Alicia Boykin Brown

*** ******** ****

Shreveport, Louisiana 71105

Phone: 318-***-**** Email: adu2s5@r.postjobfree.com

Professional Bio

Results-oriented Customer Service experience in enhancing customer service across various industries, seeking to take next career step with a respected organization dedicated to delivering world class service and enhancing customer satisfaction.

International/Domestic Travel Agent/Insurance Agent- July 24, 2000-January 31, 2020.

AAA Travel & Insurance – Shreveport, LA

•Greet customers warmly and ascertain problem or reason for calling or coming in and direct the member to the proper department or person and refer or cross sell to other deparments.

•Sell International & Domestic Travel tours, airfare, rental cars, travel insurance, hotels, cruises, attraction tickets and more.

•Resolve customer requests/complaints via phone, email, mail, or social media as I worked in a managerial capacity because our nearest manager was 5 hours away.

•Use telephones, email and face to face interaction to reach out to customers and bring in new members as well as market products to cross sell.

•Assist with placement of orders, refunds, or exchanges.

•Processing daily report, deal with branch supply orders, process vendor orders when in the Member Service Position for 15 years.

•Assisting with training new hires of three different departments.

•Attracted potential customers by answering product and service questions; suggesting information about other products and services.

•Answered questions and addressed complaints

•Maintained customer records and update in the database, processed upgrades and add ons of memberships.

•For one year I sold Auto Insurance and still maintain my P&C Louisiana Insurance License. Currently, only sell Travel Insurance through Allianz in the International Travel Department.

Co-Owner/Operator- August 1993-July 2000

B&B Computer Solutions – Shreveport, LA

•Greeted and welcomed customers with a smile as a company representative.

•Served as Marketing and customer service role model for this computer company.

•Responsible for the accounting, reception, setting appointments and ordering.

•Designed websites for computer customers.

•Constantly found ways to improve friendly, helpful service and reduce customer wait time to positively impact company’s customer service.

•Interacted with customers in an enthusiastic, helpful and friendly manner.

Red Roof Inn-August 1990-August 1993

I/20 Exit 9 · Shreveport, LA

•Front desk check in clerk.

•Made and processed hotel reservations.

•Answered the phone and did daily reports as well as maintaining cash drawer. Audited transactions.

•Assisted manager with his accounting and paperwork.

•Resolved customer problems.

•Maintained safe and clean working environment by complying with procedures, rules, and regulations.

Willis Knighton-August 1993-September 1987

Medical Secretary - Shreveport, LA

•Answered hospital ward phones and directed to proper employees/patients

•Assisted Drs and RN/LPN with their paperwork duties.

•Maintained patient records by updating daily charts.

•Telemetry Tech fill in when needed.

Kmart March 1986 - Sep. 1987

Woodlawn Avenue · Shreveport, LA

•Cashier, Area Merchandiser of Cosmetics/Toys, Stocker, Customer Service

•Answered phones, Cashiering, Product Returns, Customer Service, Ordering and Stocking of merchandise.

Education History

•Stegall Marketing, Shreveport, La (Property & Casualty Insurance Courses)

Hold a P&C Insurance License from the State of Louisiana currently

•Iata Certification in Travel Industry

•Draughon Business College (Medical & Office Secretary Certificate)

•CE Byrd High School and Captain Shreve High School

References

•Brandon Hutchings-Regional Manager of AAA

•Linda Williamson-Personal Friend

•Tina Garcie-Half Marathon Coach

•Tina Heiss-Running partner and St. Jude supporter

Hobbies and Social Groups

•USA FIT

•Red River Road Runners

•St Jude Supporter

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