Michele Wasson

Las Vegas, NV ***** adu21i@r.postjobfree.com

+1-702-***-****

Seeking satisfying career with a results oriented company, looking for a dynamic and skilled addition to be a new asset to the team

Authorized to work in the US for any employer

Work Experience

Travel Agent Air Division

Prestige Cruise And Travel- April 1st 2022 to July 8th 2022

Booked all Air, Hotel, and Cruise info for business and civilian customers.

Customer Service/Reservations

ResortCom

October 2017 to June 17th 2021

Assisted owners with payments on accounts, reservations, and other internal functions as called on per management request.

Pbx/ Front Desk

Diamond Resorts International - Polo, IL

June 2017 to October 2017

Assisted owners with check-in/out, ran reports for availability/occupancy status, PBX for resort. First communication with owners and guests, worked with facilities/hsking for guest needs, assisted security for internal/external emergencies, set wakeups.

Human Resources Recruiter/Trainer

FCILV LLC - Las Vegas, NV

January 2012 to June 2017

Conduct preliminary screening of applicants to determine eligibility for further consideration, including review of applications and resumes, initial phone screening Accessed candidates through networking, referrals, direct sourcing, internet job boards for positions. Responsible for tracking and maintaining employee referrals.

Administer appropriate company sanctioned pre-employment testing and recommend candidates for further consideration to hiring management. Update candidate status field in SAP for all assessments and interviewed. Perform reference and background checks; review drug screen test as indicated and when necessary. Complete all new hire's documents in SAP, Responsible for Benefits questions to include STD, FMLA & all HR recruiting & hiring. Assist Managers & Supervisor's with Performance Management. Assist the Senior Human Resources Manager with excel reports, offer letters, PAN's, I-9's, employee hiring package and other duties, etc.

Credit And Activations Analyst

Clearwire LLC - Las Vegas, NV

August 2009 to January 2012

Assessed credit risk, (current/potential) client viability, analyzing financial credit scores for deposit evaluation.

Performed (quantitative/qualitative) analysis of requests for lines of credit. Assisted Sales with credi t/name verification for security against possible fraud. Worked with consumers accounts for change/ responsibility.

Support Sales managers with change of sales rep tickets for internal commissions. Managed inbound/ outbound calls with customers/sales reps. Prepared credit-approvals and denials.Fostered productive relationships with both internal/external clients. Maintained effective liaisons with in-company department members: account managers/product specialists. Ensured policies/procedures accorded with department's standards. Activated VoIP services/corresponding features for sales reps in the fields tickets.

Fraud Analyst/Advanced Assets Collector

Credit One Bank - Las Vegas, NV

June 2007 to August 2009

Acted/served as a liaison between customers/private banks/business partners.Protected credit accounts from fraudulent purchases thus minimizing overall company loss. Monitored/reviewed credit applicants for identity verification/credit accuracy. Gathered evidence to support criminal prosecution/civil remedy of criminal activity.

Provided ID theft support to customers after terminating fraudulent accounts created by identity thieves. Reviewed/analyzed online banking/ ACH transactions to determine fraud activity. Assisted customers filing police identity theft. Responsible for training/assisting team members with claims/handling difficult calls.

(Promoted from Collections to Fraud Analyst after only first 3 months)

Telephone Provisioning Rep

Mpower Telepacific - Las Vegas, NV

January 2002 to December 2007

Program telephone lines for California, Illinois and Nevada. Ensure that the circuit is built, housed and tested through various software applications. Setup of equipment, wiring compatibility and customer device tested.

Circuit, service and switch provisioning, as well as programming, were required to activate both wireless and fiber optic services. Dispatched service techs in the field. (Started in customer service, within 1st year,

Promoted to Provisioning dept. to build the actual lines)

PBX Operator/Reservations.

Stardust Hotel & Casino - Las Vegas, NV

2000 to 2002

multi line switch board, Magic software, worked heavy call volume while maintaining accuracy, efficiency, and a positive friendly attitude. answered lines in house/ casino, over head paging, winnings, security, slot techs, winners, sittings/ tournaments. Connect international/TDD assist calls. Encouraged customer loyalty through courteous efficient service.

Wrap Operator

Unilever Good Humor Breyers - Las Vegas, NV

September 1992 to June 1997

Prep wrap and packaging of novelty ice cream products, ensured quality standards, high volume picking, packing, shipping. Trained employees, kept machine logs. (Promoted trainer for machine operator after the first year, then went on to become a machine operator after the 3rd year.)

Reservation/ Dispatch

Bell Limousine - Las Vegas, NV 1991 to 1993

Log in drivers with selected vehicles, gave keys, staged shuttle and drivers at airport and over the air pickup assist( dispatch)

Written And Physical Tester/Part Time Dispatch

Mojave County Deputy Sheriff Office - Kingman, AZ

January 1990 to December 1991

Assisted with written testing and physical required testing for Deputy Sheriff’s Dept. Also as needed performed part time to as needed for dispatch to assist team.

Education

Diploma

San Gorgonio High School - San Bernardino, CA

1986 to 1989

Skills

•Background includes Management, extensive practical experience and education, Key areas

•Public relations, Fraud / Credit Analyst, customer service, call center multi-line telephones/ switchboard, Mosaic and Lucent dialers, account payable/receivables, sales, scheduling, collections, records & reports, Word Perfect, SABRE, Worldspan, Amadeus, Polar, Excel, DOS, Outlook Express, WINDOWS XP/7/8/10 fraud investigation, IT experience on smart phones, WIMAX, Blackberry RIM and wireless internet products, Money Gram/Western Union Pay, cash handling ADP Payroll systems, LEX/WISE/EXCEL/ IRES/DBACA/FDR, Trans Union, Equifax and Experian bullseye reporting. Human

Resources FMLA/Unemployment claims and workers comp Excellent written/ verbal communication skills. Works well under pressure, against deadlines. Takes charge of situations to deliver profitable, desirable results. have healthcare background and CNA certified thru Marriot assisted living CO., CPR certified, BAI trained, and 2 1/2 yrs on Clark county Coroner rotation with Bunkers Mortuary, Las Vegas.

•Credit Analysis

•ACH

•VoIP

•Java

•Fraud

•Workforce development

•Leadership

•HIPAA

•Employee relations

•Conflict management

•Fraud

•PCI

•Driving

•Workforce management

•Microsoft SQL Server

Certifications and Licenses

First Aid Certification

CNA

CPR Certification

Professional In Human Resources

Contact this candidate