Office Assistant Customer Support
Resume:
NJIHIA JANE MUTHONI
**********@*****.*** · +254*********
Organized individual dedicated to improving accuracy and efficiency in the results of all work done. Focused and communicative individual possessing superb results, time management and customer service skills. Attentive and personable. Committed to cultivating positive work culture by positively interacting with people of diverse background.
Aspiring to Become a Successful Project/ Business Manager.
EXPERIENCE
FROM 1998 – PRESENT
TEACHER SERVICE COMMISSION
ROLES:
Principal Administrative Office Assistant
Sub-county Chief Human Resource Officer (Langata, Kibra)
Human Resource Officer (Headquarters)
Discipline HR (Headquarters)
Data Capture (Salaries Division, Headquarter).
Secretary (Kitale West Unit)
RESPONSIBILITIES:
Selection, recruitment and placement of employees
Training and development
Staff balancing.
Maintaining stuff records and data (HRMIS)
Ensuring HR standards are maintained in tandem with employment act/labor r/s
Performance contracting and appraisal
Managing employee remuneration by generation of monthly payrolls
Adjusting salaries and allowances of promotions/ upgrading and stoppage of payment
Managing separation of employees by processing and forwarding pension claims to treasury
Processing and forwarding release files to relevant institutions.
Any other duties assigned.
1994 – 1997:
DIGITAL CARGO FORWARDERS LTD – FREIGHT MANAGER
Responsibilities
Select carriers and negotiate contracts and rates.
Plan and monitor inbound and outgoing deliveries.
Supervise logistics, warehouse, transportation, and customer services.
Organize warehouse, label goods, plot routes, and process shipments.
Respond to any issues or complaint
1992:
ELECTORAL COMMISSION OF KENYA
Presiding officer successfully managing registration of the voting process at a polling station.
This includes supervision of the casting of ballots, tallying of voters,
return of results and security of the entire process of the polling station.
SKILLS
Basic computer maintenance
Coaching
Conflict management and resolution
Customer support,
Email correspondence
Human resources information systems
Interviewing
Motivational skills
Office tools: Word, Excel, Outlook
Organizational reforms and change management
Personnel administration (working hours, holidays)
Selection and assessment of applicants
Social media usage (Facebook, Twitter, Zoom, skype etc.)
Teamwork,
Book keeping,
Swahili
Background research
Career counseling
Collaboration
Crisis management
Decision making
Distance education
E-mail and internet
Interpersonal communication
Listening
Multitasking
Personnel management
Presentation skills
Project management
Stress management
Team building
Team leadership
Training program planning
Typing and note taking
University teaching
Basic accounting
English
Driving
EDUCATION
2017 - 2019
(MBA) HUMAN RESOURCE DEVELOPMENT, CATHOLIC UNIVERSITY OF EAST AFRICA
2013 - 2015
BACHELOR OF COMMERCE (HR OPTION), Kabarak UNIVERSITY
2010 - 2011
HIGHER DIPLOMA IN HUMAN RESOURCE MNAGEMENT (KNEC) kenafric colleg of professional studies
2009 - 2010
DIPLOMA IN PERSONNEL MANAGEMENT (HR) (KNEC), KENAFRIC COLLEG OF PROFESSIONAL STUDIES
2007
HIGHER DIPLOMA IN SECRETARIAL MANAGEMENT (KNEC), kenya polytechnic university college
1987 – 1990
ST. BRIGID’S HIGH SCHOOL, KCSE
1979 – 1986
MUKUYU PRIMARY SCHOOL, KCPE
ACHIEVEMENTS
Oversaw the opening of Langata/Kibra TSC Sub County Office as the Human Resource Officer/Administrator (2019/2020). Currently the organizing secretary of Mega-Tindwa Residents Association; A community-based organization (CBO) that foresees hosting cooperative of over 50 households and assets worth Kshs. 100,000,000, electrical installation and water supply.
Main duty being; funds mobilization, organizing, assimilating and disseminating information (Volunteer)
REFERENCE
Dr Kariuki Njenga
Expatriate - CDC
Dr. Irene Isiega
Commisioner at Revenue Allocations,
Formerly Director at Kabarak University, Nairobi Campus,
Nairobi
Dr. Peter G Rugiri
Kabarak University
Senior Lecturer – Pure Mathematic
Nakuru
+254********* (*******@*******.**.**)
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