Demerie Bostick
Springfield, IL *****
**************@*****.***
Dependable, loyal employee, capable of learning new skills, and applying these skills with little
supervision. Has an energetic and outgoing personality, hard working and a team player.
Authorized to work in the US for any employer
Work Experience
Assistant Manager
DnLee Cleaning - Springfield, IL
October 2020 to November 2022
Assist Mr. Shirley with day to day errands, help with cleaning clients homes, call and confirm all clients
for next day, deposite all check and cash to bank, answer all emails, return all call messages, update
all new client information in computer.
Data Entry Clerk
Wells Fargo - Springfield, IL
August 2020 to September 2020
Worked under a temp agency for Wells Fargo doing data entry mortgage information, but was cut short
due to COVID.
Behavioral Heath Receptionist
Behavioral Health Center of Illinois - Springfield, IL
August 2017 to July 2020
• Greeted all patients
• Checked in/out patients
• Took phone calls, took messages
• Returned calls to patients
• Resolved patient issues
• Scheduled appointments
• Checked insurance information
• Organized and processed medical forms
• Handled cash and deliveries
• Monitored and updated patient records
• Prepared financial reports
• Made copies and scanned documents
• Maintained office records
• Contacted patients for payments on past due accounts and delinquent accounts.
Receptionist
Farmers Insurance Group - Springfield, IL
May 2014 to March 2017
Responsibilities
Answer phones, data entry, filing, assist with home and auto claims, collecting and posting of client
payments, answered all emails, collect all new client information and load into computer, take deposits
to bank daily
Receptionist/Assistant
Advance Physical Therapy & Rehab - Chatham, IL
August 2012 to March 2014
Responsibilities
Answer phones, data entry, filing, collection of co-payments from patients, verified patient insurance,
assisting therapist with patients as needed, keep up with all laundry, answer all emails, schedule all
patients 2 to 4 times a week with correct doctor
Dental Receptionist
Springfield Associates and Oral and Maxillofacial Surgery - Springfield, IL
June 2008 to November 2012
• Answer the phones & schedule appointments and surgeries for 4 doctors.
• Make sure the appropriate paperwork is put together and in patient chart for the next 2 days of clinic.
• Finish all pre-screening questions for patients and their upcoming surgery.
• Filing
• Change and update the dates in all tapes for doctors recorders for transcriptionist.
• Open and distribute all mail to doctor
Charge Poster
Orthopedic Center of Illinois - Springfield, IL
January 2007 to June 2008
Posted all charges for the 10 Dr.'s clinic charges, and their surgeries at St. Johns, Memorial Hospital, and
Surgery Center of Illinois (approximately 2,000 tickets per week)
Receptionist
Orthopaedic Center of Illinois - Springfield, IL
April 2005 to January 2007
Responsibilities
Answer phones, schedule and reschedule patient appointments, data entry, filing, scanning all insurance
cards and patient paperwork daily, collection of co-payments, checking and balancing of those payments
daily, also worked front desk greeting and checking patients in when needed, 2007-2008 posted all
charges for 11 doctors for clinic and surgery charges. (around 2000 tickets per week), in charge of
assigned monthly spreadsheet, checking and balancing charges posted for that day
Education
High school or equivalent
Lanphier High School - Springfield, IL
September 1994 to June 1997
Skills
• Reception (10+ years)
• Front Desk (10+ years)
• Front Office (8 years)
• Receptionist (10+ years)
• Scheduling (10+ years)
• Filing (10+ years)
• Data Entry (10+ years)
• Billing (7 years)
• Customer Service Skills (10+ years)
• Microsoft Word (10+ years)
• Microsoft (10+ years)
• Clerical (10+ years)
• Microsoft Office (10+ years)
• Organizational Skills (10+ years)
• Outlook (10+ years)
• Inventory (10+ years)
• Medical Records (10+ years)
• Accounts Receivable (10+ years)
• Medical Office Experience (10+ years)
• Medical Scheduling (10+ years)
• Financial Report Writing (10+ years)
• Insurance Verification (10+ years)
• Medical Terminology (10+ years)
• Office Management (2 years)
• Medical Billing (7 years)
• Accounting (2 years)
• Payroll (Less than 1 year)
• Medical Receptionist (10+ years)
• Medical Coding (2 years)
• Patient Care (6 years)
• ICD-9 (7 years)
• CPT Coding (3 years)
• Transcription (2 years)
• Anatomy knowledge (10+ years)
• Eaglesoft (10+ years)
• HIPAA (10+ years)
• ICD-10 (2 years)
• ICD coding (3 years)
• Phone etiquette (10+ years)
• Dentrix (3 years)
• QuickBooks (10+ years)
• Windows (10+ years)
• Analysis skills
• Typing (10+ years)
• Data collection (10+ years)
• Human resources
• Order fulfillment (10+ years)
• Time management (10+ years)
• Customer service (10+ years)
• Documentation review (10+ years)
• Dental receptionist (5 years)
• Dental assisting (2 years)
• Chairside assisting (2 years)
• Physiology knowledge
• Infection control
• Dental office experience (5 years)
• Medicare
• Customer support (10+ years)
• CRM software
• Mortgage servicing
• Basic math (10+ years)
• Office experience (10+ years)
• Microsoft Excel (10+ years)
• Research
• Computer Skills (10+ years)
• EMR Systems (5 years)
• Quality Assurance
• Epic
• Finance and accounting (3 years)
• Computer skills (10+ years)
• Medical records (10+ years)
• Medical billing (5 years)
• Medical coding (2 years)
• Dental receptionist (5 years)
• Medical receptionist (10+ years)
• Typing (10+ years)
• Dental assisting (2 years)
• Sale, Resale and Customer Support (5 years)
• 10 key calculator (5 years)
• Dental office experience (5 years)
• Dental assisting (2 years)
• Phone etiquette (10+ years)
• Medical Imaging
• Laboratory Experience (2 years)
• Microsoft Powerpoint
• Attention to detail (10+ years)
• Communication skills (10+ years)
• Customer service skills (10+ years)
• Interpersonal skills (10+ years)
• Cash management ability (10+ years)
• Sales skills (10+ years)
• Familiarity with buisness operations (10+ years)
Assessments
Organizational Skills — Highly Proficient
May 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules.
Full results: Highly Proficient
Scheduling — Proficient
October 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Bookkeeping — Proficient
December 2021
Calculating and determining the accuracy of financial data
Full results: Proficient
Filing & organization — Highly Proficient
May 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules.
Full results: Highly Proficient
Receptionist — Highly Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
October 2021
Responding to customer situations with sensitivity
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.