Care Assistant Customer Service
Resume:
WORK EXPERIENCE PROFESSIONAL SKILLS
HARD SKILLS
SIMPHIWE
NDLOVU
Support Work
Community Care
Elderly Support
Personal care
Live-in care
Maintained unit safety, facilitated daily activity of the patients and ensured human rights for the intellectually disabled patients were observed.
Demonstrate effective communication with patients, families and medical staff to ensure exceptional patient experience. Abetted with patient nutrition and elimination needs while implementing low-salt and low-fat diets for 20+ patients with diabetes, and other closely monitored illnesses.
Developed and implemented care plans for patients while coordinating with 5+ other healthcare teams to facilitate integrated and comprehensive care.
Implemented support to family members and caregivers while monitoring 10+ patients’ conditions and reporting any changes to deliver quality care.
Rigorously strengthened patients in mobility and positioning, achieving a 15% lower rate of bedsores in patients than the average for the ward
Coordinated 15+ residents each shift with ADLs, ensuring on time schedules for meals and activities.
Care Assistant
Mpilo Central Hospital (2022 - Present)
Palliative Care
Recording Vital Signs
Patient Care & Safety
Patient Monitoring
Safeguarding
Confidentiality
Following Instructions
Wound Dressing
Basic Life Support
Customer Service
Lifting and Manual handling
Hygiene
Health and safety
*********@*****.***
Bulawayo, Zimbabwe
SOFT SKILLS
RELEVANT COURSES
Nurse Aide Certificate
Advanced First Aide
Community Based Health Care
Zimbabwe Red Cross 2016
Team-oriented personality
Ability to multi-task
Highly impassioned
Brain storming
Emotional Intelligence
Listening
Improvisation
Bed Manner
Courageous Nature
Executed 5+ household chores such as sweeping, doing dishes daily and children's laundry.
Guided basic patient assessments to assess the severity of the patient’s condition, subsequently providing BLS to treat those conditions, acquiring 100% rate in resuscitating emergency elderly patient.
Prevented bedsores in bedridden residents by repositioning and turning regularly for every 2 hrs.
Entertained the elderly and implemented strict procedures to ensure service users are kept warm, happy and clean at all times from 7am to 10pm.
Nanny
Private Residence (2013 - 2015)
Trained an average of 30+ ward cleaners on cleaning and maintenance tasks improving work efficiency by 100%. Checked and inspected 10+ ward sections including common areas, bathrooms, stairways as well as lounge areas, for cleanliness with 95% accuracy.
Scheduled weekly employee shifts and arranged 15+
replacements in cases of absence and facilitated 100% work flow.
Ensured all surfaces are sanitized regularly
Carried out errands assigned by the nurses and successfully providing progress and feedback on tasks given.
Cleaner
Local Clinic(2016 - 2021)
EDUCATION
High School 2012
GCE Level Passes
PROUD MOMENTS
Prearranged and scheduled informal live-in
support to an 86 year old adult who also had
high blood pressure for 10 months.
Managed personal care assisting with
bathing and dressing every day.
Volunteered in a 3-month Substance Abuse
Initiative Project, run by Chekera Corporation
Inc.
RELEVANT INFORMATION
Female
Valid Passport
Available Immediately
IELTS
TB Test negative
Police Clearance valid
COVID 19 Vaccination
Contact this candidate