Customer Service Account Manager

PATRICIA SHEDD

Crestwood, KY ***** +1-502-***-**** *********@*****.***

Ambitious, dedicated professional with excellect customers service skills. With a history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational. brand. Passenger assistance Customer service

Team liaison Clerical support

Extremely organized Relationship development

Business operations Process improvement

Self-motivated

Inside Sales

Recruiting

Business Development

Transporting Passengers

Customer Relationships

Defensive Strategies

Equipment Safety Verification

Dependable and Trustworthy

Passenger Comfort

Traffic Laws and Regulations

Rideshare Driver, 03/2020 to Current

Lyft & Uber – Louisville, KY

Increased passenger satisfaction by ensuring that vehicles were in safe and clean working order. Built relationships with customers and community to promote long term business growth. Picked up riders at designated locations and greeted upon vehicle entry. Assisted mobile app users with closing out rideshare. Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Cleaned and sanitized rideshare vehicle to avoid germ and infection spread. Helped passengers with luggage, collected fares and politely answered questions. Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.

Maintained excellent condition of vehicles through re-fueling, cleaning and repairing. Regional Account Manager, 07/2007 to 11/2010

Blaze Products Corporation – Shelbyville KY

Reviewed orders and client requests to streamline delivery services and resolve material shortages. Communicated by phone, email and traveled for face to face contact for 100 accounts. Generated leads through networking, cold calls and industry connections. Utilized customer relationship management systems to document client interactions. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Delivered sales presentations, pitches and estimates to grow customer base. Liaised between parent company and independent distributors. Worked independently with minimal supervision.

Built relationships with customers and community to promote long term business growth. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Inside, 06/1993 to 07/2007

PharmcoAaper

Increased revenue by account retention

Created customer accounts and updated them with relevant information Organized company files and created a support system to reduce account managers' workload and increase their productivity

Followed up with customers to gauge satisfaction and address any technical or service issues after completing sales

Addressed problems in a proactive and knowledgeable manner to maintain and improve client satisfaction.

Worked independently with minimal supervision.

Built relationships with customers and community to promote long term business growth. Negotiated prices, terms of sales and service agreements. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Informed customers of promotions to increase sales productivity and volume. Exceptional computer skills

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Prepared and deliver customer sales quotes.

Master of Arts: Human Resources Management, 03/2014 Strayer University - 135 Corporate Center Dr. West Virginia 25560 Bachelor of Science: Marketing & Management, 06/2007 McKendree University - Chicago, IL

EDUCATION

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