Sales Consultant Customer Service

SUMMARY

*years experience in telecommunications. Areas of expertise include – Customer retentions, Customer service and back office support, Marketing and Corporate Sales

I am keen for new opportunities. I am easily adaptable to new prospects, Self-driven, dedicated, Proactive, Positive, Proficient, Client focused and practical.

SKILLS

·Marketing Concepts

·Effective Communicator

·Client Relations

·Computer Proficient

·Customer Centric Management

·Sales Experience

·Creative Problem Solving

·Customer Satisfactions

ACCOMPLISHMENTS

·Compliments for outstanding performance and going extra mile for the customer satisfaction.

·Sales consultant for a year and archived targets.

·Team leader for a year and implemented new work process flow which increased department productivity.

PROFESSIONAL EXPERIENCE

February 20045– August 2006

Company name- CEB Africa (Pty) Ltd

Position – Hardware technician

Duties – Repairing systems – mainly looking after Pick ‘n Pay account

January 2007 – September 2007

Company name – Vodacom (Pty) Ltd

Position – Inbound Call Centre Agent

Duties – Answering Inbound Calls

Assisting customers with their accounts and resolving queries.

January 2008– September 2008

Company name – Cell C (Pty) Ltd

Position – Sales Consultant

Duties – Sales and Marketing

Accounts Management

Customer retentions

Data Resolution (Mobile Data Connections)

September 2008– June 2009

Company name – Cell C (Pty) Ltd

Position –VIP desk consultant

Duties – Consumer Resolution

Customer retentions

Accounts Management

Sales and Marketing

July 2009 – March 2010

Company name – Cell C (Pty) Ltd

Position – Sales and Marketing Consultant

Duties – Sales and Retentions

Customer Relations

March 2011 – October 2014

Company name – Cell C (Pty) Ltd

Position – Corporate Sales and Marketing Coordinator

Duties – Key accounts Management

Corporate Sales Marketing

Corporate and SME accounts Management

EDUCATIONAL AND PROFESSIONAL ACHIEVEMENT

Obtained high school Grade 12 Certificate

Institution – Sedibeng College

Year:2002

Obtained Diploma :A+ N+ MCSE (Microsoft Certified Systems Engineering) Hardware and software + Project Management + Server

Institution –Damelin College

Year: 2003-2004

LANGUAGES

·English

·S/N Sotho

·Isizulu

·Afrikaans - Intermediate

REFERENCES

Company name - CEB Maintenance Africa (Pty) Ltd

Contact person – Mr. Tiyane

Job title – Workshop Team Leader

Contact details – +271*-***-****

Company name - Cell C (Pty) Ltd

Contact person – Molta Maluleke

Job title – Credit Operations Support

Contact details – +278*-***-****

Company name - Cell C (Pty) Ltd

Contact person – Douglas Jewson

Job title – Executive Regional Commercial Sales

Contact details – +278*-***-****

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