Pamela Swayzer

**** ***** **** ****

Lawrenceville, GA 30043

Cell: 678-***-****

adu2pc@r.postjobfree.com

Career objective:

I am Seeking a career position where my experience allows for advancement within the company

The ideal position would fully utilize communication and people skills, as well as computer knowledge

Able to establish and maintain excellent customer relations with superior problem- solving skills

Consistent follow-up with customers ensuring customer satisfaction and customer loyalty

Self-motivated team player that generates enthusiasm

Experience:

2018-2019

Sale associate, Victoria’s Secret, Lawrenceville, GA

Cashier

Set up all upcoming sales

Coordinate effort with personnel to increase sales

Handle markdowns, RTV’s and transfer as needed

Maintain a courteous and professional attitude with customers

Handle the complete sales process

2019-2020

Office Assistant, Harverty’s Furniture, Lawrenceville, GA

Major Function, Process customers sales, payment transactions, and complete customer service tickets

Balances cash fun every night, prepares bank deposits and daily closing summary

Closes the daily A/R accurately and before cut-off time

Answers incoming calls, distributes calls

Reviews the delivery inquiry to verify all

Review and follows upon pending sales statuses

Files (PC Office) or prepares (Branch Office) daily paperwork, end of the day reports

Collects and secures original credit applications

Works the expected delivered to ensure sales are completed and schedules

2018-2020

Assistant Manager, Christopher & Banks, Lawrenceville, GA

Responsible for supporting the store manager in managing store operations to ensure a great customer experience and maximum profitability

Supervise employees, work with customers and help carry out the directive of the manager

Provides exceptional customer service

Oversee the efficiency of our sales floor, including inventory and visual merchandising

Open and closing of the store

2015-2017

Sale associate, crazy 8, Lawrenceville, GA

Cashier

Set up all upcoming sales

Coordinate effort with personnel to increase sales

Handle markdowns, RTV’s and transfer as needed

Maintain a courteous and professional attitude with customers

Handle the complete sales process

2010-2012

2nd Assistant Manager, Kirkland’s, Alpharetta, GA

Creates a fun and friendly shopping experience for the customers, while leading, motivating, and coaching the store team to achieve selling and servicing people operational and financial goals.

Merchandise Execution

Assists in building the business through seeking ways to maximize sales and achieve goals via store discounts and promotions

Ensures efficient execution of receipt and processing of merchandise accurately with minimal returns

Assists with staff scheduling of a team of 10 to meet the needs of the business

Deposit Procedures

Process Payroll

Ability to drive sales, set plans, determine goals and track sales

Open and Close Store

2006-2009

CSR, Ashley Furniture Store, Duluth, GA

Representative Position required working closely with Office Manager, as well maintaining a high level of professionalism and customer service on the phone and in person.

Develop and maintain computer application and associate processes used for sales entry and payments

Responsible for bank deposits, daily cash count, and complete daily balance at the end of closing

Review and process credit application according to finance company

Handle customer inquiries regarding sales, billing and delivery dates, and schedule customer’s deliveries

2002-2006

J.P Morgan Chase Call Center, Monroe,La

Answer inbound calls

Perform data entry service for the company in regards to punching in customer information, call logs, and successful sales.

1998 - 2002

Mortgage Clerk II, J.P. Morgan Chase Mortgage Monroe, LA.

Responsible for producing volume with minimal errors per quota

Review Documents for validation of taxes and insurance within a timely manner for accuracy.

Execute steps necessary to produce the initial aggregate analysis/short year statement on all correspondent and retail loans.

Warehouse correspondent loans, prepare and send collateral to custodian/Bankone for closing package

Conventional audit maintain a record of all work associated with load HP3000.

Audit and closed wholesale, retail and private investor loans in compliance with Chase Home Finance, investor, and agency guidelines and National Post closing data (HP3000) System

1997- 1998

Office Manager, Odyssey Security Company, Monroe, LA

Processed Payroll and Bank Deposits

Responsible for accounts receivable

Employment Verifications

Oversee work orders

1996-1997

Customer Service Manager, Allstate Insurance Agency, Monroe, LA

Posted Payments

Responsible for insurance policies, generated quotes

Bank Deposits

Arranged daily appointments and telemarketing

Education: Wossman High School, Monroe, LA

General Studies Diploma

Skills: Microsoft Office (Excel, Access, Word, PowerPoint, Outlook), Cashier, Customer Service, Merchandising & Market Knowledge, Sales, Results Driven, Staffing and Team Building, Problem solving.

It is a pleasure and Privilege to recommend Pamela Swayzer for your consideration.

Pam began working for me in 2009 as a team member. She started as a part-time employee and received two promotions to Third Assistant Manager and Second Assistant Manager (full time position) and is one of my most valued members.

Pam showed excellent organizational and operational skills. She understood how to effectively organize and motivate the staff to finish the everyday duties and was manager in charge anytime I was out of the store.

Pam showed exemplary customer service from the start and became an example of the highest quality of customer service. She taught and held accountable all members of the staff on customer service initiatives and personally received over 30 customer compliments via the Corporate Guest Service Hotline and I received at least twice that number from customer word-of-mouth while in the store. Her willingness to go above and beyond for every customer spread to other members of the staff and her ability to lead by example increased the staff’s overall customer service level.

Pam is self-managed and has impeccable work ethic. She was never late for work nor did she leave early. She was also a team player helping cover many other employees’ shifts sometimes at a last minutes notice.

I am delighted to recommend Pam and hope you will contact me if you have any questions about her work or her character.

Best Regards,

Orpheus Deaver

Kirkland's Inc Store Manager

adu2pc@r.postjobfree.com

706-***-**** (cell)

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