PROFILE

Resourceful and analytical individual with over 20 years of providing assistance to underwriters, new business case management, medical coordinator within medical offices and hospitals, transcribing doctors orders as well as business management. Passionate about working with people, focusing on customer/client needs, and fulfilling company goals and visions. Proven ability to handle substantial workloads in fast-paced environments. Continuous participation in professional and personal development activities.

CONTACT

Denise M. Zifcak MBA, NCCM

PHONE: 630-***-****

WEBSITE:

www.linkedin.com/in/denise-zifcak-mba

EMAIL:

adu1n3@r.postjobfree.com

SKILLS

Microsoft Office Suite

Advanced Organizational Skills

Extensive Event Planning

Advanced Search Engine Skills

Advanced Social Network Platform Skills

Medical Terminology

Networking

Health/Life Insurance Knowledge

Insurance Underwriting

SOFT SKILLS

Excellent Communication Skills

Strong Problem-Solving Skills

Interpersonal Skills/Confidentiality

Multi-tasking/Easily Adapts

20+ Years of Customer Service

Entrepreneurial Spirit

Teamwork/Team Building

Leadership/Management Skills

Persistence

VOLUNTEER

Calvary Church of Naperville (Volunteer)

Assists and teaches in the Kids Connection Program (2008-2017)

Heartland Hospice Center (HCR Manor) (Volunteer)

Assist Business/Human Resource manager

Member of Compass Church of Naperville

WORK EXPERIENCE

Brokerage New Business Case Manager /Marketing – Life/LTCi/DI/CI Resource Brokerage,, Schaumburg, IL

February 2020 - Present

●Review and summarize of APS for underwriting trials

●Order and assessment of medical and financial documents (blood tests, cardiovascular reports and financial documents) to establish a recommendation of the best carrier, product and risk class that fits the clients’ needs and run illustrations

●Communicate professionally, concisely, and effectively on a daily basis with producers, underwriters, medical facilities and insurance carriers in order to expedite the underwriting process

●Negotiate final underwriting decisions to obtain a better risk class if rated other than applied

●Create marketing educational videos, webinars, brochures, and tools for producers

●Create sales/marketing emails and social media posts

●Ability to manage multiple, concurrent projects often at various stages of succession in the overall process and capable of working in a fast-paced environment and under pressure while being able to prioritize and multi-tasking

Owner/Director

Lisle Preschool / Childcare, Lisle, IL

June 2004 – February 2020

●Supervised day-to-day operations and implement programs that follow business goals

●Provided quality solutions to problems and meet customers’ needs

●Maximize and maintained admissions through ongoing marketing tactics, social media, publications and lead follow-up

●Analyzed budget and enhances cost-saving methods to increase revenue

●Human resource responsibilities, such as: recruiting, screening, hiring, and training staff; in addition to processing payroll

●Ensured compliance with DCFS and governmental rules and regulations

Marketing Coordinator / Underwriting Assistant

Lumberman Mutual Casualty (Kemper) Long Grove, IL January 2001 – July 2003

●Developed, distributed new marketing material, and educate agents of life insurance products and requirements

●Influenced efficiency of underwriting of policy by answering questions and resolving problems involving policy status, billing, and introducing new products

●Gathered, reviewed and processed necessary requirements from agents for final underwriting

●Communicated with upper management, agents, underwriting department, and customers

●Oversaw new business life applications from application status to final underwriting status

●Oversaw issuance of policy transactions and monitored accuracy in data entry, endorsements, cancellation reports, and renewals

Underwriting Assistant

Allstate, Vernon Hills, IL

May 1998- December 2000

●Gathered, reviewed, documented, and processed necessary requirements from agents for final underwriting via Cyber Life and LUS software

●Liaison for upper management, agents, underwriting department, and customers.

●Ordered and screened miscellaneous reports needed in the underwriting processes, such as medical records, MIB Reports, motor vehicle reports, credit checks, outside inspections, order additional medical and lab tests, etc.

Front Office Coordinator

ENH Medical Group, Glenview, IL

January1995- January 1998

●Coordinated daily medical service operations of front office

●Scheduled activities and adjusted workload accordingly

●Trained, and assessed the performance of office personnel

Health Unit Coordinator

Highland Park Hospital, Highland Park, IL

January1993- January 1995

●Liaison between patients and medical staff

●Compiled patients record and transcribed physicians’ reports

●Scheduled diagnostic test and procedures

EDUCATION

●MBA (Marketing Concentration) Benedictine University

●Bachelor of Science in Management, National Louis University

●ARM/CPCU Candidate

●Life/Health Producer License

●LTC Certified

●Nailba Certified Case Manager / NCCM

●Management Supervision Certification

●Organizational Behavior Certification

●Health Unit Coordinator Certificate (Medical Terminology)

Contact this candidate