Customer Service Associate
Resume:
Sunnyvale, CA *****
jessymisael_sotelo1985@outlo
ok.com
SUMMARY
Hardworking and reliable employee
with extensive background
operating cash registers, stocking
merchandise and providing
excellent customer service. Highly
organized, proactive and punctual.
Works well within team settings.
Motivated [Cashier] with [15]-year
track record of success in providing
exceptional service and sales
support. Offering superior
[Customer service] and [Multi-task]
abilities. Strong team player
committed to assisting co-workers
and management with all activities
necessary for store success.
Motivated [Cashier] with [15]-year
track record of success in providing
exceptional service and sales
support. Offering superior
[Customer service] and [Multi-task]
abilities. Strong team player
committed to assisting co-workers
and management with all activities
necessary for store success.
Enthusiastic retail professional with
hands-on experience in customer
service, payment processing and
sales. Strong communicator and
team player, eager to learn new
processes to support overall
organizational success. Results-
Jese Misael
Abundiz Sotelo
EXPERIENCE
January 2022 - April 2022
Cashier Panera Bread Mountain View, CA
May 2019 - September 2020
Cashier Pizza Hut Mountain View, CA
• Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
Helped customers find specific products, answered questions and offered product advice.
•
• Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.
•
Trained new team members in cash register operation, stock procedures and customer services.
•
• Helped with purchases and signed customers up for rewards program. Learned roles of other departments to provide coverage and keep store operational.
•
• Verified customer age requirement for alcohol or tobacco purchases.
• Reported pricing discrepancies to supervisor.
• Used suggestive selling techniques to promote add-on sales. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
•
• Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.
•
Answered product questions with up-to-date knowledge of sales and store promotions.
•
Operated cash register or POS system to receive payment by cash, check and credit card.
•
• Discounted purchases by scanning and redeeming coupons. Scanned merchandise using point-of-sale system for accurate purchase totals.
•
• Processed refunds for worn, damaged and broken merchandise. Directed trash removal and sanitation procedures to keep aisles and register area organized.
•
Tracked company inventories, moved excess stock and arranged products to improve sales.
•
• Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
Helped customers find specific products, answered questions and offered product advice.
•
• Worked closely with front-end staff to assist customers. oriented Cashier experienced in
retail settings. Offers in-depth
knowledge of POS system
operations and return and
exchange policies. Friendly and
hardworking individual committed
to helping store grow and bring in
new customers.
SKILLS
• Cash Handling
• Customer Service
• POS Systems
• Product Scanning
• Inventory Stocking
• Detail-Oriented
• Problem Solving
• Customer Transactions
• Cleaning and Sanitizing
• Customer Relations
• Employee Training
• Cash Register Operations
• Price Identification
• Complaint Resolution
• Problem-Solving
• Payment Processing
• Reliable and Responsible
• Work Task Prioritization
• Credits and Refunds
• Policies and Procedures
• Merchandise Packaging
• Sweeping and Mopping
• Pricing and Markdowns
• Feedback Acceptance
• Honest and Ethical
• Honest and Dependable
• Shipment Procedures
• Gift Wrapping
• ID Verification
• Customer Assistance
• Issue Resolution
• Scanner Operations
Cash Counting Machine
Operations
•
• Credit and Cash Transactions
• Merchandise Restocking
• Product Recommendations
• Cash Drawer Balancing
• Cash Management
• Cash Register Operation
Liquor Regulations and
Compliance
•
• Ordering and Stocking
November 2018 - May 2019
Cashier Starbird Chicken Sunnyvale, CA
• Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.
•
Trained new team members in cash register operation, stock procedures and customer services.
•
Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
•
• Organized food preparation stations and regularly replenished supplies.
• Kept stations stocked and ready for use to maximize productivity. Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
•
Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
•
Communicated with customer to provide menu offering details and assist with decision-making.
•
Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
•
Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
•
Modified standard recipes to address customer requests for substitutions or allergen concerns.
•
Recorded customer orders by answering phone or taking information in person.
•
Placed completed orders at pick-up counter and alerted customers to retrieve items.
•
• Topped crust with sauce, meat, cheese and vegetables.
• Prepared breads, subs, salads and other menu items. Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
•
• Kept customer and food preparation areas clean and well-organized.
