Alberta A. Bardin, CSPO, CSM, PMP

adu2sv@r.postjobfree.com

https://www.linkedin.com/in/albertabardin

Cell # 516-***-****

Project Management, Agile Coach, Certified SAFe, Scrum & Product Master

Agile Coach, Scrum Master, Certified Scrum Product Owner and Certified Project Manager with proven strategic, tactical, large-scale program/project management and application development.

Action-oriented, passionate, hands-on, agile technology experience in driving customer delight, increasing revenue, improving team velocity and reducing costs through a healthy mix of quality engineering, innovative process right sizing, business savvy and good old logical, common sense.

Proven track record of increasing business value through technology across multiple industries including Heath Care, Entertainment Media, Travel, Financial Services, Publishing, and Technology

Recognized as a leader for attracting, building, inspiring, coaching and empowering high performing, collaborative and engaging teams with a thirst for learning and constant improvement for the benefit our customers.

Hands-on management of application development and infrastructure engineering from design and architecture through integration, testing and deployment in hierarchical and strong matrix organizations.

Communications, interpersonal relationship, team building and training skills.

Ability to succeed and strive in fast-pasted, chaotic and/or high-stress environment with multiple projects, competing deadlines and shifting priorities. Sandata, Sr. Program Manager April 2019 –December 2022

Transformed the Sandata Employee Visit Verification, Payer Interfaces systems and Business Intelligent System from Waterfall to Agile. Leveraging both Scrum and Kanban best practices.

Coached teams in the best practices of Agile.

Trained, Mentored and Coached new Scrum Master into the best practices for Agile and specific for Sandata.

Performed monthly release planning and deployments.

Facilitated the customization and implementation of the Medicaid Provider, Payer and Home Care systems for various states including and not limited to: Pennsylvania, California, Missouri, District of Columbia, Delaware, Arizona, and Hawaii.

Servant leader to several teams to remove blockers and ensure delivery of key features.

Piloted automated tools that integrated with Jira for Road mapping and Release Management Viacom Sr Scrum Master May 2018 – April 2019

Transformed the Viacom Hardware Team from Waterfall to Agile by upgrade their hardware infrastructure to the latest content delivery network using Agile best practices and Scrum.

Drove significant improvements in integrating hardware team with application development team and ensuring infrastructure is setup on time for application deployments. Altice/Cablevision, Sr. Program Manager October 2006 – April 2016 Transformed the Cablevision's Mobile Development from Waterfall to Agile. Improved the customers experience and digital presence on Mobile, Cable Box and Emmy Award Winning Remote Storage DVR Cloud platforms. This included support of multiple devices such as iPad, iPhone, iTouch, Android, Kindle, PC and MAC, Samsung, Scientific Atlanta, and DVR Cloud environments.

Directed the Mobile Program budget and release plans which was approximately $8 M/year

Led the Agile transformation of our Optimum Application Mobile development efforts resulting in a 100% increase in business value deployments, with ZERO regression defects, within 9 months.

Guided the team in organizing and facilitating the daily stand-up meetings, retrospectives, sprint and release planning/demos.

Leveraged Atlassian Jira, Confluence and GitHub tools. Alberta Bardin

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Drove significant improvements in requirements definition, defect management and communication, through implementation of JIRA AGILE workflow, user story mapping, personas, and release train management.

Demonstrate leadership abilities to bridge the communications gap between business and technical teams.

Championed the use of Acceptance Test Driven Development (ATDD) methods for improvements toward automated unit testing, continuous integration and delivery.

Improved the Call Center’s information systems which included management of third-party vendors, contracts, and $6 million development budget to support the enhancements for the Automatic Call Distribution System (ACD/IVR).

Increase customer’s satisfaction for the timely resolution of issues with the development of the Agent Performance Score Card Application, new Agent Outage Board, and Agent Knowledge Database Board website.

Created an Executive Dashboard application to answer to questions in real-time, turning insight to action and help inspire innovation.

Developed and implemented a continuous improvement process for Project Management, Systems Development Life Cycles and business processes, including contract, vendor, and financial management.

Developed portfolio/resource management process to identify, track and control total work effort of Call Center Information Systems, encompassing over 15 projects and a $6 million budget. Welcome Wagon, Inc. (Move.com), Director Application Development April 2005 – October 2006 Internal Business Systems

Directed the future strategies for Move.com Internal Business Systems applications and infrastructure by working with the business community to develop the business and functional requirements to improve business applications, evaluated existing applications, identified infrastructure deficiencies to situate the company to maximize productivity to enable the company to achieve an increase in revenue from $37 Million to $100 Million.

Interviewed and hired a team of highly skilled Java developers to redesign the legacy RPG applications as web portal-based products.

Maintained the legacy financial systems for Welcome Wagon.

Established, planned and administrated Sarbanes Oxley policy for Welcome Wagon Information Systems. Successfully completed several internal and external audits; with various third-party organizations

(KPMG), to improve the testing and quality assurance process.

Additional responsibilities included the management of the Operational Support Team which maintained the iSeries equipment and supported the production publishing process. Automated Data Processing (ADP), Project Director September. 2004 – April 2005 Network Services Department:

Planned, managed, and implemented the Network Services Project Portfolio and status reporting.

Developed resource and skill plans for Network Services Department.

Developed On-Call Rotation strategy and a Work and Change Management Request Policy and Process.

Established the Telecommuting Policy and Process Management to retain key resources for ADP.

Managed vendor relationship with product acquisitions and installation. International Business Machines (IBM), Sr. Project Management February 2001 - August 2004 Strategic Outsourcing/Data Center Migrations:

Directed, planned, and implemented the consolidation of the two geographically distant data center environments from New York and Virginia, into the IBM Boulder, Colorado facility. This included:

Management of vendors, and IBM staff to relocate equipment and data archives, preparation of facilities, network connectivity, Communications, Client Server Technical Services, Technical Support Services, Operations, Security, Disaster Recovery and Production Control for 6 mainframes and 650 servers.

Supported the outsourcing transition between Cendant and IBM. Alberta Bardin

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Cendant Corporation, Director of Project Management December 1996 – February 2001 Project Management Organization:

Established the Project Management Organization for the Operations and Technology department within Cendant Corporation in order to improve project management practices and reporting.

Developed the strategic plan for the Operations and Technology organization, which included Data Center hosting for 15 Cendant business units or partners. Charged with the role of establishing a Strategic Project Office. This included the formation of a team with highly qualified project managers.

Established consistent methodology to provide project management best practices to Cendant and Cendant business partners.

Managed project portfolio of a continuous 60 – 80 projects ranging from large data center consolidations, web site, mainframe hosting, to package/upgrade installations. Developed executive status reporting, metrics and strategic plans.

Planned and implemented the web-hosting infrastructure and site development and maintenance for the Move.Com, Move.co.uk, Century 21, 21online, Cendant Internet web sites.

Principal negotiator in the acquisition of lucrative contracts for follow-up development on sites.

Transitioned the management and development of the Move.com site from iXL Los Angeles, California to the Cendant Internet Solution team located in Garden City, NY and Boston, Mass.

All website initiatives exceeded anticipated goals in keeping within projected delivery and budget requirements.

Education

Master Certification in Project Management- George Washington University, Washington D.C, M.C.P.M 2013

Bachelor of Science - Computer Science –Long Island University, Cum Laude, New York 1982 Certifications

SAFe Agilest (SA) 2016, Certified Scrum Product Owner, (CSPO) 2016, Scrum Alliance Certified Scrum Master (CSM) 2013

Project Management Institute, Project Management Professional (PMP) Certification 2005

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