MAXINE SYKES-JOB

ROANOKE RAPIDS, NC *****

252-***-**** - adu248@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional and knowledgeable senior level receptionist versed in administrative support and customer service. Offering more than 10 years of experience managing company reputation with customers. Efficient and accurate with strong planning, problem-solving and communication skills. OBJECTIVE: Proficient office professional seeking a remote position where computer skills, time management, organizational skills and customer service skills will be required. SKILLS

Team Building

Report Preparation and Analysis

Some Decision Making

Motivational Leadership

Handling Customer Complaints

Team Management and Supervision

Staff Development and Training

Schedule Coordination

Complex Problem Solving

Attention to Detail

Customer Service Management

Office Equipment Management

EMPLOYMENT

02/2010 to 03/2020 Receptionist Coordinator

Alpha Management Community Services – Roanoke Rapids, N.C.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Handled complaints and questions, and re-directed calls to other team members.

Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.

Scheduled office meetings and client appointments for staff teams.

Drafted professional memos, letters and marketing copy to support business objectives and growth.

Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

Restocked supplies and placed purchase orders to maintain adequate stock levels. EDUCATION Bachelor of Science: Social Sciences, Chowan University, Murfreesboro, NC NC Notary Public

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