Management Coordinator Improvement Manager
Resume:
ELIZABETH E. LINGAFELTER RN, BSN, MSOL
**** ******* ****, ******** *******, Colorado 80920
*************@*****.***
Professional RN with Master's degree in leadership/management seeking career in a position utilizing 33+ years of nursing with organizational skills and compassion.
Formal Education
2013 MSOL in Organizational Leadership, Additional certificate in
Management/organizational communication, Regis University, Colorado Springs, Colorado. Graduated with honors
2013-2014
Regis University, Colorado Springs
Additional graduate studies in Process Improvement and Strategic Leadership Management and International Business
2011 Completed six graduate hours- Organizational psychology, University of the
Rockies, Colorado Springs, Colorado
1990 BSN, Nursing, St. Louis University, St. Louis, Missouri. Graduated with Honors
1982 AdN, Nursing St. LOUIS COMMUNITY COLLEGE St. Louis, Missouri
1975-1978 Lindenwood University, Music/ Sociology St. Charles, Missouri
Licenses and Professional Memberships
Member: National Honor Society of Nursing Colorado Certificate: "Train the Trainer" Colorado Certificate: Staff Development.
Qualifications/Experience
• Risk Management Coordinator
• Continuous Quality Improvement
• Event Planning
• Management and supervision
• Short and long-range strategic planning with goal setting
• Public relations and Marketing
• Development and management of Educational materials, handbooks and news letters
• Budget management
• Research and development for ongoing process improvement
• Staff Development organization and education
• Curriculum Development and Medical Specialties Coordinator
• Conflict resolution/malpractice investigation
• Experience
October 2014-September 2015
Quality Improvement Administrator
Colorado State Department of Corrections, Colorado Springs, Colorado
Function as the CDOC expert on quality management and continuous quality improvement for health care delivery. Design, implement and administer a state wide quality management and continuous quality improvement program. Directly supervises the quality management coordinators responsible for rehabilitation services, medical, mental health drug and alcohol addiction, and infection control, Reported to the Chief of Operations and work closely with the Chief Medical Officer to measure and evaluate the quality of care being delivered, and coordinate the processes to ensure the continuous improvement of care. Report critical statewide and facility specific trends within clinical services. Initiate action and establish or revise health care delivery policies related to quality management. Primary contact person with other agencies or state departments such as State Health Department, State Board of Nursing and other contracted managed care companies. Write and review policies and clinical standards. Plan activities to develop administrative policies and practices. Promote teamwork and staff development.
June 2007-October 2014
Pikes Peak Endoscopy and Surgery Center, Colorado Springs, Colorado Registered Nurse. Seven years member continuous quality improvement committee. Researches, designs, implements and administers management and continuous quality improvement programs for large gastroenterology surgical center. Directly supervises staff. Work closely with physicians
and administrator. Designs and presents reports to measure and evaluate the quality of care being delivered, and coordinates the processes to ensure the continuous improvement of care. Regularly attends conferences concerning new regulations regarding infection control and safety measures. Complete chart audits. Supervises and direct joint program with the University of Colorado RN refresher program. Develop and administer orientation programs and schedules. Developed and directed infection control programs in conjunction with the Centers for Disease Controls and the World Health Organization. Experience in revision of programs, policies and procedure manuals. Extensive experience investigating, analyzing and reporting the quality of patient care outcomes. Experience managing and providing oversight of a quality management program. Risk management RN, Continuing Education coordinator-Clinical nurse for patient preparation and post-procedure recovery. Assists physicians during medical procedures and exanimations.
Proactive planning of all future needs for education, OSHA and other related needs of the practice. Maintains education records for staff. Manages supply orders and follow-up for pathology requirements. Event planning and organization. Research and development for organization dealing with new state and federal regulations. Researches vendors and cost analysis. Use the LEAN and six-sigma theories for quality improvement analysis, measurement and analysis.
Serves as Charge Nurse for staff scheduling. Serves as Risk Management Facilitator. Serves as Pathology Coordinator for clinical and regulatory reports. Coordinates clinical supply stream, inventory, ordering and monitoring. Oversees staff communication with physicians. Malpractice advisor. Research /development for practice. Oversee implementation of identified strategic goals and plans for practice.
February 2007-May 2007
Assistant Director of Nursing (ADON) and Staff Development Coordinator - Colonial Columns Health Center, Colorado Springs, Colorado
ADON for 76 bed care center. Directly supervised 100+ employees, including nursing staff for medical, rehabilitation and mental health patients, as well as ancillary staff for direct patient care, and general building employees. Member continuous quality improvement committee. Supervised and managed infection control program, including reporting of necessary concerns to the State of Colorado nursing board and State Health Department. Monitored and updated all records current of public health regulatory reports and other regulatory issues. Developed and implemented programs to measure and evaluate the quality of care being
July 2003-June 2004
delivered, while coordinating the processes to ensure the continuous improvement of care being delivered.
Provided for sub-acute rehab, long-term care, wound care, and Alzheimer's patients. As Staff Development Organized and facilitated new employee orientation. Coordinator, monitors training activities for staff including non-nursing employees.
Investigated and reported all Risk Management incidents. Quality Assurance and improvement manager.
May 2006-October 2006
Sub-Acute Care Department Nurse Manager - Mt. St. Francis Care Facility, Colorado Springs, Colorado
Directly supervised staff for 32-patient sub-acute care department. Member continuous quality improvement committee. Responsible for maintain current knowledge of health care standards of practice, and providing quality improvement opportunities and education Responsible for collecting data, analysis and reporting of all infection control concerns, including reporting to the State of Colorado Health department and board of nursing necessary incidents. Daily measured and evaluated the quality of care being delivered and coordinated the processes to ensure the continuous improvement of care outcome. Continuous patient care chart audits. Lead and executed tactical initiatives and day-to-day operations in representing patient and family interests Responsible for multiple weekly audits, staff education, and daily management meetings. Implemented and evaluated compliance with clinical standards, state, local and federal regulations. Completed in-hospital assessments for prospective patients. Prepared reports for monthly Quality Assurance/Improvement manager, Completed and facilitated staff /evaluations. Responsible for continuing education and staffing/scheduling. On call manager.
Demonstrated ability in public relations and organization by arranging and carrying out hurricane relief efforts for the West Indies following hurricane Hugo. This included organizational interactions with the foreign consulate and major airlines.
Sole organizer of 9HealthFair for College America, Colorado Springs, CO, April 2004. Directed cross-functional teams in coordination of services and donations necessary for annual health awareness event. Attended by over one thousand participants
Summers--Camp Nurse at Kamp Kannakuk, Branson, MO.
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