Administrative Assistant Patient Representative
Resume:
Sonya T. Mckinney
Summary:
Provide Full Support the acting Director.
Type correspondences under the leadership of the director.
Typed documents using word, access, power-point or excel per director request.
Answer phone and screen calls as directed by director.
Created and filed patients charts daily.
Schedule new and return or overbook patient appointments upon director request.
Type of medical dictation as requested by Director of Neurology.
Answer and screen daily phone calls and transfer callers to appropriate parties, Type of daily correspondences using Word, Excel or power-point.
File business documents and forward business documents to appropriate individuals on a daily basis.
Sort mail and deliver mail to appropriate individuals in the office for further review
Trained new intern doctors on the work flow of the front desk, helping to ensure all medical diagnosis were provided in order to schedule labs, MRI, CT scans and ultrasounds.
Submitted reminders to providers about inputting patient charges within 24 – 48 hours after their scheduled appointments, these reminders messages ensure that the providers delinquency list are cleared each day.
Performed in the capacity of a team lead in re-instating patients back into the outpatient clinic setting after missing so many appointments.
Posted patient’s copays. Mentored under the leadership of Dr. Lynn Bowlby regarding the no show policies and procedures as it related to re-instating patients’ back into the outpatient clinic setting after missing so many appointments.
Coordinate and scheduled appointments, consultations and laboratory test per providers request.
Help to ensure the timely scheduling of clinical services, conducted interviews, obtained and processed payments daily.
Ensured all test and consults are scheduled in correct sequence.
Communicate to patients’ special instructions.
Screened telephone calls and/or correspondence from patient and referring physicians or their staff, requesting appointments and determining appropriate physician (if not specified).
Verify Patients insurance eligibility. Inform patients of their copays, coinsurances, deductibles and OOP max, obtaining authorizations approval prior to patient’s scheduled procedures.
Register new patients and schedule procedures.
Admit patients to floor and request Bed accommodation’s for patients prior to surgeries and procedures.
Input new insurance into Maestro and verify insurance eligibility through MPV to ensure the coverage is currently active.
Enter notes regarding if financial documents were obtained or not obtained so that the insurance can be processed correctly.
Obtain patients’ signatures regarding active coverages.
Patient Rights and acknowledgement that the received the financial documents
Looking for a job that will utilize my superb time management skills, managerial skills, and administrative skills in order to provide spectacular customer service to individual from all demographic backgrounds, in helping them to understand their financial statements involving their individual copays, coinsurances and deductible amounts that are due at the time of service or prior to service.
Also help individuals to understand why the cpt codes and diagnosis codes are very important to their care as it relates to meeting their healthcare needs.
Skills:
Microsoft Word
Microsoft Access
Microsoft PowerPoint
Microsoft Excel
Lotus notes
Medical transcription
Typing 55- 60 wpm
Medical Terminology
MPV
SharePoint
MS Office
WebEx
Zoom
MS Teams
Time management
Managerial skills
Administrative skill
Meeting coordination
Calendaring
Travel Planning
Meeting Reports
Summary Reports
Scheduling Meetings
Professional Experience:
Duke University Hospital, Durham, NC 1999 to Dec 2022
Financial Care Counselor/ Patient Representative/ Medical Secretary/ Administrative Assistant
Reason of Leaving: Wanted to be in an Administrative Field.
Financial Care Counselor
Verify Patients insurance eligibility. Inform patients of their copays, coinsurances, deductibles and OOP max, obtaining authorizations approval prior to patient’s scheduled procedures.
Register new patients and schedule procedures.
Admit patients to floor and request Bed accommodation’s for patients prior to surgeries and procedures.
Input new insurance into Maestro and verify insurance eligibility through MPV to ensure the coverage is currently active.
Enter notes regarding if financial documents were obtained or not obtained so that the insurance can be processed correctly.
Obtain patients’ signatures regarding active coverages.
Patient Rights and acknowledgement that the received the financial documents
Patient Representative/ Patient Advocate
Registered new and return patients.
Trained new intern doctors on the work flow of the front desk, helping to ensure all medical diagnosis were provided in order to schedule labs, MRI, CT scans and ultrasounds.
Submitted reminders to providers about inputting patient charges within 24 – 48 hours after their scheduled appointments, these reminders messages ensure that the providers delinquency list are cleared each day.
Performed in the capacity of a team lead in re-instating patients back into the outpatient clinic setting after missing so many appointments.
Posted patient’s copays. Mentored under the leadership of Dr. Lynn Bowlby regarding the no show policies and procedures as it related to re-instating patients’ back into the outpatient clinic setting after missing so many appointments.
Coordinate and scheduled appointments, consultations and laboratory test per providers request.
Help to ensure the timely scheduling of clinical services, conducted interviews, obtained and processed payments daily.
Ensured all test and consults are scheduled in correct sequence.
Communicate to patients’ special instructions.
Screened telephone calls and/or correspondence from patient and referring physicians or their staff, requesting appointments and determining appropriate physician (if not specified).
Medical Secretary
Provide Full Support the acting Director.
Type correspondences under the leadership of the director.
Typed documents using word, access, power-point or excel per director request.
Answer phone and screen calls as directed by director.
Created and filed patients charts daily.
Schedule new and return or overbook patient appointments upon director request.
Type of medical dictation as requested by Director of Neurology.
Administrative Assistant
Answer and screen daily phone calls and transfer callers to appropriate parties, Type of daily correspondences using Word, Excel or power-point.
File business documents and forward business documents to appropriate individuals on a daily basis.
Sort mail and deliver mail to appropriate individuals in the office for further review
Education:
Strayer University, Herndon, VA 2018
Business Administration, Concentration Management
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