Brandi Lane

Waterbury, CT *****

adu1vb@r.postjobfree.com

+1-203-***-****

Experienced office administrator with over 10 years of Customer service experience as well. I am very loyal and have ran a Real Estate Office and Used Car Dealership. I am proficient in all computer programs example Microsoft Office, quickbooks, DMV portal, CRM portal, MLS data base, as well as several other internal operating programs. I can work well independently or with a team. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Office Administrator

Watertown Auto Sales - Watertown, CT

December 2018 to April 2021

• Required to operator an used car dealership.

• I was required to answer all incoming calls.

• Processed all outgoing and incoming invoices.

• Required to sale vehicles if no sale staff available.

• Processed all DMV transactions.

• I was required to get financial loans for deals.

• Required to maintain all paperwork for each vehicle sold.

• Was required to get all paperwork signed and processed payments.

• I was the dealerships Receptionists, Sales Consultant, appointment setter, bookkeeper, office cleaner, Financial Advisor, Marketing rep, maintained upkeep all inventory (vehicles).

• I was required to operator dealership independently for majority of the 6 day work week. Office Management, quick books, Sales, Marketing, Advertising, Multi-line phone system, Appointment Setter, Auto funds Internal database, Photographer, Account Management, Customer Service Receptionist

Bolt Printing Inc - Brookfield, CT

May 2017 to September 2017

06804

• Required to answer all incoming calls.

• Assistant customers with creating personalized t-shirts.

• Ordered stock to complete orders.

• Download all online orders and prepped them to go the production department.

• Was required to create proofs for customer approvals.

• Processed payments for orders.

Microsoft Office, Multi-line phone system, Art design studio, multitasking, Customer Service/Accounting Specialist

Winters Bros Recycling Corp - Danbury, CT

April 2016 to April 2017

• Required to answer all inbound phone Inquires.

• Received over 150 or more inbound phone inquires.

• Required to assist customers with setting up new accounts for commercial and residential waste removal.

• Handle all customer complaints regarding services.

• Maintained high inbound and outbound call goals.

• Must maintain high sale goals for new residential accounts.

• Was required to have a complete knowledge of all services available;for each service area.

• Was required to assist customer with any question regarding there account.

• Maintained complete records of every phone call and interaction with customer.

• Processed work orders for dispatch manger.

• Processed and prepare payment invoices for private and commercial accounts.

• Required to contact customer to collect payment for these invoices.

• Assisted with mass mailers and marketing campaign.

• Assisted management with trade shows to generate new residential and commercial accounts. Guest Care Assistant/Marketing Assistant

Ingersoll Auto of Danbury - Danbury, CT

October 2013 to May 2016

• Handle all Customers questions for all departments of Dealership (Sales, Finance, Service, Parts, ) via internet and phone.

• Required to assist supervisor with finding quality 3rd party marketing websites to advertise new and pre-owned vehicles.

• Maintained detail records of where are consumer leads and sales came from.

• Handled sales meetings with 3rd party advertise sale consultants to choose the best advertisement for my company via internet and private mailings.

• Handled all private customer mailers.

• Required to complete weekly product and sales training.

• Handled answering all incoming request for new and pre-owned Vehicles for three dealerships.

• Answered all incoming sales phone calls.

• Was trained in multiple ADP (Auto Dealership Programs) computer programs,

• Required to schedule appointments for all Incoming Sale and Internet Leads.

• Required to meet a monthly sales quota

• Provide assists to customers leasing or purchasing a new vehicle.i

• In charge of providing lease and purchase quotes.

• Run full credit and financial records to assist customers with finance approval. Skills:

Computer Programs Microsoft Excel, Microsoft Outlook, Multi-line phone system, Customer Support, Data Entry, Sales Rep. Book Keeping, DIGTIAL FILLING, Office Administration, Phone Etiquette, Email, Reporting Research Results, Customer Service, Advertising, data organization, Client Relations, Microsoft Office Excel, Proficient in typing, Writing all types of correspondence & evaluations, Excellent customer service, Office Management, Multi-line Phone Systems, Customer Service handling, Internet/Typing, QUICK TYPING, Microsoft Access, Microsoft Excel, customer service/sales, Sales & Marketing, Customer Service Rep /Pre-collection Agent

EASTERN ACCOUNT SYSTEMS INC

March 2011 to October 2013

• In charge of inbound and out bound collection calls for over 10 regions.

• Required to be familiar with different regions payment arrangement rules and requirements

• Used over 7 different internal and external computer data basis and programs every day.

• Handled escalations calls from customers that had questions and needed to make payment for bill.

