Jim Sullivan

Owensboro, KY

270-***-****

adu38u@r.postjobfree.com

Manual Tester /Business & Systems Analyst/

Systems Requirements / IT Solutions Software Development / Strategic Planning SDLC / HIPAA / Technical Writing Project Management / Client Relations Outsourcing / Cost Control / Testing/ Agile Development

A skilled professional with significant technical writing, analysis and design experience, I have a proven track record of implementing cost saving and revenue-generating solutions for small to Fortune 500 companies. I analyze business requirements and systems, develop programs, and recommend system changes and implementations.

With a strong business background, I developed budgets, hired and trained teams of IT professionals, established company-wide Software Development Life Cycle (SDLC) standards and led projects resulting in multi-million dollar savings. I excel at C-level communications, yet work well with all kinds of people. My additional strengths include:

Researching complex problems and developing/recommending system solutions

designing and deploying software and systems to meet business requirements

recovering multi-millions in lost revenues.

Serving as liaison between customers and IT professionals

Creating documents and technical specifications to meet end-user needs.

I earned my Bachelor of Information Sciences from Northeastern Illinois University, graduating cum laude, and my Bachelor of Journalism from the University of Missouri.

My technical skills include, among others: VSAM, COBOL,

Microsoft Project, Visio,

Extensively done Manual testing on Mainframes - COBOL 370, JCL, CICS, DB2,VSAM, Flat files

web applications.

Professional Experience:

Test Team Lead

Humana, Inc.

January 2020 – December 2022

Created innovative test cases and test plans for EDA9 claims team.

Assisted and mentored other team members in creating test cases in qtest.

Supervised a team of 4 – 6 offshore testers and helped them with any testing or HR related issues that they had.

Attended UAT meetings to assist in the handover process.

Attended automation meetings and regularly reported on automation statistics.

Business Analyst/ Systems integration tester

Humana, Inc.

May 2018 – December 2019

Composed Visio process flow diagrams and business flow user documentation and attended user meetings for a credit card data security project.

Elicited requirements from user meetings for a provider auditing tool.

Attended UAT demo meetings and created change requests based upon the outcome of the demo meetings.

Created test plans and test cases for the Watson cognitive software project.

Detected and helped to resolve hundreds of defects using innovative testing techniques and strategies.

Conducted voice testing and automated testing using CYARA for the Watson cognitive software project.

Attended and conducted meetings with Watson SIT team, the business testing team and IT development team.

Worked closely with the Watson development team to meet scheduled deliverable dates and to produce high quality cognitive software.

Business Analyst

Heartland Payment Systems

June 2017 – January 2018

Elicited requirements and composed user stories for credit card payment systems which included pin debit and credit card systems. Led Scrum sessions and participated in sprint planning sessions in an agile environment.

Business Analyst

SAIC, Inc.

2014 to June 2017

Elicited and composed detailed requirements for Army ROTC application systems.

Composed peer review documents, use cases, user stories, and other system documentation.

Composed test plans and test cases for use by the System Integration Testing team.

Participated in unit testing, system testing and end user testing for large and small projects.

Participated in customer requirements meetings.

Saved the Army millions of dollars by implementing electronic solutions which replaced manual processes. Led and participated in Scrum sessions for Agile and Waterfall projects.

Business Analyst

TCI, Inc.

2010 – 2014

Elicited and composed detailed requirements for Army ROTC applications systems.

Composed detailed requirements documents, test cases and peer review documents for ACA (Automated Cadet Actions), JUMS, JCIMS and CCIMS.

Composed test plans and test cases for use by the System Integration Testing team.

Participated in unit testing, system testing and end user testing for large and small projects.

Attended customer meetings to elicit requirements and obtain sign off for projects.

Applications Consultant and Manual tester

Humana, Inc., a $31B health insurance company

2008 to 2010

Recruited to perform systems analysis, design, coding and testing of specialized computer applications.

Appointed to sit on advisory committee, providing costing, design considerations and timeline implementation.

Mainframe Manual Testing - Prepared Test cases, mainframe Test JCL Job streams Tested and executed the jobs, which handled VSAM and flat files. Also verified the test results.

Systems Analyst

American General Finance

2007 to 2008

Hired by financial arm of American International Group, Inc., an $86B insurance company, to conduct business analysis and make IT recommendations.

Performed coding, testing and documented requirements.

Participated in unit testing, system testing and end user testing for large and small projects.

Mainframe Manual Testing - Prepared Test cases, mainframe Test JCL Job streams Tested and executed the jobs, which handled VSAM and flat files. Also verified the test results.

Business / Systems Analyst

2004 to 2007

Contracted by companies, such as $2B TEKsystems

In a variety of industries including IT, insurance, financial services and banking to analyze business requirements and IT systems.

Developed technical specs, led team of 30 programmers and conducted feasibility studies.

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