MARIA ALEJANDRA ORTEGA

SELF EMPLOYED

Houston, TX 77077 786-***-**** adu2n8@r.postjobfree.com

Creative Graphic Designer with talent for developing unique custom artwork. Innovative approach to ideas and concept development. Offering more than 10 years of expertise overseeing individual projects and brand development. I apply my marketing skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations. Graphic Designer, 08/2021 - Current

Self Employed Services – Baytown, TX

Developed creative design for print materials, brochures, banners and signs. Created digital image files for use in digital and traditional printing methods. Met with customers to present mockups and collect information for adjustments. Completed final touches for projects such as images sizes and font selection. Applied knowledge of production to create high-quality images. Put together images and videos for social media, advertising and informational purposes. Employed design fundamentals when selecting typography, composition, layout and color in design work. Created broad range of work using various design techniques. Built corporate brands by designing cohesive looks between elements such as logos and letterheads. Shift Manager, 02/2019 - 09/2019

Salata Salad Kitchen – Miami, FL

Trained and mentored new employees to maximize team performance. Supervised employees and oversaw quality compliance with company standards for food and services. Kept employees operating productively and working on task to meet business and customer needs. Coached crew members to optimize performance and motivate toward more efficient work. Excelled in every store position and regularly backed up front-line staff. Worked closely with team members to schedule breaks and shifts to meet state regulations. Cooperated with coworkers to improve customer experience and manage storefront. Checked building to confirm maintenance and cleaning met code and regulations. PROFESSIONAL SUMMARY

WORK HISTORY

Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Customer Service/ Check In Agent, 11/2014 - 02/2017 Copa Airlines – Maracaibo, Venezuela

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Offered friendly and efficient service to customers, handled challenging situations with ease. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Proved successful working within tight deadlines and fast-paced atmosphere. Communicated with management when customer issues escalated and worked to find resolutions. Exhibited high energy and professionalism when dealing with clients and staff. Facilitated inter-departmental communication to effectively provide customer support. Validated and send flight documentation to the Main Station (Boarded passengers and checked baggage) Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Community Manager, 06/2013 - 06/2015

Centro Médico Paraíso – Maracaibo, Venezuela

Conducted daily updates to social media profiles to boost company online presence. Increased customer engagement through social media. Monitored online presence of company's brand to engage with users and strengthen customer relationships. Developed marketing content such as blogs, promotional materials and advertisements for social media. Planned and instituted social media marketing plan for current and new departments of the Hospital. Discussed SEO needs and optimized strategies for short- and long-term campaigns. Created and facilitated online contests to attract new patients to live a good experience of being welltreated.

Graphic Designer/Marketing Coordinator, 07/2011 - 06/2013 Aquaventura Park – Maracaibo Venezuela

Developed creative design for print materials, brochures, banners and signs. Created digital image files for use in digital and traditional printing methods. Met with customers to present mockups and collect information for adjustments. Completed final touches for projects such as images sizes and font selection. Applied knowledge of production to create high-quality images. Put together videos for social media, advertising and informational purposes. Created designs and collaborated with technical team to complete projects. Designed creative digital displays used in on-line advertising for local businesses. Applied creative expertise to present marketing concepts. Boosted brand awareness with target customer demographics with social, print and email campaigns. Answered general marketing department inquiries by email, phone and mail. Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.

Coordinated creation and deployment of videos, social media posts and other marketing collateral. Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.

Managed team calendars and scheduled events for multiple staff members. Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.

Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery. Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.

Built new materials libraries with fresh imagery, copy and graphics to enhance marketing campaigns. Sourced vendors for services such as video production and materials to complete marketing objectives. Supervised interns in social media post development and online copywriting. Associate of Arts: Online Business And Social Media, 04/2015 Universidad Dr. Rafael Belloso Chacín - Maracaibo, Venezuela Master of Arts: Marketing, 2013

Universidad Dr. Rafael Belloso Chacín - Maracaibo, Venezuela Associate of Arts: Printing Media Design, 03/2012

EDUCATION

Universidad Dr. Rafael Belloso Chacín - Maracaibo, Venezuela Bachelor of Arts: Graphic Design, 09/2008

Universidad Dr. Rafael Belloso Chacín - Maracaibo, Venezuela High School Diploma: 06/2004

Unidad Educativa Colegio La Presentación - Maracaibo, Venezuela Project Coordination

Retail Operations Management

Staff Development

Adobe Premiere

Account Management

Visual Design

Color Composition

Logo Design

Digital Imagery

Project Management

Digital Design

Active Listening

Image Editing

Marketing Media

Microsoft Office Expertise

Mac Platforms

Image Manipulation

Microsoft Office

Photo Imaging

Branding

https://www.instagram.com/wonder.hands/?hl=es

Spanish

Native or Bilingual

English

Professional Working

French

Elementary

SKILLS

WEBSITES, PORTFOLIOS, PROFILES

LANGUAGES

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