Customer Service Sales Manager

Scott Simpson

Buckeye, AZ, ***** 925-***-**** **********@*****.*** http://www.linkedin.com/in/scott-simpson-4a173812

Territory, Sales, Marketing & Business Development Management

A versatile and resourceful leader with rich experience establishing a strong foundation of business, driving sales, and directing all aspects of territory sales, marketing, and business development efforts across the globally reputed automotive industry (BMW) rental equipment.

Business-minded and growth-focused Territory Executive; known for leading a wide range of business operations and concurrent projects from inception to completion within the agreed time, budget, and quality constraints. Credible history of applying a forthright communication style with a deep understanding of the sales lifecycle. Track record of breaking down competitive barriers to capitalize on previously untapped opportunities for generating new business, and driving sustainable profitability. Driven to set and follow ambitious performance targets to meet organizational and customer expectations. Adept at prospecting, closing, and managing new/existing accounts as well as growing a new customer base.

●Proficient at capturing attention and influencing decision-makers via strong industry knowledge, sales aptitude, and persuasive sales presentations.

●Instrumental in interacting with business owners and executives to cultivate trust and navigate challenges across highly regulated and rapidly changing industries by applying real-world experience in independent and corporate business settings.

●Elite communicator; talented at transforming strategic ideas into reality through close coordination with all levels of management and stakeholders.

Areas of Expertise

Strategic Planning & Execution Team Building & Leadership Project Governance & Control Business Development Key Account Management Driving Profitability & Territory Growth New Business Growth & Development Exceeding Sales Targets Contract Negotiation & Management Sales Operations Management Problems & Issues Resolution Staff Training & Development Client Acquisition & Satisfaction Market Research & Trends Analysis Exceptional Customer Service

Technical Skill: CRM tool (SalesForce.com)

Professional Experience in Rental Equipment Industry

Sales & Logistics Representative, Checchi Transport Enterprises LLC (Mark Checchi), Surprise, AZ 2021 to Present

Direct day-to-day logistics activities and fulfill overall transport requirements through proper planning and execution. Steer and apply robust and sales and marketing strategies for development and realization of new accounts.

●Fostered robust organizational presence across workplace, including website, sales calls, and marketing ETC.

Territory Executive, Cresco Equipment Rental Lafayette, CA 2019 to 2021

Directed and aligned entire facets related to prospecting and driving overall business growth and corporate success. Led all customers’ accounts and ensured world-class and top-quality customer service by cultivating and maintaining long-term relationships with stakeholders. Utilized advanced skills and knowledge of store operations, rental fleet, and pricing along with a strong understanding of company & competitors’ strengths and weaknesses for the realization of first-rate outcomes. Applied modern technologies and tools for improving all operations.

●Increased rentals during a global pandemic which accelerated overall business success.

●Drove sales for stores by uncovering new lucrative opportunities across challenging markets.

●Successfully exceeded sales targets by directing and streamlining territory, sales, and account processes/plans.

Territory Representative, Herc Rentals Inc., Oakland, CA 2018 to 2019

Devised and provided the best value proposition to customers; delivering a full range of personalized services and solutions based on available options. Generated detailed reports and documents for leadership teams by using CRM and other modern tools; supported in initiating informed decisions.

●Amplified organizational revenue and profitability by renting equipment to the large oil refineries.

●Conducted comprehensive market research and attained new accounts; surpassing rental revenue targets through proper territory management and alignment.

●Reached bottom-line results via the development and implementation of leading-edge sales strategies and plans.

Territory Manager, Sunbelt Rentals Inc., Richmond, CA 2015 to 2018

Planned and developed leads, steered key prospects, and managed day-to-day business operations in close interaction with cross-functional teams. Gained new accounts, while sustaining current and new accounts across the region.

●Played a key role in optimizing a two-fold increase in sales volume of related 43 representatives; secured top-ranked (top 3) sales position.

●Leveraged and promoted services; enhanced rentals across territory via business development with coordination with multiple companies.

●Increased company sales via creation and execution of sales plans/reports along with expense and daily activity plans.

Territory Representative, United Rentals Inc., Oakland, CA 2013 to 2015

Recognized for attaining and retaining a strong knowledge of organizational offered products/services and inventory to ensure achievement of success criteria for assigned territory. Booked and followed-up customer appointments with decision-makers for driving scheduled and cold call prospecting. Produced and presented sales proposals/presentations to stakeholders; pitching services and products to major clients as required. Scheduled and documented activities as well as formed prospective customer profiles by applying the company’s CRM tool, including SalesForce.com.

●Generated sales with an average of up to $9M revenue per month in seven months via proper leadership of territory operations.

●Met overall customer requirements via development and provision of best-suited service solutions.

Professional Experience in Automotive Industry (BMW)

Strategic Marketing Manager (Consultant), The Dent Company, Concord, CA 2011 to 2013

Fostered and maintained enduring rapports as requested by Customer Relationship Manager through utilization of modern CRM tools. Orchestrated and applied sales/marketing initiatives throughout Bay Area for meeting and converting target prospects into profitable customers.

●Proposed consultative support to small business in development of a sustainable web presence; amplifying sales and marketing existence.

●Boosted organizational sales, revenues, product offerings, and brand awareness; boosting business development efforts and targeting vertical across local marketplace.

●Strengthened client relationships via existing accounts leadership at executive level.

Project & Sales Manager 2009 to 2011

Produced profitable pipeline of multiple industrial professionals, encompassing doctors, lawyers, business owners, and athletes, aimed at providing unparalleled level of customer service. Controlled all endeavors for all traditional and digital marketing to target major audience by using advanced tools, channels, and platforms. Managed all aspects related to sales, contracts, shipping, loan process, and relationship management by working with multi-disciplinary teams.

●Increased sales leads, met revenue goals, and surpassed customer specifications, while acting as a sales manager for prestigious luxury automobile dealer.

Additional Experience in Automotive Industry (BMW)

General Sales Manager, BMW/Mini of Concord, Concord, CA

●Amplified $16M company revenue annually via initiation of informed decision-making.

●Demonstrated exceptional leadership skills and knowledge in sales and business development, resulting in securing fast-track promotion to senior level role.

Education

Diablo Valley College, Pleasant Hill, CA Joe Verde Sales Courses: “Professional Selling Skills “Closing and Negotiating” Dale Carnegie Course: “Sales & Motivation” Dale Carnegie Private Tutoring (6months) Xactimate Advanced Estimation Training Grant Cardone Course: “Cardone Management Training” MINI USA Factory Training: “Lets Sell”

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