TRACEY JONES

adu2rj@r.postjobfree.com

C ONTACT

ALEXANDRIA SENIOR HIGH

E DUCATION

Data Entry

Office Procedures

Call Management and Customer

Interaction

Billing and Coding

ADDITIONAL S K I L L S

CUSTOMER CARE AGENT (REMOTE)

Ameritas Aug 2021 - May 2022

PRIVATE HOME CAREGIVER

Round Table Consultants Jan 2020 - May 2021

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Stewart Tubular Products, Houston, TX / Aug 2019 - Dec 2019 LEASING AGENT

Advantage Resourcing, Alexandria, La / May 2019 - Jul 2019 E X P E R I E N C E

Updated and maintained database with accurate customer information and timely data entry.

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• Utilized automated systems to log and retrieve call information. Provided account information to customers and explained bill service policies and customer rights.

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Responded to telephone inquiries and complaints following standard operating procedures.

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Complied with corporate and regulatory policies regarding information confidentiality and privacy.

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Assisted patients with bathing and grooming to encourage personal hygiene.

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Provided support and personal services, enabling patients to stay in homes.

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Monitored patient condition by taking measurements of temperature and blood pressure.

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Adhered to professional standards to protect reputation of home care agency.

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• Administered prescribed medications according to physicians' orders. Provided administrative and client support for office with patients/clients

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Add to high-level of customer satisfaction by constantly maintaining friendly attitude

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• Greet patients/customers with warm, friendly attitude

• Respond to all inquiries and requests in a timely manner Leveraged CRM system to update contact lists and perform data entry.

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• Provided cross-coverage support for other administrative personnel.

• Manage busy phone system

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Alexandria Women's Center, Alexandria, La / Apr 2018 - Feb 2019 DEPUTY CLERK

Court, Courts, Alexandria, La / Feb 2000 - Oct 2016 Generate new business through targeted marketing strategies and client referrals; averaged [how much] in closes per year

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Scheduled walkthrough of prospective properties and guided clients through each home's features and value

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Develop positive relationships with clients by staying up-to-date on individual needs, market trends and contract negotiations to carefully answer questions

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• Greet all incoming customers with warm, welcome attitude Provide administrative and client support for office with [how many] patients/clients

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Add to high-level of customer satisfaction by constantly maintaining friendly attitude

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• Manage inventory of basic office supplies and reorder as needed

• Respond to all inquiries and requests in a timely manner

• Greet patients/customers with warm, friendly attitude Organize schedule for [how many of what; ex: 15 emergency technicians]

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• Assist clients with new and updating paperwork

• Greet all clients with warm, friendly attitude

• Manage busy, multi-line phone system

• Schedule [how many] appointments each day

Maximize office efficiency through use of computer programs, including Microsoft Office Suite

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Answer and screen telephone calls, recording messages for quick reply as needed

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Establish and manage professional working relationships with patients and physicians

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• Manage inventory of basic office supplies and reorder as needed Add to high-level of customer satisfaction by constantly maintaining friendly attitude

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• Resolve conflicts and issues with speed and efficiency

• Respond to all inquiries and requests in a timely manner Perform general clerical tasks and administrative responsibilities as needed Serves as courtroom clerk and attended arraignments, verdict taking, sentencing, and other matters as assigned. Recorded detailed court actions on case notes in order to enter into the courthouse's software system. Process all legal documents filed by the public, attorney and judge Prepare judgments of sentencing for judge's signature

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