APPLICATION &CURRICULUM VITAE:

Name ASONG EMENYI ANNETA

Date of Birth 06/05/1976

Region of Origin South West Region

Nationality Cameroonian

Sex Female

Marital Status Single Mother

Tel +237-***-**-**-** / +237-***-**-**-**

Email adu2p6@r.postjobfree.com

Driving License Category B

(1)FIELD OF COMPETENCE :

Customers Services Experience Management, Sales and Marketing management, Finance Operations, Airport Assistance, Travel Consultancy and Ticketing.

(2)C.E.O ASEMA TRAVEL AGENCY

Airport Assistance

Visa Assistance

Flight Reservation

Flight Ticketing

Insurance

Pickup and Drop off

(II) EDUCATIONAL BACKGROUND:

SCHOOL/COLLEGE/UNIVERSITY

QUALIFICATIONS

YEAR

AVSEC

Aviation Security Training

2016

-GALILEO

Advanced Certificate in Aviation Ticketing and Customers Experience Management

2015

-GALILEO

Certificate in Aviation Ticketing and Customers Experience Management

2013

-AMADEUS TICKETING

Certificate in Aviation Ticketing and Customers Experience Management

2011

-SABRE TRAVEL NET WORK

Certificate in Aviation Ticketing and Customers Experience Management

2011

-CAMBRIGE INTERNATIONAL COLLEGE DOUALA

HND in Accounting & Management

1999 - 2000

- Government High School,

Bonaberi, Douala.

G.C.E Advanced Level

1995 - 1999

- Government High School,

Muyuka, Fako Division.

G.C.E Ordinary Level

1990 - 1995

(III) MANAGEMENT INFORMATION SYSTEM:

- DATA PROCESSING: Excel 2010.

- ACCOUNTING PROGRAMMES: Bora Software

- WORD PROCESSING: Word 2010, Power Point 2010.

- OUTLOOK EXPRESS: Internet Operations,

- DATA PRESENTATION: Access.

(IV) PROFESSIONAL EXPERIENCES:

ESTABLISHMENT

POSITION

PERIOD

Swissport/Checkport

Transport and Travel Assistance agent / Customer Services

October 2016 till date

*MOABI VOYAGES - Douala - Cameroon

Transport and Travel Assistance agent/Sales Executive /Cashier/ Accountant

2013 –2015

*PSV VOYAGES – Yaounde - Cameroon

Branch Manager

Ticketing, transport and travel Consultant

2011 - 2013

*Mountain AERO Services / Kenya Airways - Douala

Transport and Travel Assistance supervisor/,Customer Service Supervisor

2004 - 2011

*Cameroon Civil Aviation Authority

Training on Aviation Safety and Security

2004

*Zion Credit Financing (ZCF) – Bamenda - Cameroon

Accountant

2003 – 2004

(V1) LANGUAGES:

Languages

Writing

Speaking

English

Very Good

Very Good

French

Good

Very Good

(V11) HOBBIES:

-Football, Lawn Tennis and Table Tennis and Magazines,

(V111) REFEREES:

1)The Director 2) AMINKENG SEVERIGN

Cambridge International College Branch Manager

Douala – Cameroon Moabi Voyages

Tel:+237 Tel; +237-***-**-**-**

3 ) The Director General

PSV Voyage

P.O. Box

Douala – Cameroon

Tel: +237-***-**-**-**

PROFILE OF WORK ENGAGEMENT

Swissport/Checkport

October 2016 till date

Ticketing and customer services

Airlines Assistance

Transport and Travel Assistance

Passengers control/.Documents control.

Sales Executive / Cashier / Accountant/Transport and Travel Assistance

2013 -2015

Moabi VOYAGE – Douala - Cameroon

-Presenting products in a structural and professional way to customers.

-Maintaining the database of customers and their needs and requirement.

-After Sales Services.

-Preparing monthly Branch reports of activities.

-Coordinating with accounts department in collecting balances.

-Manage, monitor and schedule customer’s appointments with sale team.

-Challenging any objections with a view of getting the customer to buy.

-Maintaining and developing relationships with potential and existing customers in person, via telephone calls and through e-mails.

-Gathering marketing and customer information, implementing best practices in sales programs

-Negotiating terms of sale agreement and closing sales.

-Cash management of all transactions relating to the company.

-Loan recovery from Corporate Customers

-Airport Assistance

2011- 2013

PSV Voyage – Yaounde - Cameroon

Branch Manager.

Still Working in partners with PSV TILL DATE

TRANSPORT AND TRAVEL ASSISTANCE

-Presenting productsin a structural and professional way to customers.

-Maintaining the database of customers and their needs and requirement.

-After Sales Services.

-Preparing monthly Branch reports of activities.

-Coordinating with accounts department in collecting balances.

-Manage, monitor and schedule customer’s appointments with sale team.

-Challenging any objections with a view of getting the customer tobuy.

-Maintaining and developing relationships with potential and existing customers in person, via telephone calls and through e-mails.

-Gathering marketing and customer information, implementing best practices in sales programs

-Negotiating terms of sale agreement and closing sales.

Customer Experience Management

2004 – December 2011

Mountain AERO Services /KENYA Airways, Douala – Cameroon

Loan Officer

-Presenting products in a structural and professional way to customers.

-Maintaining the database of customers and their needs and requirement.

-After Sales Services.

-Manage, monitor and schedule customer’s appointments with sale team.

-Challenging any objections with a view of getting the customer to buy.

-Maintaining and developing relationships with potential and existing customers in person, via telephone calls and through e-mails.

-Gathering marketing and customer information, implementing best practices in sales programs

-Negotiating terms of sale agreement and closing sales

-Baggage Control management

-Ensuring Passengers Safety and Security

2003 – 2004

Zion Credit Financing – Bamenda Branch

Accountant

-Communicate clearly and effectively to customers the different products and services offered.

-Assisting customers with their enquiries by phone and e-mail.

-Referring unsolved customer grievances to designated department for further investigation and carrying out a constant follow up to make sure customers problems are solve on time.

-Follow up payment of Civil Servants Salaries

-Making referral to other members of the team.

-Follow default loans and recovery.

-Daily Reconciliation of Accounts and Monthly Balance Sheet.

-Inputting data and daily document filing.

-Documenting all calls with regards to participant inquires accurately using call tracking system.

CERTIFICATION:

I do certify that all the above mention information are fairly my abilities and qualifications.

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