Customer Service Plant Manager
Resume:
Juan R. Wayas
**** ******* ****** **., ******** Springs, Colorado, 80922
Phone: 623-***-**** ~ Email: **********@*****.***
Management, Operations, Facilities, Maintenance and Manufacturing
Development ~ Production ~ Materials Control ~ Maintenance ~ Customer Service
Dedicated and results-oriented with in-depth and broad management experience in manufacturing operations. Background includes international experience and work with major companies including Samsung Electronics, Sanyo Electronics, Pulse Engineering and Goodyear Corp., Varian / Eimac. Highly analytical and organized with a history of developing and implementing effective plans achieving quantifiable results in increased efficiency, productivity, and quality; while at the same time reducing costs. Innovative with a proven ability to introduce new technology and methods to optimize processes. Strong leader with a record of building solid relationships at all levels gaining employee “buy-in” resulting in a unified work force. Bilingual, fluency in Spanish and English.
CAREER ACCOMPLISHMENTS
Wayas Services, LLC. 2019 – Present
• I Opened Again my Own Commercial Janitorial Company in Colorado
Springs Colorado.
• Develop a Customer Satisfaction System based on Customer needs
• Business expansion Based on Customer Recommendations and resources
• Develop trust and improve a very strong Communications with my Customers
Trough Customer Service, Loyalty and Working together hand by hand with my crew
• Continue improvement base on customer needs, and new technology.
Sears, Auto Center 2017 – 04/2019
I was hired as Customer Service Advisor Leader
Develop a Customer Satisfaction System based on Customer needs
Business expansion Based on Customer Recommendations and resources
Develop trust and improve delivery times by improve service
Continue improvement base on customer needs, and new technology.
TjPro Cleaners, LLC. 2005 - 2019
Started Operations in Arizona, Family Own Business.
Develop a Customer Satisfaction System based on Customer Needs
Business expansion Based on Customer Recommendations.
Cero Turn over in our Personnel.
Continue improvement base on customer needs, New green products
Open Works by Wayas, LLC. 2002 - 2021
Started Operations in Arizona, Family Own Business By Franchise.
Develop a Customer Satisfaction System based on Customer Needs
Cero Turn over in our Personnel.
Varsity Contractors 2009 - 2011
Managing janitorial services at corporate centers and multi-tenant buildings
And service centers for national accounts in the whole State of Arizona.
South West Gas (6 locations), Qwest including the tower (126 locations), Washington Mutual Bank (36 locations), Chase banks (248 locations)
Develop a system to improve and maintain the customer service satisfaction.
Increasing sales thru customer service (tag jobs)
Revenue improvement thru managing budget goals hire and training the service crew.
ProServ 2008 - 2009
Managing Janitorial services at 34 corporate centers and Multi-Tennant Buildings.
City Square, Phoenix Plaza, Kirkland Square, APS tower
Develop a System to Improve and maintain the customer service satisfaction.
Increasing sales thru customer service (tag Jobs)
Revenue Improvement thru managing budget goals and training the service crew.
ISS Facility Service 2006 – 2008
Managing Janitorial and Maintenance service at 24 corporate centers and Multi-Tennant Buildings.
Develop a System to Improve and maintain the customer service satisfaction.
Samsung Electronics, Tijuana Park 1997 - 2002
Started Operations in the new Plant of Monitors Assembly, setting objectives, implementing production control methods.
Hiring and Training of Managers, Supervisors, Group Leaders, Operators in production Lines, Technical and Maintenance Staff.
Workmanship Standards and quality improvements, increasing materials availability, and creating an excellent work environment.
Implementation of ISO-9001 and ISO-14000
Promoted as General Manager based upon outstanding Job performance.
Sanyo North America, Batteries Plants (1 and 2) 1991 - 1997
Increase Productivity 30 % by Production Methods improvement. (Plant 1)
Managing all Production Startup Operations at The New Pack Assembly Plant 2
Implementation of ISO-9002 and then ISO-9001. (Plants 1 & 2)
Implementation of Just in Time Production activities
Promoted as Plant manager based upon outstanding Job performance.
