Service Associate Dollar General

BRENDA HOLLOPETER

*****************@*****.*** 248-***-**** Indian River, MI 49749

Summary

Diligent Retail Manager with over 5 years of experience maintaining seamless business operations. Smoothly trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management and loss prevention. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Policy Driven with a focus on Customer and Employee Engagement and a hometown feel that brings customers and employees back daily.

Skills

Sales Monitoring

Product and Service Knowledge

Team Building

Hiring and Training

Verbal and Written Communication

Technical Proficiency

Documentation and Reporting

Work Planning and Prioritization

Team Leadership

Goal Setting

Complex Problem Solving

Problem Resolution

Employee Coaching and Motivation

Customer Rapport

Time Management

Project Management Abilities

Product Branding

Retail Operations Management

Experience

Dollar General Sylvan Lake, MI

Assistant Manager

07/2021 - 08/2022

Recruited and trained new employees to meet job requirements.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Proposed or approved modifications to project plans.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Directed and led employees, supervising activities to drive productivity and efficiency.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Resolved customer inquiries and complaints requiring management-level escalation.

Enforced company policies and procedures to strengthen operational standards across departments.

Harbor Freight Walled Lake, MI

Supervisor

06/2017 - 02/2021

Audited company's legal documents to verify compliant policies and procedures.

Set specific goals for projects to measure progress and evaluate end results.

Provided ongoing training to address staff needs.

Complied with company policies, objectives and communication goals.

Identified and corrected performance and personnel issues to reduce impact to business operations.

Created plans to propose solutions to problems related to efficiency, costs or profits.

Planned and managed resources to consistently meet production, quality and cost goals.

Reviewed completed work to verify consistency, quality and conformity.

Maintained positive working relationship with fellow staff and management.

Coached staff members to develop long-term career goals.

Monitored operations and reviewed records and metrics to understand company performance.

Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Assessed company operations for compliance with safety standards.

Resolved customer complaints and adjusted policies to meet changing needs.

Recommended individuals for hiring and evaluated staff performance.

Displayed strong telephone etiquette, effectively handling difficult calls.

Responded to customer questions regarding products, prices and availability.

Identified needs of customers promptly and efficiently.

Implemented strategies to take advantage of new opportunities.

Target Commerce Twp, MI

Softlines

02/2017 - 08/2017

Organized store by returning merchandise to proper areas and restocked displays.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Exchanged merchandise for customers and accepted returns.

Recommended, selected and located merchandise based on customer desires.

Watched for and recognized security risks and thefts to prevent or handle situations.

Prepared merchandise for purchase or rental.

Greeted customers to determine wants or needs.

Bagged or packaged purchases and wrapped gifts.

Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Cleaned shelves, counters and tables to maintain organized store.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Answered store and merchandise questions and led customers to wanted items.

LenderLive Troy, MI

Underwriter

03/2016 - 01/2017

Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.

Determined level of acceptable risk by reviewing applications for coverage and loss control reports.

Gathered and analyzed information to determine risk acceptability.

Utilized diverse data tools and processes to analyze, interpret and manage data.

Followed underwriting guidelines in developing rates for new and renewal groups.

Inspected financial statements, credit information and title data to complete underwriting process.

Conducted comprehensive analysis and evaluated risk to control underwriting loss.

Credit Technologies Wixom, MI

Credit Report Processor

06/2014 - 04/2016

Reviewed accounts for signs of fraud and non-payment issues.

Submitted delinquent accounts to collections department or outside resources.

Kept detailed reports of client and account data, consistently updating database with latest information.

Contacted customers to notify of delinquent payments and resolve.

Verified current and historical residences, property ownership and various types of debt by accessing public records and directories.

Double-checked account and application information provided by clients to assist in making accurate credit decisions.

Processed search requests for credit analysts.

Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.

Examined city directories and public records to verify residence property ownership, bankruptcies and liens.

Education and Training

Inland Lakes Indian River

High School Diploma

06/1995

Hazardous Waste Management

OSHA Trained

Fraud Training

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