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Administrative Manager Customer Service

Location:
Accra, Greater Accra, Ghana
Posted:
February 01, 2023

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ABOUTME

I am a devoted Commerce Executive with an advanced vital principle, well-structured and skilled in a range of computer applications. I am keen, tech understanding, a team player and someone who is able to work well with others. Effectual communicator with superior customer service skills. I have the proven track record to effectively plan and manage multiple assignments to meet deadlines. A proactive problem-solver who gets the job done with little or no supervision and work well with others.

ORGANISATIONAL SKILLS

• Excellent in written and oral communication

• Strong Organization skills

• Customer Service Oriented

• Good interpersonal skills

• Good initiative

• Adept in Technology

• Effective time Management skills

• Good listener

• Good team player

• Taking and recording observations

• Problem Solving

• Detail Oriented

WORKEXPERIENCE

Administrative Manager

MOFCO COMPANY LIMITED [ 01/2021 – Current ]

Address: Achiakrom-Kumasi, Kumasi (Ghana)

City: Kumasi

Country: Ghana

Website: mofcogroupltd.com

Name of unit or department: Administration - Business or sector: Manufacturing

I Plan and coordinate administrative procedures and systems and devise ways to streamline processes

I Recruit and train personnel and allocate responsibilities and office space

I Assess staff performance and provide coaching and guidance to ensure maximum efficiency

I Ensure the smooth and adequate flow of information within the company to facilitate other business operations

I Manage schedules and deadlines

I Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

I Monitor costs and expenses to assist in budget preparation

I Oversee facilities services, maintenance activities and trades persons

I Organize and supervise other office activities (recycling, renovations, event planning etc.)

I Ensure operations adhere to policies and regulations of the company

I Keep abreast with all organizational changes and business developments Isaac Rahaman Iddrisu

Nationality: Ghanaian Date of birth: 22/1988 Gender: Male Phone number: (+233) 024*******

Email address: adu2sw@r.postjobfree.com

Home: U.P.O. Box 1002, KNUST, Kumasi-Ghana, West Africa (Ghana) 2 / 4

Assistant Administrator

Zonda Ghana Limited[ 02/2017 – 12/2020 ]

Address: Adako Jachie-Kumasi, Kumasi (Ghana)

City: Kumasi

Country: Ghana

Name of unit or department: Customer Service - Business or sector: Automobile

I provide the highest level of customer services to both old and potential clients.

I assist the General Manager in the daily running of the company, in terms of holding meetings and implementing company rules.

I responsible for planning and managing the activities of marketers that is training and formulating strategies to meet branch's target.

I create and maintain an effective electronic filing system for the company.

I work at the front desk of the company by assisting Clients who walk in to company to inquire about trucks spare parts.

I assist the General Manager in hosting of meetings both in person and online.

I process the documents of purchased furniture, and see to the delivering of those products

I draft and submit daily, weekly and monthly reports to the head GeneralManager.

I receive and make calls to clients for follow up, respond to enquirers, grievances and redirecting of calls to respective offices.

ACCOUNTS ASSISTANT

Mofco Company Limited[ 09/2011 – 12/2016 ]

Address: Achiakrom-Kumasi, Kumasi (Ghana)

City: Kumasi

Country: Ghana

Name of unit or department: Accounts and Finance - Business or sector: Manufacturing

I monitor daily communications and answering any queries.

I Prepare statutory accounts.

I ensure payments, amounts and records are correct.

I work with spreadsheets, sales and purchase ledgers and journals.

I Record and fill cash transactions.

I Control credit and chase debt.

I invoice, processing and filing.

I Process expense requests for the accountant to approve.

I Prepare bank reconciliation.

I Liaise with third party providers, clients and suppliers.

I Update and maintain procedural documentation.

ACCOUNTS ASSISTANT (National Service)

Forestrty Research Institute of Ghana (FORIG)[ 10/2010 – 8/2011 ] Address: U. P.O. 63, KNUST-Kumasi,Ghana

City: Fumesua

Country: Ghana

I monitor accounts and incoming payments

I perform verifying, classifying, computing, posting and recording accounts receivable data

I verify discrepancies

I respond to and resolve clients’ billing issues ad questions

I prepare and manage bills, invoices and bank deposits

I reconcile the accounts receivable ledger

I make sure that all payments are properly posted

I assist in preparing financial statements

I assist in preparing detailing accounts receivable status 3 / 4

CONSULTING FOR SMALL SCALE MEDIUM ENTERPRISES (on campus) Kumasi Polytechnic [ 01/2007 – 11/2009 ]

Address: P. O. Box 854, Kumasi,Ghana

City: Kumasi

Country: Ghana

I work with clients to understand their needs

I conduct research, surveys and interviews and analyze data to gain insights into the business

I detect issues and investigate ways to resolve them

I assess the pros and cons of possible strategies

I explore business problems and model different solutions

I attend meetings, compile and present information orally, visually and in writing to keep clients up to date on progress

I make recommendations for improvement

I implement agreed solutions

I develope and implement new procedures or training to support the changes proposed

I teach clients to write proposal, business plan and source for funds ACHIEVEMENTS

I Provide backup support to other departments at mofco Company Limited because of my entrepreneurial and Commerce background, which is highly admired by the General Manager.

I Collaborated with other departments of the company in order to centralize the database for easy retrieval of information.

I Attained the “Best Employee Award 2022” owing to excellent customer service. EDUCATION AND TRAINING

Bachelor of Commerce

University of Cape Coast (2015-2017)

Address: Private Mail Bag, University of Cape Coast, Cape Coast, Ghana, (Ghana) Website: ucc.edu.gh

HND Entrepreneurship and Finance

Kumasi Polytechnic (2007-20100)

Address: P. O. Box 854, Kumasi-Ghana, (Ghana)

Website: kstu.edu.gh

Business

KNUST Senior High School (2003 – 2006)

Address: P. O. Box UP26,Kumasi, Ghana (Ghana)

LANGUAGE SKILL

Mother tongue(s): Twi

Other language(s): English

DIGITAL SKILLS

Search Engine Optimization / • Data Analyst / • Salesforce / Microsoft Excel / Microsoft(Microsoft Word, Microsoft PowerPoint, Microsoft Excel)

4 / 4

RECOMMENDATIONS

Managing Director

Name: Constance Akowuah Kyei

Phone number: +233-*********

Email: mdmofcogroupltd.com

Mofco Company Limited

Academic Lecturer

Name: Dr. Awuah Darteh

Phone number: +233-*********

Email: adu2sw@r.postjobfree.com

Kumasi Technical University (Former Kumasi Polytechnic

Lawyer

Name: Mrs. Queen Adjei Twum

Phone number: +233-*********

Email: adu2sw@r.postjobfree.com

Owusu Ansah and Associates Chambers



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