Customer Service Billing Clerk
Resume:
ZORAIDA RIVERA De ALBARRAN
Lebanon, PA *****
Email: adu1tg@r.postjobfree.com
Summary
Strong skills in Spanish and English, with experience in handling customer service calls in Spanish. Skilled in handling telephone calls from a quiet home office, helping to translate Spanish/English conversations and utilizing language skills to interpret simple, complex or technical conversations. Exceptional customer service skills.
Experience:
Foot Locker Inc, Camp Hill, PA 2019 – 2021
Store Maintenance Customer Service
• Responded to stores’ concerns about maintenance issues, identifying ways to solve them, including sending techs out.
Customer Service L8/Technical Support 1996 – 2019
• Took over Spanish calls from non-Spanish speaking, co-workers, processing requests quickly and efficiently.
• Provided technical support, resetting user IDs and passwords nationwide.
• Assisted retailers in troubleshooting issues with POS, debit and credit equipment and other communications-related issues.
• Accurately logged extensive data and email system issues, software installation and hardware problem service calls and issues with uploading/downloading files.
Additional Experience:
Additional roles as Secretary/Billing Clerk, for Gold & Silver Inc., North Arlington, NJ and Office
Clerk for Angelica Healthcare Group Services, Newark, NJ
Education:
Essex County Community College, Newark, NJ
Major: Computer Information Systems
Studied Business Administration, CIS and Accounting
Graduated from High School in 1981
Additional skills in payroll and accounts payable, Notary Public and Income Tax and Personal Budget Preparation
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2nd Resume
ZORAIDA RIVERA De ALBARRAN
Lebanon, PA 17042
Email: adu1tg@r.postjobfree.com
Summary
Strong skills in providing Help Desk assistance, including actively resolving end user help desk requests and escalating them as needed. Experienced in diagnosing, troubleshooting, documenting and resolving multiple technical issues and administering end user accounts, permissions and access rights. Fluent in Spanish with experience handling calls in Spanish. Exceptional customer service and communications skills.
Experience:
Foot Locker Inc, Camp Hill, PA 2019 – 2021
Store Maintenance Customer Service
• Responded to stores’ concerns about maintenance issues, identifying ways to solve them, including sending techs out.
Customer Service L8/Technical Support 1996 – 2019
• Took over Spanish calls from non-Spanish speaking, co-workers, processing requests quickly and efficiently.
• Provided technical support, resetting user IDs and passwords nationwide.
• Assisted retailers in troubleshooting issues with POS, debit and credit equipment and other communications-related issues.
• Accurately logged extensive data and email system issues, software installation and hardware problem service calls and issues with uploading/downloading files.
Contact this candidate