Customer Service Data Entry
Resume:
Pamela Swayzer
Lawrenceville, GA 30043
Cell: 678-***-****
**********@*****.***
Career objective:
I am Seeking a career position where my experience allows for advancement within the company
The ideal position would fully utilize communication and people skills, as well as computer knowledge
Able to establish and maintain excellent customer relations with superior problem- solving skills
Consistent follow-up with customers ensuring customer satisfaction and customer loyalty
Self-motivated team player that generates enthusiasm
Experience:
2018-2019
Sale associate, Victoria’s Secret, Lawrenceville, GA
Cashier
Set up all upcoming sales
Coordinate effort with personnel to increase sales
Handle markdowns, RTV’s and transfer as needed
Maintain a courteous and professional attitude with customers
Handle the complete sales process
2019-2020
Office Assistant, Harverty’s Furniture, Lawrenceville, GA
Major Function, Process customers sales, payment transactions, and complete customer service tickets
Balances cash fun every night, prepares bank deposits and daily closing summary
Closes the daily A/R accurately and before cut-off time
Answers incoming calls, distributes calls
Reviews the delivery inquiry to verify all
Review and follows upon pending sales statuses
Files (PC Office) or prepares (Branch Office) daily paperwork, end of the day reports
Collects and secures original credit applications
Works the expected delivered to ensure sales are completed and schedules
2018-2020
Assistant Manager, Christopher & Banks, Lawrenceville, GA
Responsible for supporting the store manager in managing store operations to ensure a great customer experience and maximum profitability
Supervise employees, work with customers and help carry out the directive of the manager
Provides exceptional customer service
Oversee the efficiency of our sales floor, including inventory and visual merchandising
Open and closing of the store
2015-2017
Sale associate, crazy 8, Lawrenceville, GA
Cashier
Set up all upcoming sales
Coordinate effort with personnel to increase sales
Handle markdowns, RTV’s and transfer as needed
Maintain a courteous and professional attitude with customers
Handle the complete sales process
2010-2012
2nd Assistant Manager, Kirkland’s, Alpharetta, GA
Creates a fun and friendly shopping experience for the customers, while leading, motivating, and coaching the store team to achieve selling and servicing people operational and financial goals.
Merchandise Execution
Assists in building the business through seeking ways to maximize sales and achieve goals via store discounts and promotions
Ensures efficient execution of receipt and processing of merchandise accurately with minimal returns
Assists with staff scheduling of a team of 10 to meet the needs of the business
Deposit Procedures
Process Payroll
Ability to drive sales, set plans, determine goals and track sales
Open and Close Store
2006-2009
CSR, Ashley Furniture Store, Duluth, GA
Representative Position required working closely with Office Manager, as well maintaining a high level of professionalism and customer service on the phone and in person.
Develop and maintain computer application and associate processes used for sales entry and payments
Responsible for bank deposits, daily cash count, and complete daily balance at the end of closing
Review and process credit application according to finance company
Handle customer inquiries regarding sales, billing and delivery dates, and schedule customer’s deliveries
2002-2006
J.P Morgan Chase Call Center, Monroe,La
Answer inbound calls
Perform data entry service for the company in regards to punching in customer information, call logs, and successful sales.
1998 - 2002
Mortgage Clerk II, J.P. Morgan Chase Mortgage Monroe, LA.
Responsible for producing volume with minimal errors per quota
Review Documents for validation of taxes and insurance within a timely manner for accuracy.
Execute steps necessary to produce the initial aggregate analysis/short year statement on all correspondent and retail loans.
Warehouse correspondent loans, prepare and send collateral to custodian/Bankone for closing package
Conventional audit maintain a record of all work associated with load HP3000.
Audit and closed wholesale, retail and private investor loans in compliance with Chase Home Finance, investor, and agency guidelines and National Post closing data (HP3000) System
1997- 1998
Office Manager, Odyssey Security Company, Monroe, LA
Processed Payroll and Bank Deposits
Responsible for accounts receivable
Employment Verifications
Oversee work orders
1996-1997
Customer Service Manager, Allstate Insurance Agency, Monroe, LA
Posted Payments
Responsible for insurance policies, generated quotes
Bank Deposits
Arranged daily appointments and telemarketing
Education: Wossman High School, Monroe, LA
General Studies Diploma
Skills: Microsoft Office (Excel, Access, Word, PowerPoint, Outlook), Cashier, Customer Service, Merchandising & Market Knowledge, Sales, Results Driven, Staffing and Team Building, Problem solving.
It is a pleasure and Privilege to recommend Pamela Swayzer for your consideration.
Pam began working for me in 2009 as a team member. She started as a part-time employee and received two promotions to Third Assistant Manager and Second Assistant Manager (full time position) and is one of my most valued members.
Pam showed excellent organizational and operational skills. She understood how to effectively organize and motivate the staff to finish the everyday duties and was manager in charge anytime I was out of the store.
Pam showed exemplary customer service from the start and became an example of the highest quality of customer service. She taught and held accountable all members of the staff on customer service initiatives and personally received over 30 customer compliments via the Corporate Guest Service Hotline and I received at least twice that number from customer word-of-mouth while in the store. Her willingness to go above and beyond for every customer spread to other members of the staff and her ability to lead by example increased the staff’s overall customer service level.
Pam is self-managed and has impeccable work ethic. She was never late for work nor did she leave early. She was also a team player helping cover many other employees’ shifts sometimes at a last minutes notice.
I am delighted to recommend Pam and hope you will contact me if you have any questions about her work or her character.
Best Regards,
Orpheus Deaver
Kirkland's Inc Store Manager
****.******@*****.***
706-***-**** (cell)
Contact this candidate