Service Representative Program Specialist

Susan C. Baker

C: 330-***-****

adu1yh@r.postjobfree.com

EDUCATION:

Master of Science, Non Profit Management & Leadership Walden University, 2010, Minneapolis, MN

Master of Social Work, Macro Concentration

University of Akron, 2000, Akron, OH

Bachelor of Arts, Christian Education major, Sociology Concentration; Westminster College, 1984, New Wilmington, PA

PROFESSIONAL EXPERIENCE:

9/16-12/16 Manager of Day Support; Jewish Family Services-Cleveland, Beachwood, Ohio. Directed all activities relative to day habilitation program for 25 individuals including NMT service.

10/12-2/15 Director of Program Services; Ardmore Inc.; Akron, Ohio. Provided oversight and leadership to agency Residential, Community Services, Shared Living, and In-Home Support Service Programs for people with developmental disabilities. Served on the administrative team and actively participated in policy formation, budget development/evaluation, and strategic plan creation and implementation.

8/11-9/12 Program Manager; Northeast Ohio Network Council of Governments; Austintown, Ohio. Conducted Quality Assurance/Provider Compliance reviews for multiple counties. NEON exists to meet the needs of sixteen County Boards in Northeast Ohio. 9/10-7/13 Founder/Chair of Board of Directors; AME International; Northfield, Ohio. Created this Christian non-profit organization to raise $280,000 annually for The Love & Hope Children’s Home in El Salvador which serves the spiritual, educational, physical, and psychological needs of abused, neglected, and dependent children.

11/09-8/10 Quality Assurance Manager; Blick Clinic; Akron, Ohio. Ensured that staff provided the best possible residential services to 84 duly diagnosed (MH/DD) adults living in congregate living situations. Supervised management to ensure that quality staff was recruited, hired, and developed to serve individuals successfully. Facilitated development and use of efficient processes throughout the residential program to achieve strategic agency goals. 1

Susan C. Baker

C: 330-***-****

adu1yh@r.postjobfree.com

1/02-10/09 Major Unusual Incident/ Investigative Agent; County of Summit Board of Developmental Disabilities; Tallmadge, Ohio.

Responsible for conducting initial review, investigations, reporting, follow up, and closure activities regarding incidents negatively affecting clients with developmental disabilities in accordance with ORC 5123 with specific concentration on incident prevention. Conducted numerous trainings to provider staff and other professionals on same. Received “Achieving Excellence” award from agency, 2009. 1/98-1/02 Major Unusual Incident Coordinator;County of Summit Board of Developmental Disabilities; Tallmadge, Ohio.

Led eight service coordinators to write quality service plans, coordinate quality service provision, and respond appropriately to and effectively resolving emergency/crisis situations for clients with developmental disabilities. Additionally, I investigated MUI’s as described above. 5/96-1/98 Personal Service Representative; Advocacy and Protective Services, Inc. (APSI); Broadview Heights, OH.

9/95-5/96 Program Specialist; County of Summit Board of Developmental Disabilities; Tallmadge, Ohio.

1/91-6/95 Qualified Intellectual Disability Professional; Evant Inc.; Cuyahoga Falls, Ohio. 3/87-1/91 Qualified Intellectual Disability Professional; Gateways to Better Living, Inc.; 8/85-3/87 Program Director; Family Services; Sharon, Pennsylvania. ADDITIONAL SKILLS/TALENTS:

● A pragmatic and creative problem solver.

● Highly motivated to improve the quality of life of individuals served

● Highly organized and able to handle multiple projects providing timely needed results

● Is passionate about personal development and exceeds at training/educating others.

● Successfully able to mediate highly stressful and high pressure circumstances for optimal results.

● Able to see the big picture while creating effective systems to address immediate and ongoing needs.

2

Susan C. Baker

C: 330-***-****

adu1yh@r.postjobfree.com

CERTIFICATIONS/PROFESSIONAL MEMBERSHIPS:

● Past certifications in Adult Services, Case Management-Management level, and Investigative Agent-Professional level through the Ohio Department of Intellectual and Developmental Disabilities

● ARC, lifetime member

● National Association of Social Workers

COMMUNITY LEADERSHIP/COLLABORATION:

● Weathervane Community Playhouse, Board of Trustees, 2009-2015

● Tri County Independent Living Center, Board of Trustees, 2009-2012. Vice President, 2011-2012.

● JoStan Charitable Foundation, Co-Creator/Vice President, 2005-2013.

● United Way of Summit County, Women’s Giving Initiative Council, 2003-2010, Chair 2005-2007.

● Tuff Stuff, 2000-2009, Co-chair; Community social services and professional collaborative education and problem solving group.

● Summit County Child & Family Leadership Management Training Exchange Program, 2000

● CASA GAL, 2006-2010, Guardian ad Litem, Summit County Juvenile Court

● Weathervane Community Playhouse Volunteer Guild, 2006-present

● ARC, lifetime member, 2000-present

● Volunteer Guardian with Summit County Probate Court, 2015-present

● AME International, Board of Directors, Founder and Chair, 2010-2013

● Love & Hope International, Board of Directors, 2010

● Cuyahoga Valley Church, Broadview Heights, 1990-present 3

Susan C. Baker

C: 330-***-****

adu1yh@r.postjobfree.com

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