Medical Assistant Customer Service

*

NIKI L ROBINSON

**** ******** ******

Columbus, Ohio 43207

614-***-****

Email: ***********@*****.***

SUMMARY

Highly knowledge and efficient Medical Manager with a great back ground in multiphyician professional and family medical practice, performing administrative duties, clinical duties, developing, recommending and implementing policies, programs and procedures for the operation of organizations. I have four years’ experience in direct supervision over professionals, clerical and clinical staff. Experienced in maintain medical records, billing and coding collection and posting of co-pays. Great knowledge in specialty referrals, diagnostic testing and procedures. Proficient in Microsoft office suite.

SKILLS

EXPERIENCE Medical

• Anti and Post-partum, Labor and Delivery (assist physician)

• Prepare surgical instrument for surgical/nonsurgical deliveries

• Pediatric Care, I/O Waiver licensed for DD adult and children

• HIV Care and Education

• Family Practice, Elderly, Pediatrics, Homeless (Faith Mission Clinic)

• Phlebotomy, ECG’s

• Administer Medications Certificate for DD

• Billing (McKesson, Citrix, Athena, HBOC, Brickell) ADMINISTRATIVE Business

• Knowledgeable in Excel Skilled in multiple phone lines

• Excellent Communication Skills

• Diverse when working with people

• Annual budget, Facility ordering

• Manage and Schedule staff, Interviewing candidates, Intake for clients

• Schedule for procedures such as surgeries and precerts

• Public Relation, Customer Service, Problem Solving

• Housing for Homeless and Indigent

2

Experience

N & H Services Inc. 2011-current

CEO/Owner

Home Health; profit and non-profit, Managing, Budgeting, Billing Red Cross 2012-current

Instructor

First-Aid, CPR, AED, Child Infant Adult Instructor AMT 2012

Instructor

Clinical setting and instructor for Medical Assisting MOBILE (Mid-Ohio Board of an Independent Living Environment) 2011-2012 Manager

Organizing Home Choice Program, Management, Interviewing, Managing a Team, Financial Budgeting for Home Choice Program, Billing for service and Revamp Transitional Process Ohio Health Columbus, Ohio 2008-2011

Medical Assistant / Collection Specialist / Charity-H-CAP Billing, Spread Sheets, Insurance issues, Physicians orders current for patients, Follow Up calls on discharge patients, Appointments for patients at Physician’s office, Precerting Medications, Procedures & Test, Multi phone lines, Customer Service and Charity program / H-CAP (Federal Income Guidelines)

Developmental Disabilities Columbus, Ohio 2005-current Independent Provider

Autism, Behaviors, High Function to extreme low functioning, ADL’s, Vital signs, Medication Administration and Billing State of Ohio for services preformed Columbus Neighborhood Health Columbus, Ohio 2006-2008 Medical Assistant

Phones, Customer Service, Coding, Assisting Physician, Phlebotomy, EKG’s, Vital Signs, Precerting Medications, Procedures & Test, 340 B Program, Homeless Program, Marketing For probono services for Homeless patients and Children with special needs Madison County Hospital London, Ohio 2000-2005

Team Leader/Medical Assistant

Opened POB office for 14 Specialist, Phlebotomy, ECG’s, Vital Signs, Assist Physician in Procedures, Precerting Medications, Procedures & Test, Yearly budget, Billing for supplies, employee time with Physician and Over 14 specialty Physicians and staff overseen 3

Volunteer

New Beginning Transition for Women 2009-current

Clinical Director

Functions of the house, Budgeting, Shopping, Bill payment, In-services, transitioning women back to the community, Intake, Interviewing women for the house, Staffing, Head up In-services

(money management, abuse, resume writing, etc.) and Fund Raising Special Olympics: Swim and Soccer

REFERENCE: Available upon request

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