Tiffany A. Wells

Maple Grove, MN *****

334-***-****

adu2vi@r.postjobfree.com

BACKGROUND SUMMARY

IT Support Professional with outstanding communication and customer service skills within a Wind ows and Microsoft environment. Works well both independently and within a team environment foc using on exceeding client expectations. Possess over 10 years of experience with Windows, and Novel 4.11 and 5.1. Skills include troubleshooting hardware, and software Strong development skills in several popular programming languages, and operating system problems. In addition to managing a variety of computer issues Active Directory, Citrix, Windows 7 and Greater, Help Desk Support, and Computer Knowledge.

Modernizing Medicine

October 2022 – Present

Implementation Consultant II

● Responsible for the technical implementation and delivery of our integrated Image Management product for multiple specialties

● Coordinate with client teams to manage decisions and processes during the implementation period

● Lead technical calls with clients and validate all requirements are met for a given project/timeline

● Provide technical guidance, direction, and leadership where needed

● Perform application installations and configurations for client technical Diversified Adjustment Coon Rapids, MN

January 2021 – October 2022

Computer Operator II

● Reviews, uploads, and downloads data files from providers using a working knowledge of FTP and defining how new files are handled.

● Ensure that files have not been compromised during transport and that the source and destination files are exact matches.

● Email notifications to alert others that a transfer has occurred and to verify that the transfer has been successful.

● Manage tasks & projects according to client specifications & timelines

● Builds and maintains relationships with external data providers to acquire and track data files, and maintain proper schedules

● Write internal documentation, job logs, and document processes and job tasks Ferguson Water Works Blaine, MN

April 2015 – April 2020

Integration Specialist II

● Troubleshooting products such as Cellular Gateway\Collector for data collection of water readers

● Maintain reporting and integration progress for all integration requests

● Diagnose, troubleshoot and resolve desktop, hardware, and software-related issues

(pcs, laptops, monitors, printers, peripherals, mobile devices, VPN, and software applications).

● Assist Implementation Project Managers with other aspects of new client implementations as needed

● Assist Support team members with GIS projects with customer MRX Mapping software.

● Other projects and job duties as assigned, Loaner program, testing import files, etc. Neptune Technology Group Tallassee, AL

November 2007 – April 2015

Systems Support Specialist II

● Provide technical telephone support for hardware and software products, Document call logs to completion.

● Analyzing the issues reported and working on providing quick / workaround solutions and working on data corrections for known patterns to help restore the situation

● Produce a course of action for each call that results in customer satisfaction.

● Scheduled 200+ computers for windows 7 upgrade. Successfully imaged new compute rs and deployed them throughout the company.

● Troubleshoot material return requests to prevent unnecessary repair volume.

● Contact Utilities or Distributor to get needed information to update the MRX Mapping ESRI’s Map layers for customer’s locations

Colonial Bank, Montgomery, AL

June 2002 – November 2007

Command Center Operator

● Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.

● May enter commands at a computer terminal and set controls on computer and peripheral devices.

● Monitor and respond to operating and error messages.

● Related Occupations Review completed job JCL listings for correct condition codes and properly cataloged data sets, and notifies appropriate personnel in the event of failure or unusual conditions

EDUCATION

● Ambridge University, Montgomery, AL 2011-2015

Bachelor of Science/Information Systems Management

● Hinds Community College, Raymond, MS 1995

Associate Degree/Computer and Information Sciences and Support Services Skills Section

● Microsoft Windows XP and Greater

● Windows Server XP and Greater troubleshooting

● Microsoft Office 2003 and Greater

● Call Center\Help Desk Environment

● LAN\WAN Troubleshooting

● Trimble Nomad handheld device troubleshooting

● DAP Technology handheld device troubleshooting

● MRX Drive-by device troubleshooting

● Cellular Gateway\Data Collector Troubleshooting

● Windows Mobile Device Software

● Equipment Loaner Program\Equipment Tester and Repaired

● Basic SQL and relational database knowledge

● Tech knowledge, research, visual communication

● Problem-Solving

● Comfort in a fast-paced and informal environment.

● Ability to adapt to interruptions, changes, and repetition.

● Strong time management skills and organizational skills.

● Ability to work independently and meet production deadlines and ability to prioritize workload.

● Ability to work on multiple projects.

● A background working with PICK/UNIVERSE and UNIX systems

● Understanding of data formats (XML, HTML, etc.) and data delivery methods (FTP, HTTP), etc.

● Wrote 110,000 words of end-user documentation in the communications space.

● C++

● LINX\DOS

● Visual Basic 6.0

● VPN

● Computerized Reporting

● Novell 4.11, 5.1

● Tracking reports

● Communication Skills

● Team Player

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