• Required to meet a daily call count and payment count and keep detail record of all calls and payments

• Required to process many different types of payments and payment arrangements Skills:

Microsoft Office Excel, Multi-line phone system, Customer Support, Proficient in typing, Writing all types of correspondence & evaluations, Microsoft Excel, Excellent customer service, Data Entry, bookkeeping, Digital Filing, Microsoft Outlook, Sales Rep. Book Keeping, Computer Programs Microsoft Excel, Phone Etiquette, data organization, Client Relations, Email, Office Administration, Internet/Typing, Customer Service, Customer Service handling, Microsoft Access, Multi-line Phone Systems, Reporting Research Results, Office Management, customer service/sales, Sales & Marketing, Inventory Coordinator

Chemical Marketing Concepts - New Milford, CT

August 2008 to March 2011

• Was in charge of entering all chemical info and qty and weight for over 10,000 products.

• Maintained detail reports and records of all inventory in warehouse.

• Handled all replenishment and disposal of over 10,000 products

• Required to keep detail records and reports for are all products

• Was the contact person for all inventory need and questions for over 10 different companies.

• Worked with many different computer database's and programs Skills:

Inventory, Client Relations, Reporting Research Results, Microsoft Outlook, Multi-line phone system, Microsoft Excel, Excellent customer service, Data Entry, DIGTIAL FILLING, Sales Rep. Book Keeping, Computer Programs Microsoft Excel, Customer Support, Phone Etiquette, data organization, Proficient in typing, Microsoft Office Excel, Email, Writing all types of correspondence & evaluations, QUICK TYPING, Office Administration, Internet/Typing, Customer Service, Customer Service handling, Microsoft Access, Multi-line Phone Systems, Office Management,

Office Administrator

REMAX UNLIMITED

March 2004 to August 2008

• Open and closed real estate office every day.

• Handled all advertisement for real estate properties.

• Answered all incoming phone calls.

• In charge of all bookkeeping records and transactions for real estate.

• Maintained all files for real estate transaction.

• Handled all banking for office and maintain all daily aspects of the front desk at a busy real estate office.

Skills:

Office Management, Advertising, bookkeeping, Multi-line Phone Systems, Multi-line phone system, Microsoft Excel, Excellent customer service, Digital Filing, Microsoft Outlook, Sales Rep. Bookkeeping, Computer Programs Microsoft Excel, Customer Support, Phone Etiquette, data organization, Proficient in typing, Microsoft Office Excel, Client Relations, Email, Writing all types of correspondence & evaluations, Reporting Research Results, Proficient in typing, Office Administration, Internet/Typing, Customer Service, Customer Service handling, Microsoft Access, Data Entry, customer service/sales, Sales & Marketing,

Education

High school diploma or GED in All Subjects

New Milford High School - New Milford, CT

September 1999 to June 2003

Skills

• Computer Programs Microsoft Excel Intermediate

• Microsoft Outlook

• Multi-line phone system

• Expert

• Customer Support

• Data Entry

• Customer Service

• Sales Rep. Book Keeping

• Intermediate

• Office Administration

• Phone Etiquette

• Email

• Advertising

• Intermediate data organization

• Client Relations

• Microsoft Office Excel

• Proficient in typing

• Writing all types of correspondence & evaluations

• Inventory

• Excellent customer service

• Reporting Research Results

• REAL ESTATE ASSIT AGENT

• Office Management bookkeeping

• Multi-line Phone Systems

• Customer Service handling

• Internet/Typing

• QUICK TYPING

• Microsoft Access

• Microsoft Excel

• DIGTIAL FILLING customer service/sales

• Sales & Marketing

• Microsoft Office

• Art design studio multitasking multitasking multitasking multitasking quickbooks

• Sales

• Marketing

• Appointment Setter

• Autofunds Internal database

• Photographer

• Account Management

• Digital Filing

• Sales Rep. Bookkeeping

• Vehicle Maintenance

• CRM Software

• Personal Assistant Experience

• Accounts Receivable

• Accounting

• Order fulfillment

• Production planning

• English

• Help desk

• Time management

• Front desk

• Adobe Acrobat

• Leadership

• Clerical experience

• Typing

• Microsoft Word

• QuickBooks

• Accounts Payable

• Escrow

• Communication skills

• Organizational skills

• Office experience

Assessments

Scheduling — Proficient

February 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer focus & orientation — Highly Proficient

February 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Early childhood development — Highly Proficient

December 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient

Customer service — Proficient

June 2022

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Highly Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient August 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Retail customer service — Proficient

August 2022

Responding to customer situations in a retail setting Full results: Proficient

Work style: Reliability — Proficient

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

June 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

The reason for the gap in my employment from September 2017 to December 2018, is I had a baby.

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