Ricki Greeson
Turon, KS *****
*********@*****.***
I am a consistent, hard working, highly motivated person. Proficient in Windows 10 and Microsoft systems. I have strong customer service skills, data entry, accurate typing skills, self-starter, organized, precise, and multi-task efficiently. I am professional and have the ability to work independently with strong work ethics.
Work Experience
Customer Service Representative
Iqor - Charleston, SC
December 2021 to Present
Customer Representative to the client PPL - Pay Assistant process payments, set up payment agreements. Take all incoming calls and direct to department to better assist customer. Take all power outage calls and process report to be directed to field representative to evaluate issue and to take appropriate measure to correct the issue and to alert customer's when the issue will be resolved. Customer Service Representative
Padcare Inc. - New York, NY
November 2020 to November 2021
Handle Pet Parent Support calls and Lost and found calls. Followed client policies and providing excellent listening and communications kills, verbally and written. Using problem solving and relaying accurate information to clients, while maintaining an organized environment. Technical Support Remote Agent
OneSupport - United States
July 2020 to November 2020
Inbound calls for Frontier Communications, troubleshoot issues with customers internet and resolve any issues customer has with their internet.
Remote Agent
Sitel - United States
February 2020 to April 2020
Took inbound calls to assist customer with tax preparation. Researched specific questions customers had pertaining to tax preparation
C-Level Remote Agent
TeleDirect - United States
December 2018 to February 2020
Professional and courteously handle a wide variety of inbound calls. Following client policies and providing excellent listening and communication skills, verbally and written. Using problem solving skills and relaying accurate information to clients, while maintaining an organized environment. Team Member
Love's Travel Stops & Country Stores - Pratt, KS
July 2015 to January 2016
Provided efficient, friendly, and informative services. Handled purchase transactions in a timely and accurate manner. Ensured proper procedures taken in balancing cash drawer at shifts end. Preparation and serving of food items, maintained back up food items to ensure all shifts could provide fast food service to customers. Followed all procedures dating and storage of food items. Handled receiving and storage of food items. Maintaining stock and cleaning of shelves, coolers, and freezers. Maintaining store inside and outside appearance, ensuring restrooms, drink and food service areas, trash containers, and floors clean during and before shifts end.
Server
Ihop - Lawton, OK
August 2006 to September 2014
Greeted and assisted in seating guests. Followed company steps in serving procedures, placing menus, introducing myself and other servers to ensure efficient service. Taking drink orders, and serving drinks. Taking food orders with the procedure of guest placement to ensure correct delivery to the recipient. Offering condiments to guest to be delivered to table before food orders along with extra napkins and refilling drinks. Correctly putting food orders in POS to submit to cooks. Monitored distribution of food, maintaining plate appearance and efficient delivery to recipients. Checking to see that guest are satisfied with order and if they are interested in dessert, placing ticket down, thanking guest, and pre-busing. Other responsibilities maintaining clean environment and stocking all items needed for next shift and rolling silverware.
Front Desk Clerk
Hacienda Hotel and Casino - Las Vegas, NV
March 1989 to August 1992
Front Desk /Reservation Clerk
Provided efficient, friendly, and informative customer service. Assisted in guest reservations and guest hotel room registration. Guest data entry using Hotel Guest Reservations/Registration program. Handled night audit and guest check out, supplied housekeeping accurate room count vacancies and stay overs. Typist Clerk II
Land Title - Las Vegas, NV
September 1982 to March 1989
Preliminary Title Report/Title Policy Typist
Operated CPT Rotary 3 Typewriter, typing all Preliminary Title Reports accurately, proof reading, and ensuring prompt delivery to Escrow and Mortgage Companies. Typed all Title Policies and mailed to customers with cover letter. Researched land titles with microfiche, courthouse books, closing land title loans, and document recording.
Education
Certificate in Dental
Platt College-Lawton - Lawton, OK
April 2001 to January 2002
High school or equivalent in Required Curriculum
Carlsbad High School - Carlsbad, NM
August 1976 to May 1979
Skills
• Customer Service
• Front Desk and Food Service (10+ years)
• CSR
• Customer Care
• Customer Support
• Call Center
• Escrow
• Night audit
Links
http://*********@*****.***
Assessments
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Sales: Influence & Negotiation — Proficient
September 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Call Center Customer Service — Highly Proficient
September 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Scheduling — Familiar
September 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Verbal Communication — Proficient
October 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Service — Familiar
October 2019
Identifying and resolving common customer issues.
Full results: Familiar
Inside Sales — Highly Proficient
November 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Memorization & Recall — Highly Proficient
January 2020
Committing product or merchandise information to memory and recalling it at a later time. Full results: Highly Proficient
Numerical Reasoning Skills — Proficient
January 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.