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Call Center Customer Service

Location:
Surat, Gujarat, India
Posted:
January 31, 2023

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Resume:

RESUME

Farha Pathan

adu1sh@r.postjobfree.com

Objective

Middle level assignments in Operation Management / Strategic, Planning/ Business Development /Sales & Marketing wit h an organization of repute,

Preferably in Its Sectors.

Work Experience

A Dynamic professional with Business Development, Sales & Marketing and Operations Management.

Associtrategic Planning.

3 years of experience in Orion Edutech Private Ltd. as a Senior Counselor in Delhi gate Surat.

1+ years of experience as a E-commerce Executive.

Order confirmation, order processing, customer 's replying by mail (query), handling crm, handling WhatsApp query, handling non delivery reports (NDR).

Well versed in market /sales forecasting, identifying strategies to exploit business opportunities.

Sound conceptual knowledge base of marketing sector with strong grip over analysis and problem solving techniques in the same.

Exposure in carrying out marketing operations with focus o n accomplishment of the company's mission as well a s profitability targets.

Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.

An effective communicator with excellent interpersonal and relationship management skills.

Summary for office Administration

Extensive experience in Office Administration and customer service, in a Wide range of challenging situations.

Strong track record delivering outstanding results.

Proven ability designing, developing and managing office administration systems.

Exceptional problem solving ability.

Outstanding organizational and managerial skills.

Highly motivated, result oriented and great attitude.

Highly effective and written and verbal communication skills.

Open, trustworthy and honest; 100% ethical in all matters without compromise.

Train, motivate and mentor staff to continuously improve performance.

Educational Qualification

BBA from Madras University - Bardoli Surat.

IT Skills

Operating System : Computer Basic, MSDOS, Word, Basic, Windows 2007. Excel, Power point, Access, MS Office, Paint, Tally 7.2, Internet.

Professional Qualification

Call center knowledge : Completed BPO training from Orion Edutech, Surat.

Personal Profile

Name : Farha Pathan

Father's Name : Mehmood Khan Pathan

Date of Birth : 06-April- 1992

Sex : Female

Marital Status : Unmarried

Contact :942-***-****

Address for communiction :

8, Makdumpura, Kapadia Manzil, Navsari - Gujarat.



Contact this candidate