Seasonal Associate Customer Service
Resume:
Shayanne R. Kelly ** Christy Ln
Dahlonega, GA ***33
adu2sb@r.postjobfree.com
EXPERIENCE
Everybody Has a Story, Remote — Marketing Executive May 2022 - Present
● Developed visual messages to reach the public and bring in donations
● Contacted and communicated with local and global businesses about our mission
● Built website, with the help of templates, in order to reach thousands of people
● Arranged community events with vendors and donations Daily Grind, Marietta — Baker
October 2022 - December 2022
● Worked as an energetic, collaborative, and professional team builder
● Worked with other bakers to provide quality & consistency in our goods
● Baked a variety of cakes, bread, mu ns, scones, and cookies daily
● Followed recipes to properly measure ingredients and mix recipes consistently.
● Routinely cleaned kitchen and baking tools properly Black Rifle Co ee Company, Woodsotck — Barista
February 2022 - September 2022
● Prepared specialty beverages from busy hours between 5am to 9pm, maintaining high service standards at all times
● Oversee in-store execution of sales and promotions as directed by store manager contributing to additional sales
● Provide on-the-job training for drinks, recipes, and in-store duties
● Make individualized co ee recommendations and educate interested customers
● Memorized 50+ recipes over the course of one week & fulfilled 200-500 drink orders daily
● Sanitize co ee equipment multiple times a day to maintain store standards
SKILLS
10+ years Microsoft O ce
Problem Solving
Critical Thinking
Creativity
Emotional Intelligence
Social Media
ACCOMPLISHMENTS
National Beta Club - Member,
O cer est. 2013
Acworth Police - Explorer est.
2019
GASTC - Placements, 2013,
2016, 2018, 2020, 2021
Time Magazine - Person of
the Year, 2006
LANGUAGES
English, American Sign
Language
Wholly Grounds Co ee House, Cartersville — Barista September 2020 - February 2022
● Prepared and served hot or cold beverages, including teas and espresso-based drinks by using an espresso machine, drip co ee, and cold brew as preparation methods
● Greeted customers and provided positive interactions in a friendly and courteous manner to facilitate company loyalty
● Promoted new or high-value items by creating attractive displays in cases and other customer-facing areas
● Cleaned and sanitized dishes, constantly keeping adequate supplies on hand for expected customer loads
Flavors of Hawaii, Acworth — Team Member
February 2020 - June 2020
● Train new employees on procedures, customer service, and sales techniques
● Verified proper portion sizes and consistently attained high food quality standards
● Personally prepared food items while executing requests based on required specifications
● Kept a clean and tidy work and dining area
● Built loyal clientele through friendly interactions and consistent appreciation
● Strictly followed all cash, security, inventory, and labor policies and procedures.
Dairy Queen, Kennesaw — Crew
June 2019 - February 2020
● Took necessary steps to meet customer needs and e ectively resolve food or service issues
● Recorded customer orders and repeated them back in a clear, understandable manner
● Served fresh, hot food, with a smile and in a timely manner
● Took initiative to find extra tasks when scheduled duties were completed
Michael’s, Acworth — Seasonal Associate
October 2018 - December 2018
● Maintained organized, presentable merchandise to drive sales
● Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
● Worked alongside representatives to boost sales by enhancing product presentations
● Implemented up-selling strategies
● Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
EDUCATION
Christian Leadership Institute, Online — Chaplaincy November 2021 - Present
Expected Graduation - December 2023
GA Cyber Academy, Online — High School Diploma
January 2017 - May 2021
High School, graduated May 2021
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