Customer Service Board Operator
Resume:
Danielle Williams
Vinton, LA *****
***************@*****.***
Attending College for my Bachelor's degree in Social Work Authorized to work in the US for any employer
Work Experience
VIP Representative
Golden Nugget Lake Charles - Lake Charles, LA
August 2016 to Present
- customer attention through comps and customer satisfaction
- schedule/maintain reservation/promotions/events
-Knowledgeable about promotions and upcoming events
-telemarketing
-resovle player conflict/problem shooter
-filing,faxing,and keeping records of players information and win/loss on machines
- event planning
- pick up charge based off play performance
- telemarketing
-response to emails in a timely manner
-switch board operator
- train new hires/assist management
JUNIOR HOST
Delta Down Casino - Vinton, LA
September 2012 to May 2016
-Train New Hires and assist management
- Create/maintain/update accounts
- Conflict resolution through guest satisfaction
- Marketing through promotions and event sales
-telemarketing
-computer skills and program management
-filing, faxing, and keeping records of players information and play security
SECURITAS - Lake Charles, LA
January 2012 to August 2012
-Safety education and surveillance
- Chemical plant surveillance
• Handle conflict between works
• Patrol parking lots, write tickets, take accurate notes, write detailed reports, ensure that employees and visitors have proper scan badges to get in
• CPR education in training
• File paperwork, issue badges, indoor computer duties Host/Cashier
L'AUBERGE DU LAC CASINO RESORT - Lake Charles, LA
November 2010 to February 2012
-Train new hires to perform marketing and advertising services
-Planned parties and special events
-Operate cash registers and make bank deposits
-cash management and invoice records
Receptionist/Athletic Trainer
Spar Waterpark Resort/Gym - Sulphur, LA
May 2010 to January 2011
RECEPTIONIST
-Perform administrative support tasks such as preparing pay records, invoices, balance sheets, etc
-Prepare merchandise and material orders. Conduct facility tours and mettings
-Operate phone switchboard, provide information, schedule appointments and distribute mail. ATHLETIC TRAINER
-Develop training programs and routines designed improve athletic performance
-Recommend special diets to improve athletes health, increase stamina or alter weight
-Plan and implement comprehensive athletic injury and illness prevention programs
-Care for athletic injures using physical therapy equipment, techniques and medication Education
Mass communication
McNeese University - Lake Charles, LA
2009 to 2010
High school or equivalent in Diploma
Sulphur High School - Sulphur, LA
May 2006
Skills
Microsoft excel (7 years), Customer Service (10+ years), Electronic Record (7 years), Billing (3 years), Auditing (3 years), Event Planning (9 years), Records Management (7 years), Customer Relations (10+ years), Customer Service Skills (10+ years), Customer Relationship Management (7 years) Certifications/Licenses
CPR/AED
April 2019 to April 2021
Additional Information
Reliable, Hard Working, Overachiever
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