Pulse Engineering 1985 - 1991
Increased Production 100% by Production Areas Layout Improvement, creation of Job descriptions and managing the Work Standards.
Increased Quality and efficiency, Developing on the job training System
Implementation of Continue Improvement System
Promoted as Production Manager of External New Products, Assemblies, Sub-Assemblies and Sub-contracts. For Varian / Eimac
PROFESSIONAL EXPERIENCE
Wayas Services, LLC, COLORADO SPRINGS, Colorado. 2019 - Today
President Owner, Advisor - Facilitator for Customers.
• RESPONSIBLE FOR ALL COMMERCIAL JANITORIAL AND FACILITY OPERATIONS TO SATISFY OUR CUSTOMER NEEDS AND COORDINATE RESOURCES, BASED ON THE SCOPE OF WORK STABLISHED, WITH THE CUSTOMER REPLESENTATIVE, TO CUSTOMER SATISFACTION.
• ESTABLISH REGULAR GOALS DEVELOPING AND IMPLEMENTING EFFECTIVE AND COMPREHENSIVE PLANS FOR REACHING AND MAINTAINING HIGH LEVELS OF EFFICIENCY, QUALITY AND CUSTOMER SATISFACTION, TROUGH HIRING, TRAINING AND DEVELOP THE RIGHT PERSONNEL.
• SUPERVISE ALL ACTIVITIES ADMINISTRATIVE, AND PERSONNEL FUNCTIONS TAKING APPROPRIATE CORRECTIVE ACTION WHILE MAKING CONTINUOUSLY IMPROVING SYSTEM.
Sears Auto Center., Chapel hills MALL, Colorado Springs. 2017 -04/2019
Customer Service Advisor Leader
• Responsible for receiving vehicles identify customers needs and coordinate resources .
• Establish regular goals developing and implementing effective and comprehensive plans for reaching and maintaining high levels of efficiency, quality and Customer Satisfaction.
• Supervise all Activities Administrative, and personnel functions taking appropriate corrective action while making continuously improving System.
• promoted to Acting manager until Sears Closed Operations .
TjPro Cleaners LLC., Peoria, AZ. 2005 - 2019
Operations Manager
• Responsible for all operations with full accountability for profit and loss.
• Establish regular goals developing and implementing effective and comprehensive plans for reaching and maintaining high levels of efficiency, quality and Customer Satisfaction.
• Supervise all activities including financial, administrative, and personnel functions taking appropriate corrective action while making continuously improving System.
Open Works by Wayas LLC. Peoria, AZ. 2002 - 2021
Operations Manager
• Responsible for all operations with full accountability for profit and loss.
• Establish regular goals developing and implementing effective and comprehensive plans for reaching and maintaining high levels of efficiency, quality and Customer Satisfaction.
• Supervise all activities including financial, administrative, and personnel functions taking appropriate corrective action while making continuously improving System.
Varsity Contractors, Peoria, AZ 2009 - 2011
Area manager
Responsible for all in state operations for national Accounts, MANAGING: SOUTHWEST Gas, Chase banks all branchs in Arizona, All Qwest (Now CenturyLink) facilities in arizona Including The Qwest tower .
Managing: budgets, Crew, resources, develop planes, maintenance schedules.
Daily support, logistics and Execution of contracts amendments.
emergency and new sites teams Management
ProServ, Facilities SERVICE, Phoenix AZ. 2008 - 2009
District Manager
Responsible for all Janitorial and Maintenance operations, included Customer Service.
Development of Preventive Maintenance schedules.
Development and control Budget strategies.
Training and development of new hires and actual personnel.
ISS Facilities Service, Phoenix AZ. 2006 - 2008
District Manager
Responsible for all Janitorial and Maintenance operations, included Customer Service.
Development of Preventive Maintenance schedules.
