Infrastructure and Network Engineer

JEFFREY A. MAIENSHEIN

*** ******* **., ************, ** 19128 215-***-**** adu26c@r.postjobfree.com

EXPERIENCE

NerdsToGo- Senior MSP and Computer Technician - 3/4/2022- Present

Critical responsibilities include:

· Navigate conflict and empathize when a customer is frustrated with their technology

· Maintain a positive professional attitude with all customers at all times

· Provide excellent white glove service with every interaction

· Respond with urgency to needs of our small business clients

· Follow up and follow through with key points and updates when we are resolving a more complex issue

· Act on behalf of the client’s business when troubleshooting third party software issues

· Assist with MSP marketing efforts and secure new clients

· Daily management of many small business client needs

Additional technician responsibilities include:

· Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs

· PC Hardware and software fault isolation and repair

· Perform data recovery and loss prevention

· Upgrade and install software

· Manage virus protection and Spyware/Adware removal

· Enhance security solutions for home and small business technology

· Perform Network installation and maintenance (wired, wireless, LAN, WAN)

· Deliver one-on-one training

· Manage a daily workload of service tickets

· Deploy and Manage Office 365 for Managed Services Customers

AAA Manager of Technical Services – 2013 to 3/4/2022

Responsible for budgeting, hiring, team training, vendor management and project management

Leadership Skills

Coached, mentored and taught direct reports to grow in their careers

Decisive problem solving

Integrity

Team building

Managed a diverse IT Infrastructure support team

Application Support Engineers

Database Administrators

Infrastructure Solution Architects

Telephony, Network, Server/Storage

ServiceNow Developer

AAA Senior Infrastructure Engineer – 1994 to 2013

Responsible to build, deploy and maintain physical servers, virtual servers and storage (SAN)

Hardware

HP Servers, Cisco UCS servers x86, x64

LAN Infrastructure – Ethernet, Wireless

SAN Fibre Channel Infrastructure - Cisco MDS9509, MDS9506

FCoE Converged Networks – HP, Qlogic CNA's, Cisco Nexus

Storage Arrays - HP XP24000, XP12000, EVA6400, NetApp

Operating Systems

Microsoft Windows Desktop and Server

Red Hat Enterprise Linux

Server Clustering – High Availability

Microsoft Server – Two node, Active/Passive, Multi-node, Active/Active

Red Hat Cluster – Multi-node, Active/Active

Server Virtualization

Microsoft – Hyper-V

Red Hat – Xen

VMWare

Infrastructure Applications

Cisco Fabric Manager

Cisco UCS Manager

VERITAS NetBackup Enterprise

OPNET IT Guru (ACE) – Network analysis/modeling application

Wireshark – Packet capture and network analysis

HP Systems Insight Manager – Server/Host management application

Disaster Recovery

Plan Architect

Author of Documented Procedures

Coordinator of “Off-Site” exercises

Miscellaneous

Proficient in TCP/IP protocols

Departmental technical documentation writer

PCI (Payment Card Industry) – Server Hardening

Infrastructure Team Leader

1981 – 1994 Wang Laboratories Philadelphia, PA / Lowell, MA

Senior Customer Engineer

Troubleshoot and repair hardware and software components on proprietary, high-end multi-user computer systems and peripherals

Maintained geographically dispersed territories, customer systems, customer relations and satisfaction

Designated Team Leader – Mentored, trained and supported junior level technicians

Maintained technical library

Received various company awards recognizing superior job performance

EDUCATION

1981 – Present

Career Education

Forty one years of IT Experience including technology specific training courses and seminars

Microsoft and Novell Authorized Training Centers

Continual self-training of existing and emerging technologies

Customer Relations Training

5 Diamonds Training (AAA quality program)

QLP – Quality Leadership Program (Wang)

1979 – 1981

Lyons Technical Institute – Upper Darby, PA

Associates Degree – Digital Computer Electronics

PROFESSIONAL CERTIFCATIONS

ITIL Certified

Novell Certified Netware Engineer (CNE)

PROFESSIONAL AWARDS

AAA Mid-Atlantic Disaster Recovery Award

Wang “Above and Beyond” Award

Numerous letters of commendation recognizing superior performance

REFERENCES

Available upon request

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