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Technical Support Sales Manager

Location:
Belleville, ON, Canada
Posted:
January 31, 2023

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Resume:

Gilbert Roberge

343-***-**** adu1kv@r.postjobfree.com linkedin.com/in/gilbert-roberge-b1b749179/ Senior Sales Manager Technical Sales Manager

Builds relationships, supports key stakeholders, and communicates effectively to create business value Sales and Technical support professional with over 40 years of experience in the electronics assembly industry. Experience includes manufacturing of SMT assemblies, support for consumable products and capital equipment. Results driven professional focused on SMT manufacturing equipment and providing technical support to OEMs and EMS customers. Eager to contribute to team success through transferable real-world experience, collaboration, and excellent customer interaction skills.

Core Competencies

Analytical and Critical Thinking

Continuous Improvement

Sales and Account

Management

Customer Training Expert

Contract Management

Cost Analysis & Control

Staff Training Expert

Oral & Written Communication

Professional Experience

Concept to Life Solutions Inc.

Manager of Sales and Technical Support Ancaster, ON March 2021 – Present

● Created sales plan and sales collateral for new vapor degreasing machine.

● Created and executed capex plan for manufacturing equipment in new manufacturing space.

● Supported customers with recommendations for SMT equipment including Printers, Pick and Place, AOI and X-Ray inspection.

Key Accomplishments

o Built applications lab from ground up, sourcing and installing: Pick and Place Equipment, Stencil Printer and Reflow Oven.

o Formulated with Research and Development team 6 new solder flux formulas to be used for PCB assembly. Inventec Performance Chemicals-AMTECH Solder Products Manager of Sales and Technical Support Deep River, CT 2001 - 2021

● Maintained capital equipment for laboratory and manufacturing spaces.

● Maintained global sales network of Representatives, Distributors and Customer Service Agents.

● Executed Technical Support system for Customers, Representatives and Distributors.

● Consulted customers regarding capex expenditures for SMT equipment. Key Accomplishments

o Optimized sales through restructuring of the sales channel, resulting in increased profitability. o Executed capex planning for the company by sourcing and installing required capital equipment. o Created revenue stream for company by selling capital equipment to customers for a commission. o Created average turnover of $5,000,000 for the company. Qualitek International Inc.

Global Technical Support Manger Addison, IL 1999-2001

● Plan and execute technical support structure for US, UK, Mexico, and Canada.

● Directed and organized product marketing and sales campaign.

● Training of direct salesforce and distributors.

Gilbert Roberge

page 2 adu1kv@r.postjobfree.com linkedin.com/in/gilbert-roberge-b1b749179/ Key Accomplishments

o Increased sales revenue of soldering materials to $1,500,000 at SCI, Celestica, Flextronics, and Ericsson Electronics by being a trusted advisor to the engineers.

o Created technical book on profiling reflow ovens for sales engineers and customers. o Created training methodology for customers and distributors in Europe and Mexico. Airtron Electronics

Sales Representative Canada 1997 - 1999

● Sold Philips and Transition Automation Equipment to customers in Quebec and Ontario.

● Sold Qualitek line of soldering materials to large manufacturers such as Celestica. Key Accomplishments

o Sold first Philips Power Line FCM Pick & Place machine in Canada to the Ford Motor Company. o Increased sales in the region by 80% in 18 months. CAE Electronics

PCB Technician II Canada 1980-1997

● Responsible for Drilling and Programming, EXCELLON 4

● Responsible for Electro platting, Etching and Fusing.

● Performed Manufacturing Analysis including Drafting, layouts, and cost analysis

● Incorporated Workflow design

● Purchased capital equipment for the company including Pick and Place machines, Stencil Printers, and UV Curing machines for conformal coating.

● Production Supervisor with 42 unionized employees. Technical Skills

Microsoft 365 (Word, Excel, PowerPoint, Outlook, Access, Visio, SharePoint) QuickBooks Salesforce-Insightly iOS Certifications

NASA Certified

EXCELLON 4 drilling and programing

ISIS Certified

Education & Training

Machinist Graduate Avion Technical Institute

Sales Mastery Sandler Training

Languages

Fluent in English and French



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