Rosa Monica Escamilla

*** ********** ***. **** ****, CA 94015

415-***-****

OBJECTIVE

To obtain a challenging position with a company that will effectively utilize my organizational skills as a Facilities Coordination and Administrative Assistant for the benefit of company goals and my career development.

SUMMARY

I have over 20 years of experience with customer support and patient accounts. Managing proprietary information, correspondence, word-processing, large projects, filing and prioritizing and well organized, reliable project manager who communicates effectively throughout all levels of an organization.

WORK EXPERIENCE

Facilities & Front Desk Coordinator–October 2017 – March – 2020

First Databank South San Francisco, CA

Managing an in bound call center and front desk, managing calls(queue), welcoming and greeting visitors.

Manage all outgoing deliveries, mail, schedule deliveries and pick up with contractors and vendors.

Maintaining up to date departmental directories and facility maps.

Managing building security system and procedures; monitoring logbook; issuing visitor badges.

Manage and lead all building maintenance requests to senior management.

Scheduling maintenance work and large job bids with contractors, office moves; furniture needs with all outside vendors.

Purchasing all inventory of facility and office supplies.

Coordinate supplies, conference room set up and any other requests that come to the attention of the department.

Manage large company events, project manager from beginning to end within allotted budget, manage social committee, luncheons, fund raisers and community volunteer events.

Procurement and Administration– February 2015 – April 2016 – Hitachi America, Ltd Brisbane, CA

Created Purchase Orders, Editing, and Management Manual & Automated Purchase Requisitions Backlog report

Ran a backlog report and use that information to contact many end-users to see what can be closed and what needs to be left open.

Provided customer support and solution to improve efficiency in PO processing and payment, Act as liaison between the customer and SAP support team to resolve re-classing GL accounts and posting issue in SAP.

Monthly spend report for PO’s, parked documents, and monthly totals predictions. Work with two divisional accountants to ensure accuracy of reports.

Approving/Releasing orders.

Worked directly with auditors to pull all PO’s in question and back up documentation.

Answered most questions auditors had regarding PO process. Emailed various end-users, department managers and divisional accountants to understand their approval process.

Sales Support Representative – March 2014 – September 2014 – AT&T Retail Store San Bruno, CA

Manager Inventory and Supply chain for high volume location averaging $50 million in revenue yearly and $1.2 Million in equipment sales monthly.

Manager all audit compliant tasks, daily, weekly and monthly audit tasks, physical inventory audits, audit reporting, training compliance, cash audits and cash handling, open and closing procedures.

Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions.

Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customer’s needs are addressed promptly, and communicating with the management team effectively.

Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/record keeping,

Assisting in the adherence to store merchandising standards, and the safety and security requirements in the store.

Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments.

Sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management.

Front Office Coordinator – April 2010 – June 2011 – Children’s Hospital – Eye Clinic and Child Development Oakland, CA

Front Desk representative - Patient registration, scheduling appointments.

Provided education on plan policies, interpret benefits and resolved claims.

Collected patient demographic information and financial insurance data. Verify insurance eligibility.

Registered patients for general services and special procedures. Assisting families with completion of forms.

Ensured that proper funding and payment is obtained by making sure patient’s insurance was verified and approved.

Collected and posted payments. Processing all patient billing.

Arranged interpreter services.

Assistant Regional Production Manager - September 2006 - October 2009 - National Seating and Mobility Hayward, CA

Ensured that proper funding and payment is obtained by making sure clients insurance was verified and approved for purchase.

Managed shipping and receiving for all products and employee at the regional processing center. Managed and Stock inventory.

Managed transaction cycle reports to ensure that equipment is received from the manufactures and can be delivered at the scheduled time. Maintained all return authorizations and ensured that items are returned to the manufacturer.

Responsible for payroll/administrative function for immediate Regional Production Center and branch employees.

Practice Assistant III

October 2003 - December 2004 - UCSF Medical Center, Ortho Surgery / Arthroplasty San Francisco, CA

Provided administrative support for one doctor and nurse. Maintained doctor’s calendars. Coordinated meetings and conferences on and off site.

Coordinated domestic and international travel and hotel accommodations.

Surgery Billing and coding. Reimbursement and purchasing.

Explain financial policies and screen patients for maximum liability. Set appropriate account specific to the patient. Collected demographic information and financial insurance data.

Interviewed patients and explain their procedure and follow-up treatment appointments.

Sr. Office Coordinator

December 2002 - October 2003 - St. Francis Memorial Hospital, Melanoma Center San Francisco, CA

Providing administrative support for two doctors and nurses.

Coordinated travel accommodations.

Office billing, entering charges in hospital system.

Provided customer service to patients when they call with questions regarding their bill.

Answering multiple phone lines Scheduling appointments for patients.

Surgery scheduling. Interview patients and explain their procedure.

Provided insurance verification to patients to insure benefits approved their procedures and follow-up treatments.

Administrative Assistant

October 1999 - December 2002 - Stanford Hospital and Clinics, Urology Department Stanford, CA

Provided administrative support for three doctors and other departmental sections as needed. Provided back-up to other departmental secretaries.

Maintained doctor’s calendars. Coordinated meetings and conferences on and off site.

Coordinated domestic and international travel and hotel accommodations.

Processed Expense Reimbursement and purchasing.

Surgery Scheduling. Scheduled patient appointments in both UroOncology and Urology Clinics.

Provide education on plan policies, interpret benefits and resolved claims.

Set appropriate account specific to the patient and collect demographic information and financial insurance data.

Patient Service Representative

May 2000 - November 2002 - Palo Alto Medical Foundation, Urgent Care Palo Alto, CA

Front Desk representative - Patient registration.

Provided education on plan policies, interpret benefits and resolved claims.

Collected patient demographic information and financial insurance data.

Set up the appropriate account specific to the patient’s insurance policy.

Registered patients for general services and special procedures.

Explained financial policies and screen patient for maximum liability. Collected payments.

Administrative Assistant August 1996 - October 1999 – UCSF Medical Center, Pre-Registration Unit, Otolaryngology, Ophthalmology San Francisco, CA

Provided clerical and administrative support for three doctors.

Set up the appropriate account specific to the patient in the MediPac and IDX computer system.

Performed various administrative duties for the medical management department.

Explained financial policies and screened patients for maximum liability. Provided education on plan policies, interpret benefits and resolved claims.

Monitored and maintained procedures for patient reception, appointments, cancellations and traffic flow in order to ensure consistently prompt effective service to patients and visitors.

Maintained procedures for the patient’s medical records which are consistent with ACC policies.

Monitored appointment and communication systems.

Responsible for the efficient organization and operation of the clerical and reception activities of the department.

Provided on the job training for new staff. Supervised and provided clerical coverage.

EDUCATION

Diploma Delano High School Delano, CA

SKILLS

Bilingual in Spanish - MS Windows - Outlook Email – MS Word - Bilingual in Spanish - Typing 40 WPM - Well versed in medical terminology and Medical Insurance carriers.

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