management, colleagues, business partners, and clients.

Excellent leadership skills, oral and written communications and the ability to thrive in independent or collaborative work environments.

Client Development Strategic Planning Leadership Logistics Negotiation Tactics Project Management Training Inventory Control Internal Quality Management Mentoring Purchasing Professional Experience

IDEAL CONCEPTS, INC. Allentown, PA (Remote)

Sales Manager 2022 Present

Acting partner with the sales support staff and Under 65 Healthcare agent sales force across the country to provide direction and support to our industry leading brokers. Train agents on health insurance products, carriers, and our proprietary Customer Relationship Management system and quoting and enrolling applicatios through online Private Exchange.

■ Lead a team of 10 remote licensed health insurance agents who are licensed and located coutrywide.

■ Perform weekly call reviews, coaching and shadow sessions, as well as monthly business reviews with agents to develop skills and promote sales performance.

■ Create, lead, and present weekly PowerPoint presentations and National Sales Meetings for agents and sales support staff.

■ Develop and present sales, compliance, and new agent training program.

■ Create strategies and goals for agents based on KPI metric trends.

■ Assisted in the building and transition from 1099 agents to W2 agents.

■ Maintain highest UPT (3.0) and cross sell average (105%) of ancillary products, increasing annual agent income by 30% and maximizing their bonus potential.

■ Assist in onboarding and training new agents by creating SOP handbook and online module materials.

■ Utilize monthly budget to create contests and incentives for agents as well as team building events for management.

■ Conducted interviews for potential new agents.

■ Create protocol to exit agents who are not meeting contract requirements.

■ Maintain relationships with leadership across multiple departments – Recruiting, Licensing, Marketing, etc..

■ Appointed with numerous carriers across multiple states. IDEAL CONCEPTS, INC. Allentown, PA (Remote)

Assistant Sales Manager 2020-2021

■ Excelled in the 12-18 month Sales Training program and achieved promotion at 9 months; consistently met and exceeded all metric requirements in that timeframe (minimum 20 sales, UPT of 3, 100% cross sell average per month).

Continued . . .

JETSON SPECIALTY MARKETING SERVICES, INC. Kutztown, PA Account Manager 2016 2020

Handle all client communications for increased operational efficiency and client maintenience and retnetion. Implement production schedules between production/warehouse and client to meet required deadlines. Gather and review all components of project specifications and requirements.

■ Communicate and negotiate any necessary or desired project revisions with client and execute with internal departments following company processes and procedures.

■ Coordinate, order and manage inventory needed for each project to ensure material is received in time.

■ Analyze package formats with client, IT, production, and USPS to attain final acceptance.

■ Review, investigate, and respond to quality issues and support intervention is required.

■ Advise and support the sales team in prospecting efforts through fact finding and analytical reports on new services, coordinate the bidding and written proposal process.

■ Onboard and sustain long-term relationships, negotiate contract pricing with suppliers.

■ Prepare client invoicing and assist finance with collecting of outstanding invoice payments. BERKSHIRE HATHAWAY HOME SERVICES, FOX & ROACH Allentown, PA REALTOR® 2016 Present

Create new business leads through networking, referrals, marketing strategies and repeat business as a seller, buyer, dual or designated agent. Negotiate any financial needs and conflicts with the best interest of the consumer in mind and all parties involved.

■ Increase sales volume each year – sold $1.5M in volume my second year

■ Present all written and counter offers, notices and communications to and from parties.

■ Provide assistance and advice to the consumer in compliance with laws pertaining to real estate transactions.

■ Exercise professional skill and care that exceeds the practice standards by the Real Estate Licensing and Registration Act (RELRA).

■ Work as a liaison between lenders and title companies to ensure all transactions go to settlement.

■ Professional Affiliations: Member of the Greater Lehigh Valley Association of Realtors (LVAR), Pennsylvania Association of Realtors (PAR), & National Association of Realtors (NAR). EDIBLE ARRANGEMENTS DBA DISKO & PARTNERS LLC Bethlehem and Allentown, PA Co-Owner/Business Manager 2006 2016

Co-owned and operated multiple Edible Arrangements International franchise locations in the Lehigh Valley region. Orchestrated day-to-day operations managing 20+ staff members. Managed financial, operational, and purchasing for all locations by monitoring and controlling banking, expenses and supplier/vendor relations. Controlled company assets, facilities, and equipment. Prepare and analyze budgets and forecasts for company success.

■ Fueled revenue increase 25% over 5 years to reach million dollar plus gross sales in one year.

■ Planned, organized, and executed strategic marketing plans to enhance market penetration.

■ Oversaw manufacturing and distribution of 50 to 1,000 products daily.

■ Motivated and mentored employees on guest experience and sales growth with incentive programs.

■ Maintained excellent guest service experiences in-store and through telecommunications.

■ Enhanced yearly sales with business-to-business accounts.

■ Responsible for all Human Resources tasks and training for employees.

■ Identify and maintain quality assurance issues and food safety prcedures.

■ Ensured compliance with all franchise brand, standards, policies and procedures. Education, Certifications & Skills

B.S. Marketing

Bloomsburg University of Pennsylvania, Bloomsburg, PA Licensed Real Estate Agent in Pennsylvania

Scott-White Career Institute, Bethlehem PA

Licensed Pennsylvania Resident Insurance (Life, Accident and Health) Proficient in Microsoft Office, Teams, Trello, Power BI, + other CRM/dialer experience

Contact this candidate