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Customer Service Warehouse Manager

Location:
Justin, TX, 76247
Posted:
January 31, 2023

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Resume:

Mark Redmond

Distribution Manager

Rhome, TX ****8

adu1ue@r.postjobfree.com - 817-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE:

Warehouse Supervisor

Allied Electronics, Fort Worth, Tx 2020 to Current

•Direct 50 person team at a large electronics D.C.

•Coordinate activities with other DC departments.

•Ensure quality and accuracy.

•Hire and train associates.

•Maintain production levels.

•Safety.

•Daily reports to management

Shipping Dept. Lead

Imperial Group, Decatur, Tx 2019 to 2020

•Direct shipping department associates.

•Prepare outbound shipments.

•Load / unload trucks with forklift.

•Follow and enforce safety rules.

•Promote quality and customer service.

•Warehouse Manager

•Viking Packing Specialist, Grapevine, TX 2019 to 2019

•Lead operations of a two shift packaging logistics company.

•Responsible for safety, training, quality, production, shipping, receiving, and inventory.

•Manage team of associates. Track productivity.

•Critical link of customer service.

•Process Improvement.

•Oversee sanitation and maintenance.

•Operations Manager

• DHL, Fort Worth, TX 2018 -2019

•Oversee DC operations of 500,000 square foot facility including inventory, quality, and shipping.

•Manage team of associates involved in operational tasks such as loading, auditing, order fulfillment.

•Associate engagement.

•Process Improvement.

•Customer Relations.

•Safety Programs

•JD EDWARDS WMS

•Warehouse Manager

•Woods Distribution, Arlington, Tx 2017 – 2017

•Oversee and responsible for 200,000 sq. ft. warehouse.

•Accountable for fiscal results.

•Implement processes and procedures

•Safety program

•Staffing

•Customer Service

•Business Development

Distribution Manager

Pilgrim’s Pride, Mount Pleasant, TX 2014 – 2016

• Oversee and responsible for entire logistics and distribution center operations at Pilgrim’s Pride largest production plant.

• Execute production deployment plan to customers and outside storage.

• Maintain tight inventory control through SAP and SHOP FLOOR WMS.

• Insure staff adheres to Safety, HAACP, and Food Safety rules.

• Manage and direct distribution center operations.

• Coordinate with transportation outbound and inbound shipments.

• Maintain and develop staff.

• Required to meet/exceed KPI and budget targets.

Area Manager

WAL-MART DC, Sanger, TX 2012 - 2013

• Oversee and responsible for the staff & operations of an area within a high volume 1.2M square foot DC.

• Maintain and improve productivity.

• Promote safety.

• Successfully attain operational and financial metrics targets on the KPI dashboard.

• Cross train associates.

• Project work load and forecast labor requirements.

Assistant General Manager

TJMaxx - Charlotte, NC - 2008 to 2012

Direct the operations of an 800,000 square foot regional Distribution Center for a Fortune 200 Company.

• Manage order fulfillment, inventory control, and operations with 800 hourly associates.

• Control expenses and improve efficiencies within an annual operating budget of $40 Million.

• Provide exceptional customer service for 300 Retail Stores.

• Lead Safety Committee and behavioral based Safety Program.

• Insure financial, quality, and service goals are surpassed.

Distribution Center Manager

AmeriCold Logistics - 1998 to 2008

• DC Manager for three big box high volume company DC’s. Accountable for revenue and profit targets. Developed operating budget of over $20M.

• Enacted and executed policies, SOPs, and operating budgets.

• Fostered teamwork among department heads and entire facility workforce

• Managed staffing and training, and handled payroll.

• Systems expertise including Red Prairie, Matrics, RIMS as well as ERP including SAP and Manugistics.

• Provided strategic plans for business development and implemented operations and cost savings enabler programs.

• Lead person of a successful cross-functional team for two green field facility start-ups, meeting project time lines and mile stones. Hired staff, created/implemented SOPs, policies, quality program, safety program, and training programs - all without any negative impact to the customer and beating the start up budgets.

• Created and implemented SOPs, policies, quality program, safety program, and training programs.

• Oversaw facility operations, inventory control, safety program, and customer satisfaction.

• Forecasted volume, scheduled supervision and labor.

• Measured KPI results and drove operational efficiencies to support increased volume and cost reductions.

Operations Manager

Nestle USA Foods Division - 1993 to 1998

• Responsible for the operation of a Nestle plant based DC 500,000 Sq. Ft. in size.

• Managed and scheduled a union workforce of over 300 employees. Attained operational KPI targets, point man for facility expansion layout design, established targets and goals, and managed and mentored staff.

Warehouse Supervisor

Martin Brower Company - 1987 to 1992

• Managed and directed shift operations of a national food service company.

• Met deadlines and serviced the customers successfully, trained workers and supervisors, managed labor within budgetary guidelines, and coordinated operations with customer service department.

EDUCATION

Bachelor of Science

Albright College 1978

ADDITIONAL INFORMATION

An efficient, organized and self-motivated management professional who exemplifies a tireless work ethic to succeed as an individual or with a team. Strengths include leadership, adaptability, and results that meet or exceed goals and objectives. A leader and self-starter with superior managerial/supervisory experience in all facets of the logistics/distribution industry with a solid track record of developing world-class operations within set timelines and budget constraints. Able to train/develop associates to excel in performance and achieve set goals and objectives. Demonstrated areas of expertise include:

• Business Development • Operations • Account Management • Client Relations • Strategic Planning • Contract Management

• Communication • Negotiations • Accounting P&L • Budgeting Management • Financial Analysis/Planning• Leadership Skills

• Presentation Skills • Compliance • Quality Control • Interpersonal Skills • Organizational Skills • Problem Solving

• Team Building • Personnel Management • Human Resources • Training & Development • Policy & Procedures

• Process Engineering • Program and Project Management • Safety and Productivity Focus • Analytical Skills



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