• Cut pizzas using rocking pizza cutter tool.
• Prepared deli and hot sandwiches to meet customer orders.
• Took precautions to avoid cross-contamination between food items.
• Assisted customers, answered questions and resolved complaints. Retained consistent quality and high accuracy when preparing identical dishes every day.
•
Informed customers of delayed food items and offered estimated times to fill orders.
•
Created [Number] pizzas per shift by topping pizzas with ingredients per customer orders.
•
Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
•
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
•
Operated large-volume cooking equipment to grill, bake and fry food items quickly for customers.
•
Promoted pizza products and distributed promotional materials through
[Action] and [Action].
•
• Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.
•
Trained new team members in cash register operation, stock procedures and customer services.
•
Learned roles of other departments to provide coverage and keep store operational.
•
• Reported pricing discrepancies to supervisor.
• Used suggestive selling techniques to promote add-on sales. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
•
• Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.
•
Answered product questions with up-to-date knowledge of sales and store promotions.
•
Operated cash register or POS system to receive payment by cash, check and credit card.
•
• Discounted purchases by scanning and redeeming coupons.
• Processed refunds for worn, damaged and broken merchandise. Directed trash removal and sanitation procedures to keep aisles and register area organized.
•
Operated fryers and grills according to instructions to maintain safety and food quality.
•
Carried pans and trays of food to and from work stations, stove and refrigerator.
•
• Kept stations stocked and ready for use to maximize productivity. Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
•
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
•
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
•
• Set up and performed initial prep work for soups, sauces and salads. Retained consistent quality and high accuracy when preparing identical dishes every day.
•
• Grilled and deep fried various foods from meats to potatoes. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
•
Assisted in preparation of menu items ranging from burgers to sandwiches.
•
Washed and peeled ingredients to prepare for different meals and recipes.
•
• Prepped garnishes to reduce wait times during lunch and dinner rush. Set up workstations with needed ingredients, utensils and cooking equipment.
•
• Adhered to portion controls and presentation specifications. Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
•
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
•
• Cooked multiple orders simultaneously during busy periods. Followed proper food handling methods and maintained correct temperature of food products.
•
March 2007 - September 2018
Cashier LeBOULANGER BAKERY Sunnyvale, CA
• Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
Helped customers find specific products, answered questions and offered product advice.
•
• Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.
•
Trained new team members in cash register operation, stock procedures and customer services.
•
Learned roles of other departments to provide coverage and keep store operational.
•
• Reported pricing discrepancies to supervisor.
• Used suggestive selling techniques to promote add-on sales. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
•
• Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.
•
Answered product questions with up-to-date knowledge of sales and store promotions.
•
Operated cash register or POS system to receive payment by cash, check and credit card.
•
• Discounted purchases by scanning and redeeming coupons.
• Processed refunds for worn, damaged and broken merchandise. Directed trash removal and sanitation procedures to keep aisles and register area organized.
•
Tracked company inventories, moved excess stock and arranged products to improve sales.
•
• Prepared and served coffee, espresso drinks, blended coffees and teas. Maintained calm demeanor during high-volume periods and special events.
•
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
•
• Memorized official and off-menu coffee and tea preparations. Described menu items to customers and suggested products based on stated preferences.
•
• Received and accurately processed customer payments. Supported highest standards of conduct and service to support company reputation.
•
Stocked customer service stations with paper products or beverage preparation items.
•
Memorized recipes for specialty coffee beverages and seasonal offerings.
•
Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
•
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
•
Managed morning rush of customers daily with efficient, levelheaded customer service.
•
• Established and adjusted ordering parameters to manage inventory.
• Created complex, hand-crafted beverages based upon customer preferences.
• Addressed and resolved customer concerns to maintain brand loyalty. Gave samples of popular coffee and tea blends to create sales opportunities.
•
Followed health, safety and sanitation guidelines to pass state inspections.
•
• Arranged merchandise and built eye-catching displays to increase sales. Implemented recycling and compost programs to reduce trash waste and improve green footprint.
•
EDUCATION AND TRAINING
June 2004
High School Diploma
Mountain View High School, Mountain View, CA
Some College (No Degree) Photography
Foothill College, Los Altos, CA
LANGUAGES
English:
Native/ Bilingual
Spanish:
Native/ Bilingual
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