Customer Service Receiving Associate
Resume:
V
Reymundo
Valdez
valdez.rey.****@gmail.
com
Downey, CA 90242
SUMMARY
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Comfortable in situations where I have to work my way up. Have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking Manager with extensive task delegation and team building experience. Committed to maintaining quality customer service and exceeding department budget goals. SKILLS
Customer Service/ Relationship
Management
Fluent English/Spanish
Sales Transactions
Android and iOS Products
Inventory Counts
Great Math Skills
Problem-Solving
Customer Complaint Resolution
Staff Training and Development
Shipping and Receiving Oversight
AT&T, Verizon, and Tmobile systems
AT&T, Verizon, and Tmobile rate plans.
EXPERIENCE
Wireless Sales Manager
Norwalk, CA
Wireless Advocates/ Nov 2016 to Dec 2022
Coached, developed and motivated team to achieve revenue and goals. Entered time and attendance logs in preparation for payroll. Resolved customer complaints regarding sales and service. Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship. Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling.1
Enhanced sales volume through skilled support to both new and inactive customers. Greeted customers to determine wants or needs.
Maintained knowledge of sales and promotions, return policies and security practices. Recommended merchandise to customers based on needs and preferences. Activated New accounts for customers, offering specific promotions to fit customers needs and wants.
Knowledgeable with AT&T, Verizon, and T-Mobile systems and cellular price rates, which would allow me to switch customers from one carrier to the other. Learned three different computer systems and the different price rates. Hit Budget 10 out of every 12 months.
Cooler Manager
City Of Los Angeles, CA
Canton Food Company/ Dec 2014 to May 2016
Prepared staff work schedules and assigned team members to specific duties. Established merchandising plans and created attractive displays to drive sales and revenue.
Replenished, rotated and culled displays several times daily. Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Maintained department equipment and advised general manager of equipment repair needs.
Inspected produce for quality to meet store standards. Assisted customers with department questions and special orders. Delegated work to staff, setting priorities and goals. Shipping and Receiving Associate
San Pedro, CA
Canon Business Solutions/ Sep 2012 to Nov 2014
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments. Operated lift and hand trucks to transfer materials to and from target areas. Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Identified order discrepancies and damaged items and notified supervisor. Organized deliveries by sorting and stocking receivables. Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
Maintained inventory of shipping materials and supplies. Perishable Manager
Restaurant Depot Aug 2002 to Apr 2012
Determined effective department schedules and delegated work to employees based upon strength and experience.
Consistently met company and department objectives within budget and time constraints.
Tracked weekly sales reports and ordered inventory to meet customer demand and store profit goals.
Established merchandising plans and created attractive displays to drive sales. Identified opportunities for improvements and implemented changes to processes, procedures and workflows.
Managed day-to-day operations for deli, dairy, meat, seafood, frozen and produce departments.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Established loyalty, executing flawless customer engagement to drive client retention. Did hourly walk through of department to make sure of cleanliness, and proper display. Guided and supported 25 staff members to consistently achieve team and personal goals.
Packed display case with meat and poultry products, checking price tags for accuracy. Completed daily stock inventories and tracked loss by giving inventory report to Inventory Controller Thetford controlling shrinkage. Updated and maintained department signage and displays. Managed inventory tracking and physical inventory counts to minimize loss. Received Department Deliveries.
Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Received and staged incoming inventory for movement to storage or sales floor. As perishable manager sometimes I would have to receive all items for the whole store not just my department.
Inventory Count for the whole store every 9 months. My department always met inventory requirements every 9 months. Meat Clerk
Pico Rivera, CA
Northgate Gonzlez Markets/ Oct 1998 to Jul 2002
Maintained safe food handling practices to prevent germ spread. Used slicers and other department equipment to prepare cuts of meat for customers. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Maintained product knowledge to respond to customer questions and make suggestions.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Checked products for temperature and expiration dates to maintain consumer safety. Finished trims on steaks, roasts and chops to prepare for packaging. Kept detailed track of inventories and restocked products in cold storage units. EDUCATION AND TRAINING
Lynwood High School Jun 1998
Lynwood, CA
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