Total Loss adjuster
Resume:
John R. Altonen
adu1wj@r.postjobfree.com
PROFESSIONAL SUMMARY: Total Loss Adjuster highly accomplished in the automotive and insurance industry. Competent in reviewing damage appraisals, determining values, and paying claims. Under minimum direction, investigation, evaluate, negotiate, and settled material damage claims in an assigned territory. Also directed material damage claims to a satisfactory conclusion by supervision and coordination actions of Claims personnel.
SKILLS
Evaluation and Estimate knowledge
Insurance Policy Coverage Knowledge
Automotive Total Loss
Policy Investigations
Strong customer service skills
Independent decision making, negotiating and critical thinking skills
Customer service-oriented
Work remotely with minimal supervision
Computer skills including MS Office
WORK HISTORY
Total Loss Specialist
Country Financial/Cotton States Insurance Company – Atlanta, GA
November 1998 to February 2022
Office claims handling of automobiles, boats, and commercial vehicles determined to be a total loss.
Handling of vehicle disputes by research and appraisal.
Reviewed estimates and total loss details with customers.
Mitigate storage charges by coordinating salvage pickup.
Reviewed owner transfer paperwork and documentation for total loss and owner retained settlements to insure timely claim closure.
Evaluated insurance policies and analyze damages to determine coverage and limits.
Negotiated insured and adverse parties within settlement authority and policy coverage.
Investigated, evaluated, negotiated, and settled large and/or complicated losses involving large trucks, heavy equipment, farm equipment, and assisted local claim representatives as needed.
Helped claims representatives interpret provision of the Auto, Home, Farm Inland Marine, Watercraft, and Commercial Auto policies and answered material damage coverage questions on specific claims.
Office Claims Adjuster
General Motors/Motors Insurance Company – Atlanta, GA
May 1995 – October 1998
Managed all aspects of auto repairable and total loss insurance claims.
Investigated theft claims, processed, and paid claims.
Staff Adjuster / Staff Appraiser Field – Physical & Mechanical Damage
General Motors/Motors Insurance Company – Yonkers, NY
January 1989 - May 1995
Mechanical Claims Adjuster
General Motors/Motors Insurance Company – Somerset, NJ
January 1988 - January 1989
Automotive Technician/Service Advisor/Service Writer
John Wood Chevrolet – Princeton, NJ,
October 1986 – January 1988
EDUCATION
Bachelor of Science, Business Administration
Oglethorpe University, Atlanta, GA
Associates of Applied Science
General Motors Automotive Service Education Program (ASEP)
Camden County College, Camden, NJ
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