Service Representative Customer
Resume:
Toya C. Saulsbury
Memphis, Tn 38125
adu38g@r.postjobfree.com
Dear Hiring Manager,
I am excited to be applying for the Customer Service Representative position at your company. As a prospect with an outgoing character and above-par communication skills, I thrive on developing relations, listening curiously to the issue, and always providing solutions that can be relied upon. I’m eager to join the company to minimize the communication gaps between the users and the support team. I would great appreciate a interview at your earliest convenience to discuss my skill and attributes further. I can be reached at the number above or at my email address. Sincerely,
Toya C. Saulsbury
February 2019 - Present
Toya C. Saulsbury
7929 Marsha Woods Drive Memphis, Tn 38125
901-***-**** • adu38g@r.postjobfree.com
Customer Service Representative
Qualified customer service professional with over 10 years of experience in customer care roles, including sales, tech support and customer care. Good listener, astute problem solver and confident on the phone. Proficient with various computer skills. Seeking to use my customer service skills to provide a positive experience to the customers.
Key Qualifications
● Microsoft Teams
● Microsoft Excel
● Dayforce
● N.I.C.E
● InContact
● 43 WPM
● Multi-Phone Lines
● Problem Solving
● Organization
● Self Motivator
● Dependable
● Communication
● Leadership
● Time Management
● Teamwork
● Data Entry
● Attention to Detail
● Scheduling
● Customer Service
● Multitasking
Work Experience
Customer Care Specialist
Chico’s FAS
● Monitors agent performance to ensure quality and productivity standards.
● Provides coaching and on-the-job training to improve performance.
● Implements and executes departmental programs and play a key role in staffing
● Identifies and addresses individual and group training needs.
● Provides guidance to team members when responding to changing business.
● Prepares and performs, in partnership with Contact Center management, associate performance appraisals.
● Proactively solves problems and provides timely resolution to ensure minimal impact to customer and associate satisfaction.
● Identifies the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.
● Promotes a supportive environment in which associates are encouraged to solve problems and
● address customer issues.
● Handles escalated customer issues.
● Communicates personal and team customer service and sales goals.
● Identifies critical Contact Center issues and report them to the Customer Service/Sales Manager. May 2016 - February 2019
October 2012 - February 2016
August 2008 - August 2012
May 1988 - Present
January 2021
Technical Support
iQor
● Identify, investigate, and resolve users problems with computer software and hardware.
● Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
● Consult with users to determine steps and procedures taken to identify and resolve the problem.
● Apply knowledge of computer software, hardware, and procedures to solve problems.
● Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
● Collaborate with other staff to research and resolve problems.
● Collaborate with programmers to explain errors and/or recommend modifications in programs.
● Arrange service by software or hardware vendors to repair or replace defective products.
● Maintain knowledge of technology innovations and trends.
● Perform other related duties as assigned.
Customer Service Representative
Sitel Group
● Answer inbound calls and greet customers with energy and enthusiasm.
● Place outbound calls and communicate with energy and enthusiasm to customers.
● Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
● Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
● Meet department productivity and quality standards.
● Strive for first call resolution and take true ownership of customer needs and issues.
● Communicate and follow instructions for one call customer resolution.
● Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
● Take an active role in educating customers about our clients products and service. Customer Service Representative
GE Appliances
● Providing introductory information to new customers.
● Following up with clients or customers to check that they’re still satisfied with any purchases.
● Inform customers or clients know about additional products or services.
● Determining the quickest, most effective ways to answer a client’s or customer’s questions.
● Escalating queries and concerns to customer care specialist.
● Troubleshooting common issues with a product or service.
● Working with a team of CSRs and other departments to find appropriate solutions. Cosmetologist
● Performs facial treatments, make-up applications, eyelash extensions, and mani/pedicures.
● Prepares hair for styling by analyzing hair conditions.
● Shampoos, conditions, and treats hair by arranging, shaping, cutting, and curling hair.
● Shapes and trims eyebrows and unwanted hair on the face.
● Demonstrates and advises on product use.
● Promotes and sells beauty products.
● Maintains supplies by checking stock, anticipating clients’ needs, and placing orders.
● Maintains quality service by following salons hygienic standards.
● Keeps workstation and equipment clean and sanitary.
● Maintains technical knowledge by attending educational workshops and reviewing publications.
● Answers phone calls and helps with client inquiries. Education
Associates Degree
Southwest Community College
May 1988
● In Progress
High School Diploma
Melrose High School
● Graduated with a 3.4 GPA
References
Available upon request.
Contact this candidate