Ericka Tobin

Columbia, SC *****

adu1vl@r.postjobfree.com

+1-706-***-****

Excellent communicator and driven

individual seeking to use my skills in

helping a company gain and

maintain clientele through client

relationships. Excelling at client

satisfaction and service. An

organized, detail-oriented, and

conscientious self-starter, able to

strategize and prioritize effectively

to accomplish multiple tasks and

stay calm under pressure.

HIGHLIGHTSS SUMMARY

• Strong customer service skills

• Persuasive communicator

• Store management skills ●

Calm under pressure

• Customer prospecting ● Quick

learner

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Humana - Work at Home - Columbia, SC

November 2020 to Present

Job Descriptions

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication "scripts"

when handling different topics

• Identify customers' needs,

clarify information, research

every issue and provide

solutions and/or alternatives

• Seize opportunities to upsell

products when they arise

• Build sustainable relationships

and engage customers by taking the extra mile

• Keep records of all

conversations in our call center

database in a comprehensible

way

• Frequently attend educational

seminars to improve knowledge and performance level

• Meet personal/team qualitative

• insurance que4stions about their plans and what they are covered for and out of pocket costs etc. Caregiver

Ronnie Sullivan - Augusta, GA

March 2020 to November 2020

Taking care of a elderly woman until she passed on Housekeeper

East Central Regional Hospital - Augusta, GA

May 2017 to March 2020

Job Descriptions

• Cleaned and sanitized

restroom and other areas of the hospital to ensure patient and employee safety.

● Emptied waste baskets to eliminate hazards from the hospital.

● Replenished soap and paper

supplies to ensure cleaning

supplies for safety.

● Changed sheets and linens in hospital room to meet a patient everyday needs.

Customer Service Representative

Lesterʼs Inc

October 2017 to October 2018

Job Descriptions

● Manage large amounts of inbound and outbound calls in a timely manner

● Follow communication "scripts"

when handling different topics

● Identify customersʼ needs,

clarify information, research

every issue and provide

solutions and/or alternatives

● Seize opportunities to upsell

products when they arise

● Build sustainable relationships

and engage customers by taking the extra mile

● Keep records of all

conversations in our call center

database in a comprehensible

way

● Frequently attend educational

seminars to improve knowledge and performance level

● Meet personal/team qualitative

Environmental Services

Patient Care Giver

Courageous healthcare - Macon, GA

April 2013 to December 2016

Job Descriptions

• Keep patient rooms tidy and sanitized

• Assist patient with everyday needs

(personal hygiene, using the restroom, grooming etc.)

• Monitor vital signs (temperature,

pulse etc.) or EKG signals and patient condition

• Take fluid samples or other

specimens for testing

• Assist nursing staff in administering basic treatments

• Perform basic nursing procedures

(e.g. changing bandages)

• Ensure rooms have adequate

patient care supplies

• Assist patients with particular

issues or needs

• Provide appropriate emotional

support

Kelloggʼs - Augusta, Ga

March 2016 to October 2017

Job Descriptions

• Handled and executed correct

case picking, checking, and dispatch activities

• Packed orders and placed them on pallets, in a proper and safe manner

• Labeled, loaded and shipped all

packed pallets, in a timely matter

• Produced and maintained accurate

work-related records, documents, and reports

• Built and maintained strong

professional relationships with co- workers, management, and clients Education

High School Diploma

cross creek high school

2010

Skills

• Environmental Services

• Senior Care

• Vital Signs

• Meal Preparation

• Caregiving

• Home Care

• Medication Administration

• Cleaning Experience

• Patient Care

• Dementia Care

• Microsoft Word

Certifications and Licenses

CPR/First Aid

driver's license

Contact this candidate