Lorraine Basile

Ridgefield, CT. 201-***-**** adu2sf@r.postjobfree.com

Summary of Qualifications

In-depth business experience both in Project and Contract Management. With broad exposure to research and development (R&D), sales, and marketing. Leverage strengths in leadership and planning to develop and establish start-up teams. Dedicated to driving successful outcomes and exceeding goals. Cost-conscious and profit-motivated with excellent oral and written communications skills. Proficient using Microsoft Office Word, Excel, Power Point, and Project.

Areas of expertise include: Operations Manager Business Analyst High-End Network Operations and Outsourcing Strategic Thinker Negotiator Team Builder.

Related Experience

Gap INC., Danbury, CT 2017 – 2020

Sales

Team building and building strong relationships with customers to maximize customer loyalty.

Delivered results to contribute to their store's success and individual goals.

Increased sales by 80%, bringing the store from fifteen to number one within the district.

Received awards for exceeding all goals.

AT&T Work History from 1981 - 2001

AT&T Business Services, Bedminster, NJ

Product Manager

Managed Interactive Voice Recognition Services (IVR), which included R&D, pricing, competitive analysis, sales, and heavy contract negotiations.

Marketed and reintroduced IVR Services internally and externally to the AT&T and IBM sales force, increasing revenue for IVR Services by 20%.

Researched and identified a new billing group for IVR Services that resulted in a 95% decrease in error rate.

Created an electronic contract system for all signed contracts for IVR and AT&T Business Services (ABS).

Received several awards for developing technical training for ABS.

AT&T Solutions, Florham Park, NJ

Project Manager

Managed internal and external service processes based on contract agreements.

Developed and presented process improvements to external clients, meeting contract agreements and facilitating an improved working relationship.

Retained 10% of high-end clients by resolving 70% of outstanding client network issues within six months.

Oversaw functions internal to AT&T for managing client services by identifying critical paths and high-risk areas.

Client Service Manager Morristown NJ

Coordinated and managed the start-up of 18 outsourcing engagements valued at $15B.

Negotiated and managed contracts and engagements timelines at the lowest cost possible, resulting in a $2.7M cost reduction.

Developed project budgets for Requests for Proposals (RFPs) and full outsourcing engagements to track activities and expenses.

Led HR in contracting outside consultants and hiring full-time employees for outsourcing teams.

Established teams and gathered resources for feasibility and due diligence studies, including proposals and contract development.

AT&T Networking Computing Services, Morristown, NJ

Contract Manager

Developed external contracts between AT&T and 21 Service Providers (LSPs) based on day-to-day operations.

Managed the lifecycle for provisioning and maintaining a solid working relationship between AT&T and the LSPs.

Developed Direct Measurements of Quality (DMOQs) to track LSP services, resulting in a 20% cost and rework reduction for AT&T.

Lorraine Basile Page Two

Related Experience

Prior to 1995, gained experience as Contract Management, Marketing Analyst and Project Manager within AT&T’s Consumer Marketing Division, AT&T Solutions and Network Operations. Highlights included:

Researched and verified advertisements created by competitors, developed specifications, and gained a strong understanding of client’s network and architecture.

Additional Experience

Saint Elizabeth School, Convent Station, NJ 2015 – 2016

Volunteer

Attend board of education meetings for new projects development for fund raisers and changes in school procedures.

Developed a program in Forensic for eighth grade students; children competed eight-minute presentations and speeches, won first place two years in a row against eight private schools.

St. Joseph School, Mendham, NJ 2012 – 2015

Volunteer

Organize and assist in executing extraordinary events, educational activities and fundraisers. Raised $4,250 that was used to pay all of the expenses for the school play.

Developed a program teaching presentation forensic skill to eighth grade students; children competed in 8-minute presentation speeches and won 1st place 2 years in a row against 8 top private schools in northern New Jersey.

Education

Master of Science Executive Masters in Technology Management Stevens Institute of Technology, Hoboken, NJ.

Master’s Certificate in Project Management Stevens Institute of Technology, Hoboken, NJ.

Executive Certificate in Business Etiquette for Executives Etiquette Professional, New York, NY.

Master’s Certificate in General Management Wharton School of Business, University of Pennsylvania, PA.

Bachelor of Arts, in English Communications Fairleigh Dickinson University, Madison, NJ.

Professional Affiliations

Executive Masters of Technology Management (EMTM) Club

American Society for Engineering Management (ASEM)

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