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Customer Support Service

Location:
Mohali, Punjab, India
Posted:
February 01, 2023

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Resume:

Manish Sinngh Tanwar

LINKEDIN

www.linkedin.com/in/manish-tanwar-

3b24547a

E-MAIL

adu2ku@r.postjobfree.com

TELEPHONE

+91-798*******

PROFESSIONAL EXPERIENCE

Productive employee with proven record of accomplishment of successful project management and producing quality outcomes through leadership and team motivation. Work with clients to determine requirements and provide excellent service, having more than 17 years of experience in sales and training with a demonstrated history of working. Loyalty, adaptability, punctuality, quick learning and capability to work independently with minimal supervision are my great assets.

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Business Development Manager (Samollan India Pvt, Ltd,) Punjab and J&K (Since April-2022)

Taking care of Castrol Auto Service for the region by Generating new leads

Researching the market and identifying new business opportunities Maintaining and developing relationship with workshop and garage Enhancing business operations Meeting with customers both face to face and other mode of communication

Assistant-Network and Franchise Development Manager (Reliance BP Mobility Ltd.) Punjab. May 2021-April2022.

Research and identify new business opportunities - including new markets. Evaluate and analyses un-represented/under-represented markets to identify potential business opportunities for setting up new petroleum outlet. Responsible for dealer network development strategies, and national polices &procedures. Looking after the complete process from primary and secondary research to filed survey, trading area analysis, site selection as per statutory

Responsible for dealer network operations including dealer appointments, Generate leads and cold call prospective customers. Prepared range of written communications, documents and reports. Resolved customer queries and problems using effective communication and providing step-by-step solutions

State Training Lead (Indus management Consultants Pvt.Ltd). Chandigarh. Nov, 2014-May, 2021

Reliance Retail outlet Training (Sales & Customer Service). Training need Identification and effectiveness Analysis. Preparing Training MIS and Report Content writing and Designing Operating management System HSE Training (Health, Safety & Environment).

Formulate Training Calendars.

Coordination with operation and L&D Team.

Assessment and evaluation of trainee and assessments of trainees and type of training program OTP

(open to Public).

Refresher, completed frequent assessments of training materials, structure and success rates in order to enhance program.

Created successful training courses based on evaluation of student needs. Evaluated learning outcomes against business needs and implemented plans aligned with objectives. Measured quality and effectiveness of training programs using established methods. Deputy Manager (Sales) Wuerth India Pvt.Ltd.

HimachalPradesh. Dec, 2011-Oct, 2014

Creation and Management of business in a professional manner to achieve business results while ensuring customer satisfaction and employee satisfaction. Business Development & Key Account Management Developing dealer network by tying up with various automobile dealers for Wuerth Product Range.

Devised and implemented strategies to improve service delivery, elevating company success. Manage front and back-of- house activity with care and diligence, improving smooth-running business operation.

Collaborated with team member to achieve target results. Planned and executed new strategies to increase sales. Resolved customer queries and problem using effective communication and providing systematic solutions.

To study activities of competitors, market trends by analysis of data and plan & implement marketing strategies to attain good position in assigned market. Sr.Officer Sales & Service, (Exide Ltd)

Haryana Sep 2008-Nov.2011

Handling three district of Haryana (Sonipat,Jind and Kathial) Channel Management and development to ensure the required growth of the company in the area assigned.

Sales forecasting, targets fixation and achieving targets. Met schedule using excellent planning and coordination skills. Demonstrated consistent hard work and dedication to achieve results and improve operation. Promoted safe working environment by implementing regulatory standards, policies and guideline.

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Sales Manager (Modern Automobiles)

Chandigarh. Aug 2006-Aug, 2008.

Handling corporate sale for Modern Automobiles dealership (Maruti Suzuki) for Chandigarh & Ambala, Monitoring the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize sales.

Identifying, qualifying and pursuing business opportunities through market surveys and mapping as per targeted plans as well as through lead generation. Organizing seminars (Customer meet, New Vehicle launch) for providing details of product. Making reports for targets & achievements and growth prospective for the quarterly and annually meetings.

Conduct training programs for customer dealing and product training to new joiners. Monitored sales team performance and provided effective training to help reach targets. Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.

Sales Officer (M/s Mahaluxmi Automobile)

Chandigarh.Nov, 2000-May, 2003.

Handling upper north area (Himachal, Punjab, Part of Haryana and J&K). Establishing new product in the marketplace and focus on advertisement. Establishing and marinating stronger relationship with retailer and workshop. Responsible for selling volumes, executing company initiative with experience, To keep records of sales by maintain ledger.

Customer support (Retailer meet, Mechanics meet and making scheme for retailer and workshops). ACHIEVEMENT

Help 14 BPCL Retail outlets to get Platinum Certification. Certified by Maruti as MARUTI CERTIFIED INTERNAL TRAINER Exposure of 10+ training module exposure of 50+ Locations traveled Exposure of 250+batches. Exposure of 1000+ Associates trained OTP did of 40 Reliance Retail Outlets. Awarded by Reliance Petroleum L&D department for successful Product loss training. Participate in service excellence workshop by Indus Management Pvt.Ltd. Certification of participation for Basic Facilitation skill workshop. Certification of participation for speed-reading.

Awarded by Rajasthan State Team for Best Score in Mystery Audit.



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