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District Manager Customer Service

Location:
Noblesville, IN
Posted:
February 01, 2023

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Resume:

Jay W. Estelle

Greenfield, IN 317-***-**** adu2qj@r.postjobfree.com

www.linkedin.com/in/jayestelle

Management Professional

Dynamic, capable leader with a wealth of managerial and real Estate experience in an array of professional settings. Motivated to succeed, both independently and in teams to care for clients comprehensively. Seeking to contribute distinctive skills to improve the operations of a company that is centered on revenue growth and customer satisfaction. Now seeking a Regional Manager role that will allow for career advancement; also open to District Manager positions that will offer prospects for increased levels of responsibility.

Growth is through good people: Lead, Train, and Develop!

Core Competencies

Customer Service Real Estate Cross-Functional Teamwork Strategic Planning Critical Thinking

Interpersonal Communication Fast Learner Time Management Organization Documentation MS Office

Career History

DollarStop, President 2020 – Present

Lead the direction of the business and growing our team. Balancing profits, costs, and opportunities to determine an organization’s direction. Develop a strategy and communicate our vision and inspire my organization to be excited about changes and moving towards the future.

Delegate projects and initiatives. As President, I directly oversee the Daily operations, and all grow changes to determine future patterns. While over seeing Human Resources and Marketing.

Assess progress towards business goals. Gathering information for business growth, implementing plans towards goals and how to move forward to meet annual expectations and improve financial growth.

Exploring and executing acquisitions and other opportunities to drive value for the business.

Oversee P&L and financial planning.

CSL Medical/ Pharmaceutical Project Manager 2019 – 2020

Manage capital projects to ensure that they are completed to scope and within budget while achieving zero harm, identified returns and meeting cash flow requirements.

Ensure that projects are managed in a way that recognizes GMP and the need to manage the risk of non-compliance

Ensure that risk management methodologies and processes are followed throughout a project

Maintain the configuration management system during project activities

Utilize your Technical Expertise to monitor others in commissioning and qualification of the projects

Develop collaborative With the FDA and final internal relationships with operational group managers, project managers & process engineers alongside external consultants and contractors to aid in the delivery of projects.

Jay W. Estelle

Dollar Tree, Regional Manager 2018 - 2019

Manage operations for DollarTree, Family Dollar. Real Estate Acquisitions, financial analyses, strategic planning, audits, personnel training, professional development, audits, and P&L management

Control 6 Districts with 84 stores, oversee 1500 Team Members

Real Estate Acquisitions: Assisted with site location by doing professional analysis to see future Pro-forma forecasting.

Opening new store locations: Working with Project Supervisors, District Manager, General Managers

Speedway, Marathon Project Manager, District Manager 2015 – 2018

Spearhead operations for a district generating $110M in annual revenue; includes 14 executive-status stores on 19 customer-ready indicators, featuring two cafes and 140 team members

Mentored and led a team of District Managers and Corporate Interns, including coordinating training processes

Attained status as the sixth-place district with regard to company upsells

Took on a temporary assignment as Division Project Manager (DPM), overseeing the AZ market

oManaged construction, conversion and move of a newly purchased area from its previous company to Speedway

CVS Pharmacy District Manager Emerging Leader 2010 – 2015

Offered leadership and strategic direction to 23 locations including the pharmacy and front retail area of each, with top volumes in the state and more than $180M in annual revenue

Worked in conjunction with the Pharmacist to train, guide, and coach teams on customer service excellence

Engaged actively during store visits, supervising others by setting an example as a servant leader; sought to energize supervisees and bolster overall staff morale levels

Headed personnel recruitment, training, hiring business professionals including doctoral-level Pharmacist

PetSmart District Services Manager 2006 – 20010

Directed service delivery across 19 locations in IN including Grooming Salon, Pet Care Team, Dog Training Service and Banfield Pet Hospital, with combined annual revenue of over $85M

Maintained compliance with state and federal regulations

Successfully surpassed corporate goals by 35%, ranking ninth in districts as a first-year Manager

Acted as a Recruiter for new college graduates seeking to take a management track in their careers

Managed P&L, inventory control and sales growth processes

Oversaw termination functions as needed, handling each with tact and confidentiality

U.S. Army Active Duty, California, and Indiana Reserves Soldier, Sergeant E-5 Active: 1992 – 1998

Reserved Time:1998- 2002

Education

Master of Business Administration, Wilmington University

Bachelor of Business Finance, Barstow College

Advanced Leadership Course, U.S. Army Logistics Management College

Professional Development

Certified Real Estate Broker Six sigma certified l Pharmacy Technician License Microsoft Certified Systems Engineer

President and Treasurer of Homeowner Association Logistics Management School P.A.U.S.E. Pet Charity

CVS RTM Advanced Leadership Development National Food Safety Certification American Red Cross,

Notary



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