Development and control Budget strategies.
Training and development of new hires and actual personnel.
Samsung Electronics, Tijuana Park, Tijuana, Mexico. 1997 - 2002
General Production Manager, Final Assembly Lines
Responsible for all Production operations in Final Assembly Lines.
Coordination for new Product development.
Production Task force Team Coordinator for Continuously Improvement System, with: Production Control, Materials control, Engineering, Automation, Quality and Maintenance departments.
Organized task force teams and implemented projects to reduce scrap, develop new products, and establish J.I.T. techniques for new production line start-ups.
Supervised five managers handling the different areas of responsibility.
Coordinate the automation task force team with local staff and overseas Support Team (Korean Staff on Site).
Supervising five Production Managers and five Support Managers, Reporting to General Operations Manager (Korean Staff).
Sanyo North America, Pack Assembly Plant, Tijuana, Mexico. 1991 - 1997
Plant Manager
Directed all operations in the manufacturing of battery Pack Assemblies first and second shifts.
Ensured operational safety and quality using a “hands-on” approach to monitor plant activities and communicate a commitment to high standards with all employees.
Administered resources to control product Quality, Efficiency.
Organized task force teams and implemented projects to reduce scrap, develop new products, and establish J.I.T. techniques for new products and production line start-ups.
Develop of Operation manuals for ISO-9002 and ISO-9001.
Organized task force teams and implemented projects to improve Productivity, Quality and Efficiency.
Supervising Six Production Managers and Five Support Managers, reporting to Operations Manager (Japanese Staff).
PULSE ENGINEERING, Tijuana Plant, Mexico. 1985 - 1991
Production Manager
Held full responsibility in the areas of manufacturing, Inventory Control, product transfer, quality control, material control, production control, for external subcontracts, for U.S. Government Agencies
Supervised 3 Production Supervisors handling the different areas of responsibility.
Organized task force teams and implemented projects to reduce scrap, develop new products, and establish J.I.T. techniques for new production line start-ups, in Coordination with the Customer
Ensured compliance with Environmental Protection Agency (EPA) and SEDUE regulations.
Education
IPN, Instituto Politecnico Nacional, Mexico City, Mexico
Bachelor of Science in Electro-Mechanical Engineering, 1984
Additional Professional Training
Statistical Process Control, Goodyear Corporation 1984.
Industrial Safety, various courses with Union Carbide, Goodyear, and Pulse Engineering, 1984 - 1985
Techniques for Physical Inventory Handling, Varian / Eimac, SLC Utah 1987.
Time Control, Pulse Engineering, 1987
Applications of specs. For manufacturing, Varian / Eimac, San Carlos, CA. 1987
Meetings Control, Pulse Engineering, 1988
Basic Management Course, Sanyo North America, San Diego, CA. 1991
Total Quality Management, Skill path Co., Diego, CA 1994
The seven Habits of Highly Effective People, Sanyo North America, San Diego, CA. 1995
ISO-9001 Auditors certification. ISO-9000 Advisors, San Diego CA. 1995.
Cellular Manufacturing, American Management Association, Carmel, CA. 1996
Overseas Factory Training, Samsung Electronics, HQ. Suwon City, South. Korea, 1997.
Monitor Manufacturing Process, Samsung Electronics, HQ. Suwon City, South. Korea, 1997.
Automation of process, Samsung Electronics, HQ. Suwon City, South. Korea, 1999.
Automation of process, Samsung Electronics, Puzan City, South. Korea, 1999.
ISO-14000, Industrial Safety Team, Samsung Tijuana Park, Tijuana, Mexico.
Human resources Administration, American Management Association, San Francisco, CA, 2001
Bloodborne Pathogens training - Sealed Air / Waxie Mesa Arizona 2014
The Globally Harmonized System - Waxie Mesa Arizona, 2014
Customer Advisor Leader- Sears Thornton mega store, 2017.
Custom Management System- Sears University online,2018.
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