LUENNA SMITLEY

**** ****** ******* **

Las Vegas, NV 89147

253-***-****

adu1rm@r.postjobfree.com

CAREER SUMMARY

Accomplished professional with 20+ years in the banking industry. Demonstrates excellent leadership, effective communication, business development, planning and resource management skills. Polished, enthusiastic, and action-oriented.

SKILLS & QUALIFICATIONS

Knowledgeable with successful techniques for coaching, training and motivating staff in service delivery, products, new accounts and consumer lending approved practices.

Extremely knowledgeable with all areas of bank processes and daily work responsibilities.

Ensure employees are well trained and they provide courteous, professional and consistent service.

Exhibits skills for performing detail work accurately.

Highly motivated and eager to perform above and beyond expectations.

Recognized for high ethical standards in all work performed.

Proven reputation as a dependable and accountable manager.

Demonstrates professional problem-solving skills, strong work ethics and is an energetic team leader.

EMPLOYMENT HISTORY

Weststar Credit Union

Loan Officer

2021-present

Open up new accounts, originate loans, and disburse loans; ensuring all applicable disclosures are explained and disbursed to members and all required documents are received for processing of loan. Help new and existing members with their online banking.

Olympia Federal Savings Bank

Assistant Branch Manager III

2018-2020

Alaska USA federal credit union

Assistant Branch Manager III

2018 -6 Months

Directly manage branch along with internal loan production platform.

Cross sell bank services to present and potential customers.

Operate independently within the teamwork concept.

Installment - lending.

Ensure the branch Physical Security

Cross selling of bank services to new and existing clients.

West Coast Bank / Columbia Bank Lacey, WA

Assistant Branch Manager 2009-2018

Directly manage branch along with internal loan production platform.

Cross sell bank services to present and potential customers.

Operate independently within the teamwork concept.

Installment - lending.

Ensure the branch Physical Security

Cross selling of bank services to new and existing clients.

Complete Branch Certifications – Monthly, Quarterly, and Annuals.

Accurately process branch payroll

Daily supervision of direct reports

Instilling a sales culture through consistent training and development of employees

Review and approve the daily overdraft report.

Consistently develop employees to prepare for career advancement.

Sterling Savings, McCleary, WA

1997-2009

Branch Manager / Assistant Vice President, 2004-2009

Provide leadership to all departments; ensure the highest level of customer service at all times.

Supervise six employees; monitor performance for successful results; implement training and guidance as needed.

Process consumer loan applications; review applications, obtain and review credit reports and verify financial information.

Develop and maintain superior environment by treating customers and employees with the highest level of respect; resolve problems, handle questions and provide alternative solutions.

Develop and maintain excellent public relations with customers and the community; communicate effectively to encourage life long business and community relationships.

Produced exceptional branch growth, increased gross margin, enhanced productivity and set new quality standards through the proactive design of innovative programs and sales techniques.

Performed activities to accomplish branch goals; provided training and skill development opportunities to staff.

Operations Supervisor, 2000-2004

Oversaw and managed daily business operations; implemented various services and products.

Trained new employees; supervised and monitored staff members for successful results

Communicated effectively with all levels of people and in a variety of situations.

Identified opportunities for improvement; planned, coordinated and implemented new ways to conduct business for improving operations and containing costs.

Participated in company management and long range planning meetings.

Teller, 1997-2000

Greeted customers cheerfully; conducted all aspects of member service in regard to banking needs.

Performed account transactions, including distributing cash, receiving deposits and transferring funds; balanced cash to daily transactions.

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