MELISSA LYNN GORDON

*** ******** ****** ** ***** OR 97304

PHONE 734-***-**** * EMAIL adu226@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Exceptional patient & customer service.

Experience scheduling consult appointments and surgeries.

Experience working with patients, customers, and clients.

Problem solving on a professional and personal level.

Proficient and accurate.

Word, Excel, Epic, Win experience .

Able to learn quickly and retain knowledge easily.

WORK EXPERIENCE

July 2010– Current The Scarlet Abbey Salem, OR

Owner/Appearance Booking Agent

Negotiate and finalizing contracts for all clients being booked.

Daily sales communications with promoters getting clients booked into the promoter’s events.

Daily communications with clients finalizing terms of contracts.

Delegating tasks to assistants.

Scheduling all the travel particulars for the clients when booked for their events.

Assisting the client during the appearance events with interviews, and meeting their fans.

Handling of all monies and paperwork for all events.

October 2021– March 31st 2023 Northwest Oral and Maxillofacial Surgery Oregon City, OR Front Desk Patient Coordinator/ Surgery/Consult Scheduler

Scheduling consult appointments and oral surgeries for the oral surgeon of the practice.

Daily communications with general dentist practices, patients, office oral surgeon, and his assistants.

Front desk office duties assisting of running the financial reports, accounts payables, accounts receivables, and collections.

Knowledge of using Excel, Word, Win, and Advantage Dental Portal.

Submitting medical clearances and pre authorizations when required.

January 2020– September 2021 Salem Clinic Salem, OR

Call Center Scheduler/ Radiology Scheduler

Scheduling appointments and surgeries for 80+ doctors in the clinic’s call center.

Daily communications with patients, doctors, and their assistants.

Specialty scheduler for the Radiology Department scheduling, MRIs, CT Scans, Xrays, and Mammograms.

Hanging mammograms for the clinic’s Radiologists.

Knowledge of using Epic.

Assisted in training newly hired peers.

October 2017 – December 2019 Cost Plus World Market Tigard, OR

Customer Experience Specialist

Provide customer service.

Training Mentor of all new sales associates.

Responsible for team building events.

Responsible for daily/weekly/monthly product promotions.

Work closely with district and store management as well as corporate offices.

October 2018 – September 2019 River Heights Care Home West Linn, OR

Substitute Care Provider

Provided excellent patient care.

Distribution and tracking of medications given to residents.

Hourly documentation of residents well-being.

Daily communication with providers and family members of residents.

Prep residents for transport and completed all paperwork pertaining to medical appointments.

Worked closely with residents family members to insure proper care for their family member.

February 2001 – July 2012 SmithGroup JJR Ann Arbor, MI

Accounts Receivable Accountant

Responsible for daily deposits.

Prepared billing invoices as needed.

Responsible for monthly collections.

Prepared and distributed monthly financial reports to management.

Assisted other departments as needed.

Planned and arranged company events for 200 + employees.

EDUCATION

1993 - 1995 Eastern Michigan University Ypsilanti, MI

Travel and Tourism, emphasis on Geography and Business

PROFESSIONAL REFERENCES

Sylvia Harvey

Owner/Care Giver – River Heights Care Home – West Linn, OR

adu226@r.postjobfree.com * 503-***-****

Kane Hodder

Actor – Calabasas, CA

adu226@r.postjobfree.com * NA

Joe Ripple

Founder – Scares That Care Charity – Baltimore, MD

adu226@r.postjobfree.com * 443-***-****

Rob Re

General Manager – Cost Plus World Market – Tigard, OR

adu226@r.postjobfree.com * 503-***-****

Kimberly Cornett

Billing – SmithGroup JJR – Ann Arbor, MI

adu226@r.postjobfree.com* 517-***-****

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