KIMBERLY BROWN

Little Rock, AR • adu1ks@r.postjobfree.com

DILIGENT HUMAN RESOURCE BUSINESS PARTNER

HR Director • Human Resource Generalist • Human Resource Manager • Enterprise HR Consultant

Employee Relations • Training & Development • Succession Planning • Performance Management

Accelerated Resolutions • Developed Practices • Interviewed Talent • Optimized Efficiency

Identified Corporate Needs • Created Solutions • Coached Leaders • Aligned Objectives

WORK EXPERIENCE

Mondelēz International; Chicago, IL June 2022 - Dec 2022

People Experience Advisor Contractor

●Oversaw performance reviews, staff development, and other coaching initiatives.

●Investigated employee safety complaints, harassment allegations, and civil rights issues.

●Championed operational changes to align the company with HR strategies.

●Conducted surveys with current and leaving employees while maintaining compliance with state and federal employment laws and regulations.

●Reduced legal risks and ensured regulatory compliance by maintaining in-depth knowledge of day-to-day legal requirements.

●Headed data collection, identified organizational needs, and developed solutions.

●Approved ADA requests while continuously improving end-to-end operational HR services.

Goodwill Industries; Little Rock, AR Aug 2021 - March 2022

Human Resources Generalist

●Partnered with and guided region leaders on employee relations and benefits.

●Investigated employee relations issues, recommended corrective actions, and compiled proper documentation from leadership and managers to support taken actions.

●Prepared and maintained unemployment documentation by responding to and attending all tribunal appeal hearings.

●Facilitated employee onboarding and offboarding.

●Coached leaders, managers, and employees on all employee relations functions.

●Conducted background and reference checks as well as verified previous employment.

Oaklawn Racing Casino Resort; Hot Springs, AR Jan 2020 - July 2021

Human Resource Business Partner

●Coordinated employee hiring and exit interviews.

●Researched employee relations issues.

●Proctored orientation and training classes to communicate policies and procedures to new hires.

●Distributed training and promotional opportunity resources in collaboration with senior management to optimize efficiency and improve HR business processes.

Walmart; Benton, AR July 2019 - Jan 2020

Human Resource Manager, People Lead

●Led investigations to implement employee relations issue resolutions.

●Evaluated and monitored training programs to align with business unit and executive needs.

●Recruited, interviewed, hired, and onboarded new company staff.

●Coordinated employee discipline and termination to address policy infractions.

Cardinal Health Inc.; Little Rock, AR Aug 2018 - Dec 2018

Senior Representative

●Resolved issues through careful research and customer follow-ups.

●Trained newly hired employees on company policies and procedures.

●Leveraged a consultative sales approach to understand and fulfill customer needs.

Humana Government Business; Louisville, KY Oct 2016 - July 2017

Tricare Beneficiary Service Representative

●Coordinated a high volume of inbound calls pertaining to delinquent account reconciliation.

●Verified and documented insurance benefits and eligibility.

Xerox Corporation; Norwalk, CT June 2015 - April 2016

Tier 1 Technical Support Agent

●Guided end-users through basic troubleshooting by translating technical information for non-technical individuals.

●Increased sales by educating prospects on product and service benefits.

U-Haul International Inc.; Phoenix, AZ June 2011 - July 2013

Customer Support Specialist

●Completed 15 daily new orders with 98% accuracy and consistently high customer satisfaction.

●Surpassed revenue targets by successfully promoting company products during routine inbound calls and outbound sales follow-ups.

●Investigated and resolved customer inquiries and complaints.

Ascent Home Loans; Brownsville, TX March 2007 - June 2010

HR, Branch Manager

●Recruited, interviewed, hired, and trained 8 employees.

●Implemented a mentorship program to promote positive feedback and engagement.

●Guided compliance with regulatory requirements, including the Bank Secrecy Act, anti-money laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.

Nationwide Lending Group; Hollywood, FL March 2005 - Jan 2007

HR Branch Manager

●Originated, reviewed, processed, closed, and administered customer loan proposals while heading all onboarding and recruitment workflows.

Prior Experiences: First National Bank, Branch Manager

EDUCATION

Trident University International, Cypress, CA 2016

Bachelor of Science, Human Resource Management

TECHNOLOGIES

Workday, ADP, Ultipro, ServiceNow, Power BI, Salesforce, Excel, PeopleSoft, Paylocity

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