Service Representative Customer

Amanda Johnson

**** ********* **, ******, *****, 78745, US • 737-***-**** • ****.****@*****.***

Proven track record of producing high-quality content and cultivating client relationships in order to align creative goals and raise production standards.

Hotel Concierge with exceptional hospitality management qualifications. Customer engagement,goes the extra mile for guest and speak read and writes Spanish fluently Adaptable and energetic, with abilities.I am polite and upbeat person with excellent telephone etiquette. All my coworkers will say I am an outgoing individual who excels at customer satisfaction and retention. Customer Service Representative with experience working in a variety of atmosphere and customer service environments. Ability to establish and maintain trusting relationships. Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service. Guest Services Agent with a knack for ensuring guest satisfaction and loyalty through exceptional service. Helping guests with reservations, valuables, and luggage is a strong suit. I am bilingual speak fluent Spanish and English I can read and write Spanish my availability is anytime DOSE NOT MATTER NOR DAY NOR TIME I CAN WORK overnight I can work daytime morning any shift really and I like to multi train just in case 1 day you need me to work a different position I can work IT I also can work any holidays weekends weekdays doesn't matter I'm very flexible I'm dependable I like to get my job done AND DONE THE RIGHT WAY I'm a people personas and a very hard worker GETS ALONG WITH EVERYONE GED

Workforce Solutions Capital Area (North) - Austin, TX PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Gsr - September, 2020 to May, 2022

Esa - Round Rock, TX multiple locations

Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Was in charge of arranging and stocking all merchandise. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift. Served the needs of more than 5 customers in a busy environment. Greeted customers with a smile and offered prompt and dedicated assistance. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Accepted payments for renting a hotel room services and talked to customers about their remaining balances so that they could close their accounts.

Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance. Followed state and federal laws by checking customers' identification for proof of age and Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers. Greeted multiple daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention. Double-checked financial data for accuracy by comparing payment cards to identification. Immediately notified housekeeping and the maintenance department about guest room issues, such as hair in tub and a/c not working and ect, in order to expedite resolution.

Kept an eye on things.

Provided excellent and professional service to ensure guest satisfaction. Assisted GM by answering phones, responding to guest inquiries, and providing information about the club's services during downtime. Lead Cleaner - January, 2005 to June, 2021

L&l cleaning and more - Austin, Tx

Completed the work outlined on the repair order with efficiency and accuracy. Inspected and reviewed houses that where cleaned to ensure that they were compliant with companies program requirements. Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket. Used approved cleaning products such as zep and Lysol on various surfaces to reduce bacterial growth and prevent virus spread. Kept track of attendance, supervised volunteers, and greeted visitors at all museum events. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Was in charge of [8] household employees, contractors, and vendors. Maintained the freshness of the bathrooms by cleaning, sanitizing, and replenishing supplies every 2 hours. Cleaned 10 locations with consistently high customer satisfaction ratings every 2 weeks]. Managed daily workflow by prioritizing tasks and keeping a tight schedule. Set up and ran the breakfast and lunch service line. Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety. Led a team of [8] employees in a busy hotel with [Number] rooms. Completed laundry services, paying close attention to the needs of various items, such as hand washing and dry cleaning. Assessed employee performance and devised strategies for improvement. Checked residences for move-in readiness prior to client arrivals. Increased my repeat client base by [Number]% through effective marketing and customer service. Delegated tasks to carefully selected employees in accordance with resource management goals. Assigned housekeeping staff to specific shifts and room blocks based on their abilities and daily requirements. WORK HISTORY