Nicole Sookraj

Group Operations & Customer Service Admin Manager

Pride Milling Company

Contact

Nigel, Gauteng,

Willing to relocate

/Travel

082*******

adu273@r.postjobfree.com

Objective

I am a young female who has experience in the operations field for a little over 5 years. I am a dedicated employee who can adapt to any environment easily. I work well under pressure, and I am deadline driven. I have a great ability to focus on tasks which is an advantage to working and meeting my deadlines consistently. I have a can-do attitude and always love taking on a challenge this also allows me to motivate my colleagues around me. I am a clear communicator and straight forward. I have a bubbly personality which allows me to interact well with Colleagues, Clients & Suppliers. I am seeking to fully utilize my knowledge and skillset to secure a challenging position where I can contribute my experience and ideas to the advantage of the company. Education

Olympia Park School

2016

Passed

Matric

Key Skills

Customer Services

Operational Planning

Service Planning

Staff Management

Process Improvement

Account Reconciliations

Relationship Building

and Management

Team Building

Experience

March 2017 – Current

Operations & Customer Service • Group Admin Manager Customer Service

• maintaining relationships with current and potential clients

• KPI and status reporting, including sales activities and prospects.

• Communicating new service opportunities, information, special developments, or feedback gathered through client visits to appropriate company staff.

• Communicate new company services offered and changes in structure or pricing with customers.

• Maintain professional internal and external relationships that meet company core values.

• Work closely with Operations to ensure client satisfaction.

• quantifying Companies value to clients

• Account Reconciliations

• Handle queries & enquiries designated branches.

• Ensure delivery of all consignments in accordance with the service level Agreement

• Assess profitability.

• Close monitor of Client Queries

• Case Management – Monitoring Problem areas

• Provide statistical information on distribution parameters / delivery. Conformance

• Control delivery schedules and conformance performance parameters

• manage the process for investigations and solving of customer complaints.

• Prepare reports and analytic reports.

• Site Audit Planning

• Capturing Pos & Invoices

• Maintaining Sales Records

• Compiling Sales Reports

• Raising Service Invoices to Intercompany Branches

• Assisting with Casual worker & submitting of monthly hours to HR

• Process and report Credits & Warranty queries

• Report on Intercompany Work in Progress

Export-Import

• SADC/SAD Documents

• PHYTO certificates (usually relating to agricultural items)

• Update Shipment schedule

• Sending out Pre-Alerts

• Custom Clearance

• PO & GRN Reconciliation

Jan 2017 – March 2017

Operations • Operations /Creditors & Accounts Administrator • Pride Milling Company (Leslie)

Accounts & Creditors

• Opening New accounts

• Petty Cash Issue & Reconciliation

• Loading Rates

• Attending to queries

• Sending out of Invoices and Statements

• Missing / Unscanned Waybill reports

• Matching purchase orders to waybills

• Manual Costings

• Daily checklist

• Assisting clients with costings

• Liaising with Suppliers

• Capturing Invoices

• Capturing Statements

• Statement Reconciliation

• Vat Reconciliation & Queries

• Cash flow

• Payment Batches

Operations

• CHEP & Brown Pallet Management

• Maintenance Administration

• Distribution & Shipping Administration

• Organize Meetings & Schedules for Maintenance Department.

• Managing 7 Calendars for management and foremen

• Managed Meeting minutes and attendance

• Manage Technical files and Records in an Organized Manner.

• Document Organization.

• Updating & Creating New documents for group

• Manage Training Schedules and training packs.

• Demand Planning

• OHS Co-ordination

• Drawing Up SOP Documents & Training

• Reporting on Workshop Utilization and Efficiency

• Manage contract documentation (New &Old)

Achievements

Pride Milling

Operations

• Reconciling old pallets and finding a surplus Saving R100 000 on Monthly Invoice

• Cutting costs after suggesting purchasing brown pallets saving on CHEP monthly Invoice

• Simpler system for Petty Cash reconciliation vs Fuel consumption. Systems

• Great Plains

• SAP

• Oracle

References

Tashana Van Niekerk

(Assistant Manager)

Contact: 083-***-****

Contact this candidate