Assistant Service Industrial Training

Shahzad Ahmed

Personal Information:

Mobile ***2-347-***-****

Email *********@*****.***

D. O. B. Jan 15, 1982

Nationality Pakistani

CNIC NO 35200-1541535-5

Marital Status Married

Objective:

To work in a reputed organization that provides right challenges and opportunities for the professional development and satisfaction. To obtain a position where my qualification and experience are leveraged for growth of the organization as well as my career exposure.

Education:

Bachelor of Technology in Mechanical Power (Auto & Diesel)

University of Engineering and Technology Lahore.

D.A.E in Power Mechanical (Auto & Diesel)

P.B.T. E Lahore.

Certifications:

Certificate in Auto Servicing (G.C.T, Lahore.)

One-year Industrial Training (During B-Tech. Degree)

Toyota Ravi Motors (Lahore)

Hyundai Kohi-e-Noor (Lahore)

Saigols Qingqi (Lahore)

M.A.T.I

Maintenance Technician (MT) Instructor certificate from Honda Atlas Cars (Japan).

Computer Skills:

Diploma in office management from G.C.T Lahore.

Solidworks 2015

Achievements and Awards:

Won Best Engineer Award in Yamaha Engineers Competition (Laptop winner).

Best Engineer of the month awards (many times as a Yamaha Engineer)

Profession Experience:

More than 14 years’ experience in the field of automobiles companies specifically related Aftersales services

Yamaha Motor Pakistan (Pvt.) Ltd. Since Oct-2014

Working as Regional Service Head for Lahore Region. Key responsibilities are as follows.

Dealer development in the region.

Monitor the promotional activities to achieve C.S.

Warranty handling and Technical reporting regarding technical issues.

Educate the Service network regarding technology & market issues.

Remedial actions for technical issues (to resolve the customer problems).

Make PPR & Technical M.I. for Q.A. & Q.C.

Customer surveys & feedback regarding product issues/features/demand.

Develop YAMALUBE network (distributors, dealers, sub dealers) to generate YL sale and to penetrate Yamaha brand in market.

Develop SPD network and monitor Yamaha Genuine Parts sale and achieve monthly based targets.

Honda Atlas Cars (Pakistan) Ltd. Jan 2011~Oct 2014

Worked as Executive in After Sale Service department. Perform following tasks.

Monitor the correct procedure of Honda Maintenance work to improve the dealership performance regarding technical.

Make Technical report about DTS and co-ordinate with HONDA Atlas Pakistan and Japan.

Conduct OJT in 3S Dealerships

Cover the Honda maintenance modules and hands on skills practical and certified as Authorized instructor from HONDA Motor Co. Japan.

Train the technician for periodic & annual maintenance.

Conduct one-month MT certification trainings for technicians.

Convince & Motivate 3S dealer (owner) for upgradation of Technical & CS skills of their staff.

DYL Motorcycle Ltd. Oct 2005~Dec 2011

Worked as Assistant Service Manager in Service department. Following tasks were performed.

Deal and solve the warranty matters.

Ensure the team skills to achieve set target and to achieve max. customer satisfaction

Communicate with Company regarding service network operational and technical issues

Analysis of service feedback card repeat job analysis customer follow up and counter measure along with the CRO and timely submission of M.Is.

Make regular visits in market to maintain service quality of service network.

Plan and conduct promo. Activities in market for better Cust. Satisfaction and strengthen roots.

Other Responsibilities:

a.Payment settlement of warranty dealers.

b.Staff attendance.

c.Solve Customer complaints.

d.Parts availability.

e.Storage of warranty parts.

f.Maintenance of equipment & tools.

g.Skill enhancement trainings & competition among team (field service engineers)

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